Cannot express how satisfied I am with my whole purchase. From ordering the try at home, I decided to check in store for more frames. Found the perfect ones as I walked in. The crew were extremely helpful. Got my eye exam done for $75. Frames shipped and delivered 4 days after my in store purchase. $95 for frames with prescription lenses! Came back a month later to fill out out of network insurance and adjustment. Again, everyone was very nice and super helpful! WILL recommend and return for more! Thank you guys 🙏🏼
Loved the place! A friend recommended it to me and everything looked even nicer than I thought. Trying on frames is quick and easy, and the employees were friendly. Found frames I love and will be coming back.
Such amazing and nice people. Definitely exceeded my expectations. I came in 5 minutes before close and I was able to pick up my glasses and they even adjusted the frames for me. So wonderful.
Always a great experience. I recently came in to place an order on a Monday. I didn't want to pay extra to expedite it (as I was picking up in store) so they said I should expect to be able to pick it up in 1-2 weeks. I was able to pick it up on Wednesday. What a nice surprise. Thanks warby Parker!
Excellent store with an incredibly helpful staff. I love the different styles of glasses and am a fan of Warby Parker generally. Recommend this place if you want a great pair of glasses for a decent price without needing insurance.
Great staff, very honest if you need picking pair of frames. Want to give a shout out to Garrett, Mattias and Andrysse! Thanks for helping me pick the "spotted cow"
They got my prescription wrong.
I have gotten a pair of prescription glasses last November and since then I would sometimes have headaches that would go away when I put off glasses, and generally feel very tired after extended wear. Today I went for my eye exam and was surprised to learn that I have the same prescription as last year. When I asked them to check my glasses, because I felt like I could not see properly, it turned out THE LENSES ARE DIFFERENT FROM THE PRESCRIBED ONES. Great job guys.
Bought my glasses there, and came back to get the new pair adjusted to fit with my face. The staff paid great attention to details, listened to my needs, and got it right the first time. My glasses now fit so well and don't slide off
Great store with a huge variety for frames. Sale person was very nice and helpful. It was easy to place my order. I love the service and the location.
I heard about warby parker from a coworker but nothing prepared me for the in-store experience I had with Lynette at the Grand Central location. She was a gem and such an all around nice person. I was under the impression that the price only included the frames not the lenses but when she told me it's all inclusive I was floored. I have been wearing glasses since I was 2 and have a high prescription so I have always paid upwards of $600 just to get decent looking frames and super thin lenses. I ordered my first pair and if all goes well I will be back for some sunglasses. 😊
My first time visiting this store with my wife. The licensed Optician (Steve Vellagas) who helped us was very professional and knowledgable. He was able to answer many different questions with great enthusiasm. Great first experience, Thanks Steve!!
Super terrible experience.. I waited for more than three weeks and called the store and they told me I haven't sent the prescription. When I called the eye doctor, they told me that they have faxed the store twice there might be problem with their fax. When I asked Warby again they were so impatient and not cared about the situation. If they didn't receive the fax they should at least send another email to let me know this issue and I could have dealt with it faster.. just cancelled the order. Anyway, the frames are just from China, which has no difference than those you see on the street but cost much much more.. Anyway, wasted so much time
I wanted to try the retail experience, and it was definitely the right call. The place is so beautiful and you can take your time and pick all the frames you want. Staff is super nice.
Easiest, most efficient and most reliable service you can get for glasses. Need a tweak? Need a tighten? They're always happy to oblige, and it's a quick process - even when they're busy. To think how many years I suffered through the LC discount scams and crappy service!