Edit* the great sales process has been ruined by the terrible wait times for an oil change. Have been getting my oil changed here for the past 3 years since it part of a service package I bought with the truck. A normal oil change takes a minimum 2 hours. Tonight I waited 3 hours. My wife has a new Jeep and her oil change is 20 minutes - they even offer her a free rental car in case she needs to get back to work before lunch is over and she can bring the rental back after work. 2 to 3 hours for an oil change is unexcusable.
I came in expecting to just look at trucks but ended up driving one away. Miguel met me on the lot as soon as I arrived and helped me the whole way. He let me test drive the exact truck I wanted and made a deal that I just couldn't pass up. Miguel also hooked me up with a insurance agent that was able to save me 50 dollars a month! I couldn't be more excited! These guys know how get you the best deal possible. No badgering or typical car salesman treatment here. 5 out of 5 stars all the way.
Modern Nissan was really great when it came to buying a new car. Derek Bordner was the sales person who helped us through this process. He is very knowledgeable about their product and really made my wife and I feel very comfortable as we shopped. I must also mention Reggie, the finance guru, who also made things go so smoothly. Our experience was one of the best at an auto sales company that I ever had in 55 years of car buying. Thank you.
I found a used SUV advertised at Modern Nissan and was exactly what I wanted. After a few calls/messages left with reception, I was finally able to speak to Mercy Newsom. She was very accommodating and took pictures of the inside/outside and sent them to me (the car was not prepped/detailed for sale yet as it was a trade in they just received). She answered all my questions and involved Cameron the manager when needed. I drove from Raleigh one night to see the car and drive it. Cameron and Mercy were both there and stayed late and were more than accommodating. Both Cameron and Mercy went above and beyond and it was one of the best experiences I've ever had buying a used car. They treated me as a valued customer although it wasn't a Nissan brand I bought and it wasn't a new car.
Mercy has continued to assist me (she gave me her cell number right from the beginning) with any questions I have regarding getting my tags etc.
This dealership is amazing but most importantly Mercy and Cameron are what would keep me coming back again.
My brother came with me for the test drive and he was very impressed and said that the place 'ran like a well oiled machine' and can tell that Cameron leads his team by example.
I wouldn't hesitate to recommend this dealership and to speak with Mercy and Cameron.
I think I will go back yearly just to visit them and take advantage of the lifetime inspections as long as you own your car. What a sweet little perk they offer!
Great work Mercy and Cameron!
Thank you,
I had a more than great experience coming to this dealership. I have never had an experience like this with such nice and caring people. Ron Long is an amazing salesman and a even more amazing person who really shows his care for customers. I came and and was greated by an entire staff of nice people who care about the customers. I would recommend this place to anyone ANYONE. I'll be back for sure. THANK YOU SO MUCH RON LONG AND STAFF!!!
This is the third vehicle I have purchased from Modern Nissan while working with John Potter. I have had the pleasure of working with John Potter since 2012 and each time it feels like I am speaking with an old friend. He provides exceptional customer service and works hard to get the right car at the right price. John has ensured that Modern Nissan has a customer for life. Thank you for all that you do John and thank you to Modern Nissan!!!
I just wanted to say a HUGE thank you to Pernell Callahan! I went to this dealership to look for a new vehicle and I was met by Pernell, who proceeded to take me through one of the most pleasant and informative experiences I have been through. Hats off to you for being patient and knowledgeable.
I had an awesome experience with buying a car at Modern Nissan! Stephen Burton was my sales consultant and he was so kind and understanding! He spent the entire day from open to almost close helping me find the perfect car! I will always highly recommend Modern Nissan!
Derek was fantastic. He really listened to my concerns and worries of buying a new car and helped guide my pretty much made up mind into the best deal for me! He was so much fun to work with and made a hard decision a very enjoyable experience. Reggie in financing was also very nice and great to talk to!
I had the best experience this week leasing a car with Ron Long's assistance. We connected about our interest in several models and made an appointment to test drive. The cars were ready to test drive when I arrived. Ron and I met about my choices and I narrowed down to the Pathfinder for the third row seating and spacious back cargo which were my needs. Ron had a car ready for me the next day. He is professional, courteous and a dream to work with. He has assisted our family in the past and will always be our "go to guy." Thank you, Ron, for the great experience!
Purchase my car in September 2016 and brought it back because the brakes were making noises at every stop. Been coming back to the service department monthly or every other month trying to get issue resolved. Was just told that they hear the noise but there's nothing else they can do. Guess, I'm suppose to drive a car I purchase listening to the brakes make noise at every stop. I came back to Nissan because I purchased my fist car here and received excellent service from beginning to end and only came here for all of service needs. But you best believe I will not be here ever again.
I had the pleasure of working with Janet on Saturday and bought a new Rogue. I have to say it was a great and positive experience. Especially this was our 1st time to get away from Toyota. Janet was patient and knowledgeable about the whole process. From now on we will be buying Nissan cars of course from Modern Nissan. I will also recommend my friends to Janet so she can help them buy a car. Thank you Janet for making this whole experience a memorable one. The car is great, the payments are manageable and I have Janet' s number saved up for future sales.
There service department is the worst. They try to sell you everything they offer on every visit whether you need it or not. They are twice the price of normal mechanics for no reason. Certain advisors will lie to try to get you to get something especially if they think you don't know any better. One of them in particular tried to sell my wife a whole set of tires and said we needed an air filter. She called me and when I got there and asked about it he acted like he didn't say it. The tires were basically brand new and the air filter did not need to be changed. Plus my wheel lock was not in my vehicle when I purchased it and they made me buy one and there was a smaller battery in my vehicle than supposed to be and of course they tried to make me buy one from them for almost $200. I avoid them at all cost. Probably the last Nissan I will buy.
I had the best experience with Modern Nissan. Especially my salesperson, Candice. She was great. Any questions I had, she answered. I told her the vehicle I was interested in and that's what she showed me. Candice went over everything the car had to offer and made sure I knew how to use everything it was equipped with. I couldn't have asked for it to go any better. You have an exceptional salesperson in Candice on your team.
I always dread going to the dealer to buy a car. I mean, the process always takes so long. While this place didn't make it an "in and out experience" (nobody ever has), it was about as painless and quick as I have ever had buying. Kelly was my salesperson and she really makes the process so much easier. Not pushy at all and honest about every detail, even if it was negative. She seemed to genuinely want me to be happy with my purchase instead of just pushing anything on the lot. She also has an amazing personality and me and my wife actually enjoyed our time there because of this. The result was I got a vehicle that they had to have transferred to their dealer, but that I am very happy with. I will definitely give them first consideration when we need another vehicle.