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Added by Jopie, at 19 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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28 March 2018
Great place in the Riviera Maya. In this hotel, quality is supported by a great team. I enjoyed every moment. With an elegant mexican touch in every detail, this hotel has a great caracter. I definitely want to come back. I Highly recommend the mezcal pairing Experience!
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21 March 2018
Sensational hotel where you live in villas in the middle of a small jungle that has a beach access. The rooms are big and comfortable, air-conditioning is available, and expect to have your own small tub in your room!
Take the All Inclusive offer to take benefit of free meals and snacks throughout your stay!
There are two restaurants.. one that opens all day and another that opens for dinner only.
The food is exceptionally delicious! Try the Shrimp Baja Tacos for lunch.. one of our fav orders ever, also, the Ice-cream Sandwich never fails to impress!!
The Spa has a lot of packages to offer, our best pick is the Xaman-ek package where you and your loved one can have a couples massage in a private hut in the middle of the jungle that is intended to celebrate love between the two of you.. the massage is so relaxing especially with the sound of small waterfalls in the background.
At the end of the massage session, you get to have a wooden log filled with water and herbs as a tub to rest and bath in.. very Mayan for us!
The hotel is 15 minutes away from Playa Del Carmen city center, and around 45 minutes - 1 hour away from Cancun's city center and The Isla Mall.response / report this review -
17 February 2018
Great location, though not a great beach and not protected by the reef further down the coast, great staff .Really disgusting prices for wines though. Seriously this may be a top end place to stay but the prices of wine were just obscene. Same wine (villa Maria) in Playa Carmen in a top end restaurant there £20 , UK £10 , in the Hotel £120. ! Just silly and totally unjustified. Pizza £22 , and only just ok .Vegetarian options Limited. Beach service good prices silly again £8 for one beer. Definitely go back but don't pay the truly obscene prices . The hotel group need to revise their attitude to this.
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09 February 2018
Had the opportunity to get a tour of the Viceroy while at the Azul Fives next door. It is very quiet and the rooms are all independent and built right into the jungle. Waterfalls and natural formations ran through and around the area. Would love to book a vacation there.
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22 November 2017
Grounds were beautiful. Food was not great. Room had LOTS of noise from other rooms. Bath area not separated from bedroom with any type of door.
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11 October 2017
As all the other reviews said the villas are the best I've been in. The Staff the best I've ever experienced. The food was great. The grounds beautiful. Ocean water floor has big rocks but was fine for me. Beach furniture was nice, options for shade or sun, plenty of beach towels. Basically two places to eat 1 served all meals and the other dinner. we went this October rainy season, first night rain second day
heavy rain and thunder storms, there was nothing to do when it was heavy raining out. the rest of my short vacation weather beautiful. The drinks were very weak my opinion, I should of brought a bottle or two at airport. NO nightlife there, no dancing and no regular bar besides the coral grill which was a bar cook area and no Dj by pool or beach very tranquil atmosphere good honeymoon spot I would say. oh there is the spa and small gym. this place is good if u want a romantic relaxing escape. Not a girls trip or if you want to celebrate at night. I personal like to relax chill and at night celebrate. Don't get me wrong this place is wonderful , staff ,food, villas etc.response / report this review -
03 July 2017
Stunning setting. You're treated like royalty from the minute you arrive. Impeccable food and service. The beach is pristine and immaculate. There are water sport options on-site. Rooms are clean and private. If we ever come back this way, we'll have to stay here!
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20 June 2017
Stayed for three nights and my boyfriend and I renamed thus place heaven! The rooms are stunning, the food is delicious and the service is outstanding. Staff knew our names within hours of us being there and they couldn't do enough for you! Stop looking, book here you are in for a real treat!
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19 June 2017
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on here and they had the cheapest rates around
We stayed here and it could not have been any better. The ride from the airport wasn't bad at all (straight shoot on the major highway). It's away from all the large resorts that feel like shopping malls. The staff could not have been any more accommodating and friendly: that was really one of the biggest takeaways from this trip. The place is gorgeous, it's quiet and the rooms/huts are so well laid out. Loved using the outdoor shower. It felt very private too. Pepe who works at the restaurant made our trip extremely memorable. We opted to get the massages at the end of the pier at sunset and before we even said anything he was walking down with drinks in hand: made us so happy. Incredible person to have there. If you plan on doing activities around the area (we did snorkeling and jet skiing) the staff is amazing with making it as easy as possible. The ruins at Tulum were really cool too (about 45 minute drive). Loved this resort and everything about this trip!response / report this review -
16 March 2017
My experience with this resort is with the management, not the resort itself. We never made it to the resort due to the death of my father and we were burying him on the day we were supposed to arrive at the property. I contacted the resort by phone a week before our arrival and spoke to a front desk person who transferred me to an answering machine (because it was the weekend, the office was closed?). I phoned again 2 days later because I didn't hear from anyone and was given an email address and asked to provide documentation of my situation. I submitted a death certificate and a copy of the obituary (which contained my name and the date of the burial) and asked for a refund of the 50% deposit that they had retained. I was advised of their refusal to refund the entire amount and they retained $800 as a penalty. Considering the documentation provided, I am SHOCKED that they would not refund my money. My advise is DO NOT book at this resort unless you can be certain that no unforeseen circumstance will occur. They have NO HEART or sympathy at all.
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15 March 2017
Fantastic Resort and beach! Can't wait to come back!
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03 March 2017
Its a really nice place. Wonderful beach and staff.
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12 February 2017
We stayed here and it could not have been any better. The ride from the airport wasn't bad at all (straight shoot on the major highway). It's away from all the large resorts that feel like shopping malls. The staff could not have been any more accommodating and friendly: that was really one of the biggest takeaways from this trip. The place is gorgeous, it's quiet and the rooms/huts are so well laid out. Loved using the outdoor shower. It felt very private too. Pepe who works at the restaurant made our trip extremely memorable. We opted to get the massages at the end of the pier at sunset and before we even said anything he was walking down with drinks in hand: made us so happy. Incredible person to have there. If you plan on doing activities around the area (we did snorkeling and jet skiing) the staff is amazing with making it as easy as possible. The ruins at Tulum were really cool too (about 45 minute drive). Loved this resort and everything about this trip!
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26 January 2017
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked this hotel on there and they had the cheapest rates around
We thought for sure the private Villa with our own personal pool would be the highlight of the week. However, the staff made sure that the service was by far the very best part of the entire vacation. From the front desk staff to the spa staff and the pool and Beach servers, we were pampered and waited on hand and foot more so than any other place that I've ever been. Thank you, Francisco, Marcos, Pepe, Alberto, and everyone else that made our week so special! The food was incredible, the privacy was great, and the maid staff even made us little animals out of the towels! No detail was spared and we will make this a destination for many years to come! Unbelievable place to vacation!response / report this review
