Seemed to not be a bad part of town. Room was easy to get to. It had a refrigerator. Not run down, no bugs. Parking lot was tiny and hard to get around in, but restaurants were nearby and easy to access.
Terrible hotel and staff. Flight was delayed next day so I requested late checkout at 1, they said no, noon is all we can do. Whatever. Go to my room with a patio that was so littered with cigarettes I could have puked. Carpets and linens all stained. I was exhausted so I closed curtain and went to sleep looking forward to sleeping in. I was woken at 9 AM by hammers pounding in a room above me. I called the front desk twice asking them to cease and desist. This accomplished nothing. I then had to call the GM 3 more times to get the hammering to stop. I barely got back to sleep when housekeeping was beating on my door despite the do not disturb sign and late checkout approval. I then got a call from GM saying it's checkout time and I tell him I was approved for late checkout. He said he had no record of that. I immediately went to the front desk where the woman who took my reservation and late checkout was. She said she forgot and the GM took aggressive tone with me because I was upset for being rudely awakened and unsatisfied with my experience. This is a filthy hotel with no customer service and a level of incompetence that is absolutely staggering. There are many hotels in this area. Do yourself a favor and avoid this sorry excuse for a hotel.
I stayed here for black Friday. And the room is super cozy, kinda small but nice. Bed was super comfy. Guy on front was friendly. Restroom are nice and clean. Love that the rooms have private balconies. Clean sheets. Will definitely stay here again.
The room is clean and comfortable. Breakfast can be improved by increasing couple more selections.
What make me put as 3 stars is the insulation of the room very poorly. I can hear people talking in the corridor very clear. If you are light sleep person, you are not going to sleep very well specially Friday and Saturday nights.
Staying here for the game, so I gave the extra star for the proximity to the stadium. The restroom smells like wet dog and the beds are hard. I woke up stiff as if I slept under an overpass. The sheets smell used from a previous stay, not washed and the mattress is horrible. When I stay at these places I don't care about design concepts etc. just a good sleep experience. I can now say that I know what it's like to sleep on a rock. The restroom is gross as if they didn't use cleaners, smelled rank. I was afraid to walk around barefoot and the towels are nasty. I don't know how anyone can give this place 5 stars.
Great location. Clean quiet hotel. Friendly, helpful staff. Great value. Walked to Globe Life Park and AT&T stadium. Will stay here again in the future.
I loved this sweet little hotel! The staff was so nice & sometimes that's hard to find in a hotel! My room was small but super nice! The bed & pillows were so comfortable! When I come back for any event or travel, this is where I will stay!
You are definitely paying for the location because the room was not worth it. The tv didn't turn on, but the nice guy at front desk fixed it. We went the the Rangers baseball game shuttle service was nice. Got ready to get in bed and yes, there it is..the 1st crack pipe I've seen in real life! I only say crack because of what ive seen in movies but had powder substance so not weed. I was so upset and I called the front desk to tell him. He said he will make a note for his manager. I don't feel comfortable now. NEVER AGAIN
Had a great stay at this hotel. Staff was very helpful, rooms were clean, and great location. It's in the middle of everything. You can literally walk to all the them parks and game stadiums. With is great cause you don't have to pay for parking. Beds not as comfortable as I would like but OK. Continental breakfast was good. I would definitely use this hotel again.
The room isn't bad. Older hotel right on top of the interstate. Really close to Six Flags, water park and convention center. The WORSE customer service. Check in was easy, but had she looked up and spoke to me or maybe attempted to look some what happy that would have been nice. I had arranged for a late check out on Friday. Nope check out is at noon. Period. Not to worry, I will be checking out by 7am. Will be interesting to see what offerings they have for breakfast.
Other hotels I have stayed at have a couch in the room with a king bed. This location says they do not have such a room, which we discovered once we had arrived. I asked for a roll away bed for my son and was told that the front desk couldn't provide that since Maintenance was not there. We were checking in at 10pm. So I asked for extra bedding for my son to sleep on the floor and got the same response of the front desk did not have access to the items. So we made do with what we had provided and what we brought. First thing in the morning I went to the front desk and asked for extra towels and for a roll away bed which i had to pay for right then. I had to give my credit card information again despite the evening clerk when checking us in took our cc info for accidental. The front desk told me if I want extra towels I need to tell the maid myself. After explaining that I was leaving and unsure of my return she then says that she can tell housekeeping. At 2pm we went back to the room to find room was cleaned but no roll away bed or extra towels. I had to call front desk to inquire about them and she thought it was done already. She said she would have it taken care of right now and within 10 min. We had extra towels and a rollaway bed. The rooms are nice and functional. The bed is hard though and is almost like sleeping on the floor.
The room was very clean. The bed and pillows were comfortable and everything was in working order. The staff was courteous. The only down side to my stay was their breakfast, it was very limited. Cereal, waffles, toast and apples. All in all though, it was a great value. I would stay there again.
Our stay was very nice. The free trolley service to Globe Life stadium was AWESOME! No need to pay for parking! Perfect place to stay for people seeing a Rangers game.
Checked in to hotel room #419 on 09 April 2017. Upon entrance the entire room gave off a strange and pungent scent. I didn't really think much of it at first. I thought maybe it was some kind of cleaning spray that they used or something. I then put my 19 month old child down so he could stretch out and walk around a little and within 5 minutes of doing so he found a piece of dried up feces. It was then that I realized that the strange scent was in fact urine. I immediately notified the front desk of my situation and was told that I would not be getting another room until tomorrow. I requested that someone from the front desk come up and see for themselves what was going on and they refused. When I requested a refund they told me that it would not be possible. So Howard Johnson on Copeland Street in Arlington, Texas! You get a 1 star for, not only an unsanitary living quarter, but also bad customer service.
This hotel is close to many tourist attractions. You can see Six Flags and Hurricane Harbor from the rooms and parking lot and Texas Stadium and The ballpark in Arlington as you leave. This hotel has been renovated and is very nice for the price. I will mention that I can hear the slow hum of traffic outside my window which is the only negative I have here. I will 100% stay here again.