Great dealership! Thanks for the good service.
Great experience- brought my HRV in for her first oil change and the customer service was excellent!
Quoted me on the phone as everything, once I got there, other things directly required added on and an extra $100. Not pleased with what they did, but I'm not butt hurt.
November 07/2017
Mounted and Balanced 4 winter tires 119.69$.
I attempted to drive to Victoria,on the highway something wasn’t right and one of the tires was making a sound that indicted a problem. Five times I returned with a request to solve the problem. At best I was given polite lip service and was asked what would I like to do. I’m not a mechanic.Eventually I went to Discovery Honda for help.
Preformed Diagnostic and Inspection
Rebalanced all Tires,All were out of balance. I shouldn’t have had to go elsewhere for help.
I used this location for their service Dept, turnaround was good price was good and the service advisor was great.
Recently purchased a vehical and I can't say anything bad about the buying experience. Our salesman David Wick was great, very accommodating. We never felt pressured into anything he listened to all our concerns and needs. Never tried to sell us on anything we didn't need. I will recommend nanaimo honda.
I recently purchased a used Honda Ridgeline from Nanaimo Honda.
I am not local to Nanaimo but was willing to travel anywhere in the province in order to be satisfied I made the correct choice. First and foremost, I have never written a review, never had an overwhelmingly positive experience that warranted a review. I researched this dealership and vehicle albeit from a far and would most likely given it a pass if not for the initial assistance I received from Ms. Natalie Craig.
When I established email/telephone/email connection with this dealership it was through Ms. Craig. The vehicle in question didn’t check off all my boxes but did tweak my curiosity hence my apprehension on taking the next step.
I was not aware at the time that Ms Craig wasn’t a sales associate. Ms. Craig ( who I later found out was the Business Development Coordinator ) went out of her way to research, answer me promptly (did I say very promptly) any questions I had. For those obscure technical questions I had, (and there were a few), that she didn’t have immediate answers to, she got me the information. All this exchange took place before I even attended the dealership. To be expected some of my questions were put forth on my time, which so happened to be after hours, or on her days off. Didn’t seem to matter, she came through. When it came time for me to make the trip to Nanaimo she was on days off but wanted me to phone in advance so she could meet me there. This is a person that has definitely found her work passion in life and it shows.
By the way, I did end up buying that vehicle and I haven’t regretted it for a moment. At no time was I pressured something that was foreign to me when dealing with car dealerships. I was treated fairly and with respect. The after service questions, follow up and customer satisfaction was coordinated by Ms. Craig who went out of her way to ensure my purchasing experience was positive.
There will no doubt come a time when I purchase another vehicle and I know quite confidently where and with whom that search will start with.
Thank you Ms. Craig, my purchase through your dealership was a positive one and this was a direct reflection on your professionalism and customer relations. In closing, I know you are not looking for it but it is my hope that you somehow are recognized for your valuable contributions.
Respectfully
Murray McGregor
Went with my girl friend to pick up her car with an air conditioner issue once again only to discover they did not fix the the leak again and told her it just needed to be "toped up". Hate to tell you Nanaimo Honda but your a/c is a sealed system so if you don't find the leak it's still there look harder and actually fix the car. When I told the nice man at the desk I was a refrigeration mechanic he stopped with his excuses and just said" I don't know what to tell you" how about you'll fix her car right this time so we don't have to come back next year. Not very helpful. Is there some way I can put 0 out of 5 stars? See you next year nanaimo Honda for a "top up" :/
We purchased a 2017 Civic Touring and enjoyed a great experience dealing with Dan Kowelenko. I appreciated the no pressure, just good information approach that Dan uses.
I was interested in a 2014 Honda Civic coupe EX and had a price arranged to trade in a 2005 Honda Civic coupe EX There was a set price of a cash difference so I took the time and expense to travel from Victoria to make a deal. There was a big mistake in price made by the person I had made an appointment with. I made it on time and she was not available, so I talked to a man who treated me well. The person I arranged the appointment was called in, she said she was sorry, but we could not come to an agreement. A wasted day and money. I wont deal with Nanaimo Honda again.
Made an apt for recall to be done a week in advance. Dropped the car and 1/2 way home to Cedar they called to say they didn't have the parts. Re-scheduled the apt and asked them to check airbag sensor. Picked car up - was charged $40 for the check and car was not washed.in Kamloops almost all the dealerships detail the car upon rtrn - wash and vacuum!! That is good customer service! Either the car should have been detailed or the sensor check waived for the inconvenience of the RECALL and the screwed up apt. Will not be purchasing my Honda from that particular dealership - customer service is lacking!
Our recent purchase of our second Accord from Nanaimo Honda was a very positive experience. We would like to thank management and sales for the professional level of service they extended to us. In particular, a special thanks to Mike Lumley for going the "extra mile" to ensure we were happy customers. Ron & Astrid H.
Honestly, not a fan of my experience here. Bought a car but was, in my opinion, improperly informed as to an insurance being optional on my purchase. What they pulled here is most likely illegal, but I signed a contract without fully reading it.
I emailed the dealership after the fact and did not even receive a reply. Great service
Great experience, very helpful and informative. Kevin went above and beyond, he was full of good honest information and was funny as hell. I didn't feel any pressure to buy anything just felt comfortable right away. Friendly atmosphere, next car I buy I will definitely stop by here first.