So we walk in to the lobby and ask receptionists if there are any rooms available. The receptionist says yes but we have to call in to make a reservation. So I ask her again "you are telling me there are rooms available right now but you can't reserve it for us and we must call it in on my phone to make?" Both receptionist said yes. My answer "but I'm already here." Their answer: "you must still call to stay with us. It is company policy." We walk out.
Great location, very clean hotel, and spacious rooms. Will definitely be back
It worked well. My only regret was not booking longer at the weekend/special rate I got to potentially keep it at such. Monday I had to check out because the rates went to over 239(!) a night and the immediate/surrounding hotels were booked out for most of the week. GSA rates only cover up to about 150, so had to go a few miles away to continue my stay in town.
The "premium" wifi was not enabled for my room based on the rate I picked, but the free "standard" worked well enough. I did get an accidental snack-bar charge as I had a credit for it, but an honest mistake that was taken care of at checkout (always check your final receipt before leaving!). Snackbar had a nice selection, but the prices are a bit high on some items. There is a 24/7 Shell gas station right next door with a big convenience store for lots more choices, including alcohol. Whataburger is just over the overpass that's 24/7, or delivery also works for other food. You could walk to the shopping center/mall as it's roughly a mile away.
Continental breakfast food is good and goes until 10AM which is nice for later-risers. King-size bed was VERY comfortable; I slept great each night. Mini-fridge was nice and cold, microwave there if needed and the room was nice and spacious. Pool was clean and water was cooler given the hot weather at the time of visit. Staff overall was very pleasant and no issues there. Plenty of parking & use the free shuttle service if coming from the airport; an Uber can run ~$15 depending on time of day.
Only minor downside is the overall location; it's about 2-3 miles away from the nearest bus stop if you plan on using public transit. Once on the DART system from there you can connect and ultimately get to downtown Dallas for $5 for an all day/unlimited pass; a real inexpensive option. Uber and Lyft can get pretty pricey as downtown is about 20/30 minutes of a drive.
I'd recommend or would visit again if back in this area.
Very nice facility. Courteous and professional staff. Nice breakfast spread. Located close to restaurant and a shopping mall.
Nice hotel, comfortable beds. Shuttle service back to airport was great, but slow picking up from the airport.
The staff was very friendly. The rooms are very nice with extremely comfortable beds. The pool was nice, but a little cold for my wife's taste. Breakfast was delicious with a wide variety of food to choose from. I would definitely stay here again.
Made a reservation from July 21-24 in the hotel for an event. When the reservation was made, there was a rate plan which covered the first 2 nights and not the last (July 23) night which was quoted at the regular rate. Eventually the person that reserved the rooms with the rate plan called the hotel to apply the rate plan to the last night which you they did. After my stay, i was billed for the 3 nights which is fine with the discounted rate. I later found out that i was also billed for the last night (July 23) at the regular rate for a “no show” which does not make sense. Apparently, the person that entered the reservation in the system did not make the necessary adjustments to correct the reservation for the last night so i was billed twice. I called the hotel and and explained the issue with them but they said were not going to revert the charges. They messed up my reservation and i had to pay for their incompetence.
Very close to DFW. Free shuttles ever 30 minutes. Clean and personable staff. Great hot bfeast
Amazing service, with excellent orginize rooms (cleaned and organized). The lobby is a very tidy and magnificent sight, and for the price it's unbeatable compared to other locations, I would definitely recommend staying there.
Very nice rooms. Spacious gathering area in lobby for quick meetings and breakfast.
Umm.not as hospitable as I would like. The workout room is incredibly tiny. So good luck using it.
This Hampton Inn is currently under renovation, with the pool and pay off the front entryway under construction. Being honest and upfront about the remodeling, it's ready to overlook. The free breakfast was quite good, not just some limited 'Continental' toast and jam. I'd have given it a star for its class, but there were a couple of follies. First, though the bed was well made in most respects, there were no pillows! Check the closet for spare pillows/blankets, and it had none. Second, the temperature in the room was obeying the thermostat on the wall. I found that the windows heater/cooler had a control inside that somewhat worked, given time. And the last mentionable was the bathroom lighting. Best guess, the lighting has been replaced with 'daylight white' florescent lighting. Though most folks with blue eyes won't admit it, daylight white just the eyes, and for some, can irritate the skin in a short time. Aside from the lighting being painfully bright (high lumens), the roughly 5000k color temp lighting gave me a prompt tanning session (wish I were kidding). Bottom line, would I return? Given the convenience, and the experience that Hampton Inn will certainly refocus their commitment to quality following the renovation, I would be fine staying here again. I would hope the bathroom lighting could be re-replaced with 3000-3500k color, and less overall lumens. Otherwise, providing they have pillows, it's a relaxing property at a reasonable rate.