Name: Hacienda Tres Rios Resort, Spa & Nature Park - All Inclusive
Address: Carretera CancÃºn-Tulum, Km. 54, Tres RÃos, Riviera Maya, 77760 Playa del Carmen, Q.R., Mexico, MX
Telephone: +52 984 877 2400

Hacienda Tres Rios Resort, Spa & Nature Park - All Inclusive is a lodging, located at Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, 77760 Playa del Carmen, Q.R., Mexico. They can be contacted via phone at +52 984 877 2400, visit their website www.haciendatresrios.com for more detailed information.

Location :

Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, 77760 Playa del Carmen, Q.R.

Contacts :

Added by Jopie, at 03 January 2017

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Leticia Delgado

26 April 2018

Nice place. But I had an accident this morning in our room. Our air conditioning leaked on the tile floor and I slipped. We reported it right away. And maintenance came and fixed the problem and cleaned all the water on floor but were never concerned about me. Very poor concern on their part. Thank goodness I didn't hit my head.
Glenn Gonzalez

30 March 2018

One of the BEST Spring Break my family ever had! The BEST SERVICE ever! From the hotel staff, outdoor recreation personnel, concierge, transportation, dining personnel--EXCELLENT! We will be back DEFINITELY! Especially, being partners in Playa del Carmen's development and progress is in our hearts now! That's why my family have invested and become partners in the partnership residency because we believe in Sunset World Resorts advocacy in preservation of our natural environment and self sustainability as the same time providing a WELL ROUNDED FAMILY VACATION experience par excellence! Muchas Gracias!
Rose Velez

19 March 2018

If I could give a negative I would! Their racist against Americans, serve your drinks in dirty glasses, you don't know what kind of alcohol your drinking from the outside bars, the bottles are dirty looking that they pour from. All 3 of us got sick at least once from something we ate or drank! We didn't leave the resort yet so we know it was from the resort, we had a silver ring disappear from our roomwe reported it, and went to the poolcame back and there was a note in our room stating that they noticed while cleaning we left valuables sitting out! There were no valuables sitting out, just something to cover their asses! Pools were discussing slimmy bottoms,water below filtering systemthe only plus was a area by the beach, but there were racist employees there also. UPDATE
It's sad the owner made a remark "sorry they didn't meet my expectations " take this to heart peoplethey WANT to be smart asses with their comment and this is how you get treated while you are there and after. They have people get on here and give them 5 stars, my expectations are not to get food poisoning, and not be treated differently because we are AMERICANS!
Yed Yroc

17 March 2018

The concierge was terrible, actually forgot to schedule my ride to the airport. Overall the resort is fairly nice. Their beach was still in shambles from hurricane William 2 years ago, but that is beyond their control. They have multiple pools all huge. However none of them are very deep, so no diving. They also had no hot tub, not even a bath tub in the room. The tour guides are particularly friendly, but most of the staff was aloof and not helpful. The real problem we had was a lack of communication in the staff. Unless the person we were speaking with was able to accomplish the task then and there, it didn't get done. We were their on a promotional invitation to become members, as such we were given a guided tour that that was supposed to happen the morning after we arrived and last 90 to 120 minutes. They forgot about us twice and had to do it the last day of our trip and it took us 4 hours, twice the slotted time. Bottom line, go if you like awesome pools with wait staff brining you food and drinks. If that isn't what you are looking for this isn't the destination for you. I would also recommend against becoming a member unless you absolutely fall in love with the place. Their are at least a dozen other places to stay in the area and you will only save money with a membership if you come back several times. Fair warning, there were several unmentioned costs in this all inclusive tour; such as a sanitation fee, the ride to the airport was not included, and the drivers all expected gratuity. I actually doubt a membership would save any money, based on what I experienced.
Kerron Hyndman

27 February 2018

Fantastic resort. All of the staff members are very friendly and accommodating. Lots to do from Kayaking on the river, miniature golf, beach and pool volleyball, sports bar, pool table, painting, lots of food. Most of all very relaxing. The rooms are beautiful. An overall great experience. Would do it again in a heartbeat.
Amanda Bland

30 November 2017

We had an amazing time at this beautiful calm resort ! Lovely staff and an AMAZING kids club

That being said
the tour and sales team are liars thieves , we did. The 30-90 min presentation and had too many drinks and signed up . Later after reading through everything said and promised realized what a HUGE mistake we had made. We then returned two days later to cancel.
No problem they said and we trusted them !! BIG MISTAKE
We are now struggling to find anyone to cooperate
We had an amazing family holiday that is now tainted by this completely AWFUL experience and I hope toNEVER visit this country or resort AGAIN
Trever Pruett

19 November 2017

We got married here! Amazing place at the right price. Photos came out fantastic since we were right next to the beach when we were married! Sadly it was a destination wedding so not all of our friends and family could come out. If you're looking for a high end luxury resort, this isn't it, but it's a good value for your wedding or just a honeymoon!
Zamira Saydamin

19 November 2017

Nice place for a few days to relax. Staff is good. Rooms, pools, food are good. We went to buffet place, Thai restaurant we tried once, food in the buffet seemed to be better. Special thanks to hostesses Fernanda and Carolina, very pleasant young ladies.
The only thing I hate was when they clean their walkways outside cleaning with bleach and creating puddles. While walking I splashed it on my navy sweat pants and now I have several white spots in the back, totally spoiled my favorite pants. They should’ve considered that.
Overall experience was ok.
OMA RAMDASS

29 October 2017

A wonderful place based on the eco system. I totally enjoyed my time there and the staff were very attentive. Warning : walk with insect repellent because we were bitten quite a lot by mosquito and other insects.
Food is a variety and tasteful.
Rose Velez

14 October 2017

If I could give a negative I would! Their racist against Americans, serve tour drinks in dirty glasses, you don't know what kind of alcohol your drinking from the outside bars, the bottles are dirty looking that they pour from. All 3 of us got sick at least once from something we ate or drank! We didn't leave the resort yet so we know it was from the resort, we had a silver ring disappear from 27th he roomwe reported it, and went to the poolcame back and there was a note in our room stating that they noticed while cleaning we left valuables sitting out! There were no valuables sitting out, just something to cover their asses! Pools were discussing slimmy bottoms,water below filtering systemthe only plus was a area by the beach, but there were racist employees there also.
Rick Mcallister

29 August 2017

If we only would have stayed one day this would be a 5 star review. But unfortunately we stayed 5 days. Day one was amazing. We were able to relax in the pool a little and eat some amazing food. The resort has a few places to eat and though we heard some had gotten food poisoning from one we only had wonderful food. The room was exciting and had a great view but is the beginning of the bad of our trip. With no rugs or mats to keep from slipping on the very smooth tile floors my wife slipped into the glass table shattering it and slicing open her elbow. As I went to pick her up I sliced off part of my toe. We couldn't get anyone to come to our room for 20 minutes, but once they did they wanted me to pay the house doctor in cash to get stitches. I've heard of this scam and refused. After that we still had as much of a good time as possible on the little to no beach area that is not depicted in the photos. And snorkels down the dark dirty murky river. It took them 3 days to fix our phone that magically stopped working after our accident. So we were not able to do much room service that was part of our "all inclusive". The last straw was the "presentation" hat we were forced to go to. If we didn't we would pay $400 a piece more. It was supposed to take 90 minutes. At least that's what we were told about 10 times before going. 2 hours in were were able to tell them we are not buying their time share. 3 hours after that they finally let us leave. So keep an open mind because as long as you know what's coming you probably won't be as upset as we were. Have a great trip and don't believe the lies.
Chuck Flora

24 July 2017

Absolutely love this resort and would recommend to anyone looking for a resort. The staff up front were amazing, and extremely helpful.they were able to cater to our needs with the type of room we wanted (with an amazing view). The most fun we had was with Yo who took us out on a catamaran for an amazing ocean adventurehe made it really fun and educational. Food and drinks were amazingbut best feature is how absolutely gorgeous they keep the groundsliterally paradise!
Aggie Ross

25 April 2017

Everything is clean, service is very good. Small room problems were addressed in a timely manner. Many of the employees have a difficult time understanding English, understandable since we are in Mexico, but they do try extra hard to please to make up for it. The pools could use more handrails, warmer water and restrooms nearby, but they are lovely, and clean with sun and shade areas. All inclusive, with many restaurants to choose from, we've had some excellent meals. So far, a very good vacation experience.
Adam Rodriguez

14 April 2017

The complete resort was great very relaxed full a lot of things to do in the resort snorkeling kayaking the staff is great massaging as well was great this Resort is a great resort to visit and looking forward to going back again
Henri Smith

12 April 2017

A great place to stay! the beach WILL have some seaweed (black water). However ALL the beaches along the coast will have that. Most off the staff know English. However the night staff does not speak it. We bought the all inclusive package and was very satisfied by it. Food was great. The activity staff is great with the kids. Will be staying here next year. Also loved how Eco they were.
Ernesto Camacho

05 April 2017

Amazing location in the middle of the Mayan Riviera. The staff is friendly and the food is great. This place used to be a wildlife reserve, so it still has a lot of activities and wildlife. It's beautiful!
Mischelle Rampersad

14 March 2017

The hotel is located amongst the mangrove of lush flora and fauna. You get to experience the ambience and culture of this place. Very friendly people
Jose R. Lopez

10 January 2017

This was one of my wife and myself favorite places to stay at. We enjoyed the pools, food was very good with many selections to eat from. The grounds were keep very clean. Rooms in very good conditions. Staff was very friendly and always had a willingness to help out with anything. The beach out front was not good, this was due to a hurricane that hit two years before our stay. If you cross the small bridge to your right if your facing the resort from the beach. You will be happy to swim on that beach. It meets up with two of the three rivers that pass by the resort grounds. That's why it's call tres rios because the three rivers that are part of this resort. I would go back and I would recommend this place to anyone.