Staff members are good. Beds and carpets aren't clean
Went there to price check. Seems a little high, but they did offer some perks compared to other hotels
My fiancee and I had a house fire recently and decided to spend the night in a hotel. We reserved and paid for our hotel through a site called Cheap Tickets. We reserved the room for a Saturday. When we arrived to the hotel, it looked really nice on the outside. Very well kept. The room itself was kind of dusty and dingy. It wasn't so bad that I wanted to leave. I was awoken at 4 am by my fiancee who was being bitten by a big, red, flat bug ( a bed bug). We instantly gathered our belongings and head to the front counter to make our complaint and to request a refund. We were told to come back in the morning. We returned the next morning only to be told that there were no bed bugs in the room even though we had footage of the bug running around on the pillow like a maniac. We were told that we brought it there with us and that we were not owed a refund. We contacted Cheap Tickets to complain about the room that we reseved through them to inquire about a refund. They sent us back to the hotel who then told us that we had to get refunded by Cheap Tickets. After a week of back and forth, I was able to get them to issue us a refund even though the hotel was going through extra lengths to keep us from getting it. The hotel had told multiple lies to Cheap Tickets about out SHORT stay.
Basic hotel. A few updates have been made but nothing special. Flooring appears new and I believe they pulled out an old bath tub to put in a stand alone shower. Front desk agent was great and pretty much the only high point.
The bed is the main reason I'm rating so low. It is rock hard. I love a firm mattress but found this one terrible. I might as well have slept on the floor. We checked in at 10:30pm and out by 8:30am so we didn't use anything except the bed and bathroom and the bathroom was a disappointment as well. Around the base of the shower it looks like it was never caulked and now is a little mouldy.
For around the same price I would 100% stay somewhere else unless you need the fridge/stove/microwave.
The room was nice and spacioud, as well as cheap. We will definitely be coming here anytime we go to Freedom Hill!
The room was cozy and staff is very accommodating and nice. A little more on the pricy side for the size of the room and what you get
I stay here about 8 times a year on business, always a good experience. Room is always clean, quiet, never any problems. Staff has always been professional and helpful. its inexpensive as far as business travelers go.
I stay here about 8 times a year on business, always a good experience. Room is always clean, quiet, never any problems. Staff has always been professional and helpful.
its inexpensive as far as business travelers go.
Room Tip: good place to stay
I stay here about 8 times a year on business, always a good experience. Room is always clean, quiet, never any problems. Staff has always been professional and helpful.
its inexpensive as far as business travelers go.
Much nicer than the Roseville extended stay. rooms are relatively new, staff is friendly when you can actually find someone behind the counter. Too bad it's like $5 to $10 more per night than the Roseville location.