About
Location :
Added by Jopie, at 09 November 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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20 Reviews
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21 April 2018
[Check In] It started off with an enormous wait to check in. The check in line was so long it took near an hour to check in. There was only two people checking people in during the high check in time. This was the same the next day so I can only assume they were cutting costs by lowering their employee count.
[Room] It was pretty spacious so I will give them kudos for that. Our room had a decent view of the ocean and had all the amenities I would expect.
[Food] The food was pretty sub par in comparison to some of the same types of all inclusives I have staid in the same price point.
[Security] The security was present on the beach but out of site. I definitely felt safe here.
All in all I was not very impressed with this place and I would not recommend them.response / report this review -
12 April 2018
A group of 7 families took our seniors for Spring Break. The whole resort is a family vacation no matter what hotel you stay at. The difference was supposed to be that you pay more at the Palace for "premium" liquor. Everyone in our Spring Break group agreed all the liquor was watered down. The food is mediocre, the staff had some really great people and a few not so great. The rooms were clean, which is always a bonus. Out of the 5 hotels on the resort the Palace is the most quiet at night and during the day. I think the young partiers are at the other end running up and down the halls at night yelling. Probably won't be going back unless I go with my next senior fir spring break.
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11 April 2018
This is the "high end" side of the Barceló Maya Beach resort. The rooms and restaurants have better amenities. You will have access to the entire resort with all of the pools, beaches, and restaurants. I rated the entire Maya Beach resort separately. The beach is the best attraction because it is about a mile long with calm waters. The sea turtles will even swim up to you and see if you have any food. The resort is very family friendly with a lot to do for the kids. The mall isa mall. There is a small market. The shows are nice. Over-all, this is a great resort.
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15 March 2018
I really wish I could give this place zero stars. If your looking for all-inclusive resort with terrible food, no alcohol in your room, walking miles to get alcohol after 9 pm, having to call numerous times for water/sodas in your mini bar, a rock filled beach, terrible customer service and being double charged for things because you can’t produce the receipt than by all means this is your spot. So many great resorts in Cancun area. Do yourself a favor and don’t overpay for this one. I was double charged for multiple things at checkout and was forced to produce my receipt. When I refused to sign the receipt they radioed the front gate and refused to let me off the premises.My girl and I come to Cancun once a year and we have never had such a terrible experience. Hey Barcelo Service Staff, you’re all very rude and I am happy to say I’ll never see you again. And BTW I will spend the next week dedicated to dragging down your inflated ratings. You held the wrong person against their will!
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14 March 2018
Our second visit in 5 years. Overall a great experience. The only reason for 4 stars is that it is a big resort and our rooms were quite a walk from the main building and took a while to get there and back. Our primary reason for choosing was snorkeling off the beach - and the resort lived up to its promise! It was not particularly crowded during our visit over Christmas, so no need to 'reserve' space by the pool. Food and facilities were great, service was good, although felt a little less personalized compared to the previous visit - seemed like the restaurant staff was a little overworked. It is a great family resort with good rooms, nice environment, good entertainment - if a toss-up between two resorts, this one is a safe choice.
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29 November 2017
Had dinner last night at the Brasserie. It was amazing. The food was the best we’ve had in a long time and the service was even better. Our waiter was Carlos Y. We will definitely be back. Thanks Carlos!!!
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28 November 2017
While this is a big resort, the place is always clean. You don't feel like there is so many people on the site. Food choice and quality is excellent. You don't have to freak out for the ice All the water used is safe for drinking. My sixth trip there and I never got sick. Here's some example of the food in the various restaurants of the palace section
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03 November 2017
Very nice hotel! Great for kids. Very nice water park (although very cold water) and a calm beach. Drinks are not so good as they use syrup (not fresh fruit) and no juices made with real fruits. Wish they had a baby space and food for babies (Gerber would do).
Kids club is awesome! Kids had tons of fun. We enjoyed our stay.response / report this review -
26 October 2017
Our stay at the Palace was great. The rooms are large and clean. The food is good, especially in the specialty restaurants. The palace allows you to visit all other restaurants and resorts, but they can't come to yours, giving you that exclusive feeling. All in all it was a great trip and one we would do again.
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25 October 2017
This was one of the best resorts from all of my travels around the world. The staff were amazing and always helpful. The entertainment was one of the best in this whole world. The following staff from the entertainment were the best: Julio Antonio, Diego Higareda, Carlos and Wendy. I recommend everyone to visit this resort and you'll have the best time 100 percent guaranteed.
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04 October 2017
They charged 34 USD for sun screen.Also the air conditioner stopped working for the whole place, except for the "Palace" which is the rich persons part of the resort. The floor was sopping wet with humidity. The place is OK but the 4.8 star rating leaves me to believe this rating has been compromised by bots. Don't get me wrong, the staff is great. I believe the downturn in service has to do with the decline in popularity. Hence why we booked on cheapCaribbean. Folks, there is no such thing as a free lunch. It's one of those places that had a huge foreign investment in the beginning. Now that the return on investment is lacking, so are the basics.
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11 September 2017
Had a horrible experience at this hotel. Mexico is beautiful and all, but the food and this hotel was horrible. It took 2 hours to check in and they gave us no details of where our room was. It was warm in our room and the ac did not work. The buffet food was really bad and it was the same everyday. The hotel has too many people in it and a lot of the workers are rude. On my second to last day I got food poisoning and I was in the bathroom of my room for over 24 hours. Then had to get up and leave the next day. The worst vacation I have ever experienced.
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23 August 2017
I had a great time with my family the entertainment was great always fun activities in the pool with Diego and the rest of the staff. The evening shows are amazing one of the best ones was the circus. The kids loved going to the kids club everyday there was always something new that they did there like face painting, mini golf and much more. They also loved the water park. I would definitely go there again.
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19 August 2017
We booked the Barcelo Maya Palace because of all the amenities they had to offer since we were traveling with the kiddo's.(15,13 and 3yrs) (Miniature Golf, Bowling, Water Park, etc). They did not mention that this hotel is part of 5 other hotels all together and all of the restaurants and amenities are scatted around the property. You have to take a shuttle with no A/C to get around. On the day we arrived, we got in around 6pm, and check in had no line but the lady checking us in could care less about giving us any information at all other then our wristbands. If we didn't ask questions, we would of had no idea. Be ready to make ALL of your dinner reservations right then and there, because by the time you walked to your room, which seemed liked miles away everything was booked. We never had any problem finding beach or pool chairs. Bring your own snorkel gear, you could see beautiful fish all over ;) You had to reserve everything in advance. If you felt like jet skiing one day, you couldn't just walk over there you had to make a reservation. It did not feel like a vacation at all, still doing everything you would normally do at home planning, reserving, and time managing. Our Room was never cold, Our mini fridge was also never cold and hardly re-stocked. The kids club worked out for us for our little one, he enjoyed it. The resort credit was a joke, it should be called Resort Discount, you have to spend $ to save $.The shows were decent.We will not return to this hotel.
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15 June 2017
Stayed here for a week and loved it! Food was amazing, had no issues booking restaurants either. The resort was so clean, even the night club when someone spilled a drink someone ran out immediately with a mop and cleaned it up and we even saw them move people dancing! Was hilarious but VERY clean. Rooms were really nice, and had no issues. Only got a towel animal 6/7 of the days (this is my only 'complaint' I can think of for our entire week.
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08 April 2017
Resort was nice, but since their fees are listed in pesos on their receipts they make you sign, it is very hard to figure out if you are being billed correctly. I tried to explain to them that what I was quoted was different than what I was being billed in pesos. They wouldn't agree to this until I could show them my credit card statement with the different amount. It wasn't until I got back home and could check my credit card statement that I could verify that I was charged about $50 too much. I tried to get this resoved before I checked out but had no success. They provided an email address which did not work. I have made several phone calls and am still unable to get it resolved. I am going to have to contact my credit card comapny to reject the over charge. Just a hassel after a relaxing vacation on the beach. Kind of takes away from the good memories of this resort and I will more than likely choose a different reosrt in the future.
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28 March 2017
Absolutely love this place Great trip for groups, for families (for young and old), fantastic overall. There's a lot of walking involved, but it's the perfect opportunity to take in all the scenery. The snorkeling is great right off the beach and there's always something going on somewhere here. Or if you choose, you can get secluded and do nothing at all. I've never been to a hotel or resort where I've thought about coming back to revisit, until this one. So much that to take in.
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23 March 2017
Our third trip, this time for our wedding! Everything was as great as always. Everything went amazingly smooth for the wedding also. Yasmin Gomez, our wedding coordinator, was wonderful. She made everything perfect for us, and the input and ideas she had throughout the process was extremely helpful.
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11 March 2017
Very fancy, but ot worth the extra money. I prefer the Colonial or Tropical. However only the Maya Beach or Caribe have the jacuzzi tubs in the rooms of the ocean front suites
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16 November 2016
Great 5 star type resort, all inclusive, great beaches, friendly staff!!! Went to a wedding here and was floored at how great we were treated!! Would go back and are already planning on it. Very family friendly and also have an adult only resort as well. My thoughts on the food quality itself is a little less than 5 star quality but i will leave those comments on the restaurants reviews. overall a class act!!!
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