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Added by Jopie, at 22 February 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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14 December 2017
One of the worst hotels I’ve ever experienced. Making the reservations went well & communicating with them beforehand. But when we entered, they were disorganized & didn’t have my reservation all together (6 rooms). Then the cost wasn’t what they sent me ahead of time. Then they tried to put 2 members of my delegation in the same room. Then they charged me for 7 rooms, although we were 6. Then they couldn’t resolve it and told me it was my problem. The entire time they kept trying to blame me. I am stuck here with my delegation until Saturday and we’re all anxious and disappointed. Also my room is dirty and run down (look at pics), but I don’t even want to say anything because I’m assuming it’ll get worse. For $600/night, yeah, I get it’s in a good location, but I still expect more. I keep wondering why I didn’t just take us all to a Kimpton, or ask Rosewood DC if they had a sister hotel in Manhattan.
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12 December 2017
Have stopped by this hotel a couple of times for work as sometimes they host several trade shows and boutiques. There is also a restaurant downstairs where you can enjoy drinks or a meal.
High end hotel close to central park, several restaurants and shopping.response / report this review -
10 December 2017
The suites are very spacious and the room service is impeccable. The beds are very comfortable and the shower is clean. Excellent experience.
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26 November 2017
Our stay at the hotel was average. For the price point, I did expect better. We got a 2-bedroom suite last minute, so we did get a deal on the room. The room itself was average, but no coffee centers in the rooms. We got locked out of our room one night, and it took 2 visits to the front desk and over 30 minutes later to get security to let us into our room. The location is great though and the beds were comfortable.
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08 October 2017
Worst hotel I have ever experienced in any country at any price point. Holiday Inn is significantly better. It’s amateur hour at this hotel. Initially put us in a room that was already occupied. Then told us they only had a room with twin beds - not double beds but twin beds. No hand towels in our room. Missing a curtain as well. Every time I went down to discuss the current problem with the front desk I had to wait in line while another guest complained about a different problem. Truly a surreal and horrible experience. Hopefully they will fail and a more competent flag will buy the property. Please go somewhere else for your own good.
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03 October 2017
It's not often that your asked to pay these prices in a city with a great culinary and hospitality scene that you get worse service than the New York City subway. We hosted several guests at the hotel and sought out the events manager on multiple occasions via telephone and email to host an events - an we received absolutely no reply. I believe that a large part of a culinary experience is service and here they fail miserably.
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14 September 2017
Great room. Quiet. A little pricey for a to go glad of wine. Very close to 3 subway trains. Close to Times Square. Fairly close to Central Park. Will stay here again.
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05 September 2017
I've been coming to The London NYC for years. It "once" was GREAT HOTEL. It has change so very much:front desk people are arrogant and sarcastic, the rooms have gone down hill dramatically:showers old and tiles coming apart and smelly, the towels felt like sandpaper, and the room just smelled. The concierge staff were all very friendly and very helpful. The clientele has changed drastically: there were huge droves of "thugs" and hooker like women hanging in the lobby and in front of the hotel. I guess if I wanted to buy some drugs or patronize the oldest profession in the world, it would have been a fun trip. Alas, I will not be returning until they get their act together and spruce up the place a little! There are too many great hotels in NYC.
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13 August 2017
This aging Midtown hotel has large suites suitable for families and a convenient location. Staff are super friendly and helpful but this is not a 5 star luxury hotel by any stretch. As of 2017, rooms are in desperate need of refurbishment, carpets are worn and upholstery ripped in places, tho bathrooms have been redone more recently and are clean and modern. Suites in the middle of Manhattan for a somewhat reasonable price are awesome, tho.
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04 July 2017
I just ate at the restaurant. The atmosphere was light and the decor was elegant. The waiters were very polite and helpful. I loves the food, everything was delicious. It is a bit on the pricey side but I believe it's worth every penny.
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20 April 2017
The London NYC is in a great location 3 blocks from Time Square, 3 blocks to 5th have ,4 blocks to Central Park, lots of restaurants.. I like the prices for rooms considering the size.. The part I don't like is the food for room service.. Coffee is great.. I recommend this hotel..
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18 April 2017
Had a great stay! Awesome location and great staff. Received an upgrade to a phenomenal suite overlooking Central Park. Avoid the breakfast buffet unless you get a voucher (food was not worth the $40pp imo). Also, doorman tried to usher us into a $60 ride to LGA. Not sure if he's getting kickbacks but we easily caught a $28 cab. All in all we had a great stay and would stay again!
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15 April 2017
DO NOT STAY AT THIS HOTEL IF YOU DRIVE A NICE CAR!!!
The valet service smashed the back bumper of my car as well as scraped my wheel. The hotel workers blame it on the third-party valet service and try to take themselves out of the situation. They are the ones that employed the service and they do not care about your belongings. On top of a $700 hotel bill they gave me about $1500 worth of damage to my brand-new car. They have done nothing to rectify the situation. I would never stay at this hotel even if you paid me. Private hotels are the worst. I suggest to either stay at a Marriott or Hilton because this hotel is a load of crap.response / report this review -
28 March 2017
Great place to stay at the environment is very nice and relaxed. We had a double suite with adjoining rooms. Hospitality is great and the employees are super nice. Overall this is a great hotel and I would say it's one of the best in NYC.
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01 March 2017
"The only gluten-free dessert we have is the strawberry cheesecake".!!!
And they have gluten free ravioli too! Really enjoyed eating here. Menu is not that big but the food we had was very good.response / report this review
