About
Location :
Added by Jopie, at 08 December 2016
Opening Hours
- Monday 8:00 AM – 7:00 PM
- Tuesday 8:00 AM – 7:00 PM
- Wednesday 8:00 AM – 7:00 PM
- Thursday 8:00 AM – 7:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday Closed
Gallery
Add missing information
12 Reviews
-
09 November 2017
Just recently purchased a truck here. Wss more than happy with the whole process. The team worked very hard and the service was excellent. Thank you to Chad who was our salesperson! Great job and will be returning for our next vehicle.
response / report this review -
06 November 2017
Bought my 2016 Chevy Silverado 2500 here. Excellent product.
response / report this review -
03 October 2017
Disappointing.
motor on truck I had for 10 years needed expensive repairs so I decided to trade it in on a newer used truck at Laid wheaton.
Arriving at the dealer to sign the papers after financing was approved i was not able to take the truck home for a night to make sure I liked it.
The salesmen said it had to be done right now.
So I go and look over the numbers before I sign the papers and there is 3800 added the the cost of the truck for warranty,the factor warranty had expired the day before.you think the salesman would have told be..no too greedy.
so i buy a new truck instead from a different salesman which was a great guy.
The dealer has spray in box liner and under coating installed.
driving home I smell something burning,when I get home and look under the truck the under coating is all over the exhaust,drive shaft, electrical connectors,break booster,engine compartment.I smell this for a month.
Driving the truck it has vibration under acceleration,shifts hard when down shifting and stutters when driving under load.some times it down shifts so hard the back tires screech.now there is slack in the driveline
Had the truck in 5 times at Lair Wheaton to fix these problems.
after the second time there to have it fixed I asked the sales manager to trade it on a different truck as they cant fix this one,and i would pay the difference,,I guess he cant find one as he has been looking for 2 months,called the sales manager and left massages to call 3 times and no response.
Asked the salesman that I was dealing with and no response after having ask him at least 10 time.
Last time I talked to the salesmen he said all the 2017 trucks were gone.
So I ask him to look for a 2018 instead.That was a week ago and no reply.
The salesman emailed me pics of 2 trucks a month ago and asked him to work out the difference,no reply.
You would think the sales manager would phone and take care of this problem,,not a chance,
They do not stand behind there product.
No wonder they wont take the truck on trade,they cant fix it..
they told me that this problem with these trucks is rare,just look on line and there are pages and pages of trans and torque converter problems with these trucks.they must not have internet access in that nice new shop.
went to another dealer and they told me right away what my next step should be,the changed oil in my truck and actually washed it
Total waste of my time,
Total BSresponse / report this review -
19 July 2017
We didnt have great credit but they were able to work with us to find a good truck for our small business. Christine from finance spent a lot of time on the phone with us and in person to make it happen. Rick, Andrew and Ross were all very helpful and friendly. A nice change from some of the other dealerships who didn't bother to call us back.
response / report this review -
15 June 2017
Awesome service. I went in today to get a replacement key made for my car. They had the key made within 5 minutes. They went above what I expected for service by spraying all my locks as well as the ignition and making sure the key worked well. Great price for the service I received as well.
response / report this review -
03 June 2017
I have been buying new vechicles for over 45 years and I have to say my buying experience here was second to none. Very knowledgable staff. I felt they worked dilligently to ensure I was happy with my new vechicle as well as the deal I received. I give Laird Wheaton 5+ Stars
response / report this review -
20 May 2017
Used the service dept as I wanted a new key fob, was told this would have to be programmed, they had the car for approx 35mins. Cost $156 including labour and tax, didn't notice till I was driving down the road that I now have "Odometer Error" message as soon as I got home I called them, they took my number and said they would phone me back which they did, however my error message is absolutely nothing to do with them, they used the passenger side computer. Well that's alright then, obviously would not recommend them or use them again and will now have to find someone to fix whatever is wrong with the computer.
response / report this review -
21 February 2017
Wow. What a great team. Jay really is the nicest man in the car business.
Thanks for everything!response / report this review -
21 February 2017
TERRIBLE EXPERIENCE!!! I recently purchased a 2014 Chevy Cruz from Laird Wheaton in Nanaimo. One of the features in my car was Bluetooth and streaming my iPhone 6 so I could listen to my music while driving. This was one of the features that I was most excited for. Immediately after purchasing my car, the Bluetooth streaming was cutting out. I would be streaming music from my iPhone 6 and it would randomly pause for up to 30 seconds. Or, if it was playing my music it would display the wrong song, and would always be 1 song behind. When I took my car into the service department the first time, I waited in the waiting room for 3-4 hours, as they did not offer me a rental car. Once they were finished looking at my car, they told me that they had did a system upgrade on my car and if the problem continued it was my phones fault and not the car. The next day the problem continued. I took it in a second time. They told me that that is just the way the car comes and there is nothing they can do about it. They suggested I phone GM customer service, so I did. I told the service representative, Cindy, the problem I was having. I asked her to authorize that a new radio system be put in my car, since I am still under my warranty. She told me that she could not do that and to go back to Laird Wheaton and have them look at it again. I went back to Laird Wheaton a third time, and insisted that they give me a rental car. They had my car for 4 hours. They called me back and told me the same thing, it is just the way my car runs and there is nothing they can do about it. Then they made me pay for my rental car. They told me to go back to GM customer service. I am sick and tired of having to go back and forth between Laird Wheaton service department and GM customer service. I highly recommend that everyone stays away from Laird Wheaton! They are quick to sell you a car, but will refuse to fix any problem with it.
response / report this review -
31 January 2017
Mark was fantastic to deal with , 5 star plus!! Love my new pick up and will be buying my next vehicle from them aswell
response / report this review -
05 January 2017
Amazing sales representatives as well as a exceptional finance manager. They really helped make this vehicle purchase possible for me. Another aspect of their service that stood out was the insurance broker working there and her proficiency as well. This experience turned out to be great the staff worked very hard to get everything done as fast and as conviniently as possible.
response / report this review -
15 December 2016
Terrible service. Took my alberta licensed vehicle in for an out of province inspection. It didnt pass and they gave me a list of parts that needed to be repaired. I went to a repair shop and had everything on their list repaired. When i returned with the car fully repaired they reinspected it and came up with more things that they wanted repaired. (license plate light and windshield washer) Things that dont affect the safety of the vehicle in the slightest. DO NOT GO HERE. THIS DEALERSHIP IS AN EXAMPLE OF EVERYTHING WRONG WITH THE CAR INDUSTRY.
response / report this review
