First off the hallways look like a polished turd. The room smells freakin horrid, I go in the bathroom and I would never take a bath in it, there was a dirty towel hanging on the shower curtain, the curtains in the room smell like piss. I brought my infant son here, I can't have him stay in this filth!! I will never in my life come here again. This place needs a GIANT makeover!!
My husband and I stay here annually for our anniversary. We splurge and get a Jacuzzi suite. This time, we decided to upgrade to a "Themed Suite." The TV picture was "snowy" so the front desk let me look at another room. The other room had the same problem, so I kept the original almost $200 suite. The Jacuzzi worked, the room looked clean, until the morning. We woke up and there were ants all over the room! I threw a box into the bathtub, and there were hundreds of ants crawling all over the tub. In November. We had to call for a late check out, shaking the bugs out of our clothes to repack them. Before the original checkout time, someone was pounding on our door telling us it was time to go. We replied we had late check out, and got a rude smack on the door in return. We are FURIOUS. Anniversary tradition is meaningful to us and we are sad that it may have to change. The ants were everywhere. I took photo and video for documentation. I hope this hotel reaches out to me.
I was pleasantly surprised by this hotel. It doesn't look like much on the outside and is in a somewhat commercial and industrial neighborhood. The room I had was excellent. The staff businesslike, and the free breakfast above average. I would stay here again.
I Have Stayed Here 7 Times Within The Last Three Months. I Honestly Think This Hotel Is One Of The Worst I Have Stayed At. All 7 Times I Go Into My Room The Carpet Is Never Vacuumed. Cracks In The Drywall. Than When You Turn The Heater On Or Air On. It Either Gets Too Hot Or Too Cold. When You Go To Turn The Water On, There Is A Smell At First. Then They Say At The Front Desk The Check Out Time Is 11:00am But The Welcome Book In Your Room Says 12. Doesn't Make Since. I Would Not Recommend This place At All. Not Worth $75. Not Even Worth $40 To Me. 7 Times I Stayed Here. That Was Enough For Me. It Is The Same Everytime. Plus Some Of The Staff Are Rude. The Days Inn Down The Street Was Better Than This Dump.
Nice place to stay. Ended up getting upgraded to suite. King bed was a little stiff and light went out but other than that it was good.
Coould be cleaner. Spider weds in the corner of the rooms, and stained sheets. I stayed in the "Safari room" and you can tell the hot tub was not cleaned out. Hair left in the hot tub, opened soap.
Breakfast was good and so was customer service. But they need to hire new house keeping people.
The value was ok, it's a older hotel kind of dated. The breakfast was decent, eggs, hash browns, waffles, ham, and other basics. Staff was nice. Location, stores and restaurants are around. I would stay here again for the value. Rooms are dim, needs better lighting. Microwave and fridge provide.
The service was mediocre at best. The receptionist couldn't be bothered to look at from her phone to notice my family standing in front of her. Saturday night had a party in the banquet hall loud enough to hear all the way down the hall. I tried calling the desk but the phone didn't work. At 11 pm I walked to the desk to ask if they would consider turning the music down and I was told "it'll be over in an hour."
Hot and cold water were both warm.
No bed bugs though. That's worth 1 star.
Recently remodeled, clean rooms, friendly staff. Fantastic breakfast, the fresh waffles are delicious.
The best in the area with the most to offer by far! The fantasy suites are amazing and worth every penny! I've seen all the other hotels in the area as I've lived here my whole life and nothing else comes close!!!!
Staff was super. I am a truck driver so the fact that they have a truck parking that's easy to enter and exit is a major plus. Breakfast was good and the morning staff was cheerful and pleasant. Will definitely stay again
My overall experience has been pleasant. My room is clean and lacking nothing except a good wifi connection. I was told by the front desk that they were hoping to improve this. The hallway I walk through to reach my room has a smoky, somewhat unpleasant smell that has been present all week. I will use this establishment again.