Their pay over phone service didn't work. It would not read my account number.( It cost $2.56 for the use of a credit card)
Their website is the worst website I have ever used (this is not an colloquialism. It is truly the worst).
Their service fees are high. Make sure to bring cash or be charged.
They quit answering their phones at 4 even though they close at five.
Does not answer the phone.
Always had great service with the Water Department staff in person and on the phone. They can be difficult to contact by phone, but the service has always made up for it. Professional, courteous, and informational.
They never answer the phone!! I've called 10 times back to back and the phone just ring. I'm stuck paying a water bill for water that's been coming out dirty since I moved in my townhouse 5 months ago.
When I hit the prompt 3 to talk to someone about a garbage issue, it cut me off 3 timesPlease fix this
Bay county water department is screwed up. There is some kind of reflective gunk that clogged our pipes. It looks like the stuff the city uses to put on the paint for the street lines. We had to replace the inside of the bathroom toliet, both bathroom faucets. Now having to replace more in the bathroom and kitchen.
I love our Water Department ladies! They are always kind and helpful, and have been since i moved here years ago. Over the phone or in person, they have never failed to cheer me. Great job!!!!
I called the Water Dept. because I had been told if I cut down a dead tree and sat it on the side of the road that the City would pick it up. The lady who answered the phone directed me to the proper dept. and gave me the number to call however, I think she could have been a little more friendly, I mean it's only Wednesday.
Terrible customer service. Every-time that I go to pay the water bill, every one seems to be in a bad mood, never smile. If one needs a service they make it sound like its impossible: They will never take the extra mile for you. I heard that the water price will go up. They better improve on their customer service. They defiantly need a revamp of there employees.