About
Location :
Added by Jopie, at 02 January 2017
Opening Hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
Gallery
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13 Reviews
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01 December 2017
Got undercoating here for $250. Took awhile to pay since it was quite busy but it was worth it. The Steve Madden facility is quite large, lots of people. I am actually surprised I didn't literally get lost. I think overall it was a generally good experience.
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24 October 2017
Very helpful to get parts for my focus, I haven't tried getting service for my car only parts thus far. Staff are very nice.
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10 October 2017
Very good parts department service. They got me my parts (ford parts) overnight and at a very reasonable price! Five stars !! 🌟🌟🌟🌟🌟
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03 October 2017
I live in Arizona and was visiting a friend in Nanaimo about a month ago. A tire low pressure light came on while driving around town, so we went to the Steve Marshall Lincoln service department. We thought we'd be there for an hour or two, but the service department hopped right on it, checked the tire out for leaks, found that it was a leak in the valve stem, replaced it, and we were out of there in no time. The staff was competent, friendly, and helpful - and I'm very grateful to them for their wonderful and expedient service. An excellent service department!
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11 September 2017
Excellent experience, knowledgeable staff, especially Jordan Perry, he made it the best car/truck buying experience that we've ever had.
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23 August 2017
Service department is a joke.
I waited two weeks for my appointment to have a wheel bearing replace. Took my vehical in well before my appointment time, 7:30am and my appointment was at 10am. At the time of drop off I informed the service advisor that I needed the vehical back by 4:30pm. I had to call the dealership at 3:30pm only to find out that they havn't touched my vehical. The advisor said we cant get it done till the next day. I needed the vehical so finally they offered to stay late was told it would be done no later then 6pm vehical was finished at 7pm. Things happen I understand that but a phone call would have been nice.
Now the final nail in the coffin when I was walking around my car two days later I noticed they completely forgot to put a lug nut on to the tire. When we called to tell the advisor this was told lug nuts missing don't matter.
This is just one of the several bad service experiences my wife and I received. I would recommend staying far away from this service department.response / report this review -
30 June 2017
Horrible product, horrible service from dealership and Ford Canada. If you hate yourself Ford's for you. I had numerous issues with my brand new truck right from 1700 kilometers. Ford Canada recommended trading in my truck and take a loss because it wasnt the dealerships or Fords fault for selling me a lemon.
The Ford Canada rep literally said there is no way you could buy 2 lemons back to back, and offered to toss in fender flares if I buy another new truck. They do not stand behind their product what so ever and its always the customers fault. I hope you read this and saved yourself the headache that comes with buying a new ford. Best of luck to you and keep looking else where.response / report this review -
12 June 2017
Best customer service here. They were very accommodating and went beyond what I expected to give me a great experience. Couldn't have asked for better service.
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05 April 2017
Poor. Brought my F150 in multiple times regarding a knock in the engine which the service mechanics claimed was inaudible iyt. I brought it to Parksville Dealership who immediate did a test and determined the issue and fixed it along with some other issues that Ford Lincoln claimed where not under my full bumper to bumper warranty. Do not use Steven Marshall Ford Lincoln; they ARE friendly however they do not put the effort when you're under warranty. Go to Parksville.
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15 March 2017
Nothing but good experiences at this dealership. Bought my Ford pickup here and they've always provided quick, reasonably priced service when needed. Really friendly staff that go out of their way to make sure you have a great customer experience.
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13 March 2017
The service department is awesome! The sales department on the other hand will say one thing and as soon as the deal is done, and they get their pay cheque they go back on their word. Aggressive and deceitful.
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02 February 2017
I read on facebook that these snakes recently sold a 3026 F150 worth $90,000 with doors that didnt even work. The response they gave the owner was "just silicone the doors"" Theres nothing else we can do for you." Disgusting
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09 January 2017
Have been a Ram owner for quite awhile but really like the NEW F150 so took the plunge dealt with Brad in sales great guy not a pushy salesman happy with the deal I got here, only thing that bothered me was that the truck was supposedly already undercoated and I was charged for it a few days later I decided to take my running boards off and noticed that the truck wasn't undercoated, my wife and I have really busy schedules so leaving the truck for a day or two to have this done is very hard glad I noticed but who really checks to make sure there vehicle is undercoated after buying it
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