Name: North Point Chrysler Jeep Dodge Ram FIAT
Address: 7726 North Point Blvd, Winston-Salem, NC 27106, USA, US
Telephone: +1 833-203-7573

North Point Chrysler Jeep Dodge Ram FIAT is a car dealer, located at 7726 North Point Blvd, Winston-Salem, NC 27106, USA. They can be contacted via phone at +1 833-203-7573, visit their website www.northpointchryslerjeep.net for more detailed information.

Location :

7726 North Point Blvd, Winston-Salem, NC 27106, USA

Contacts :

Added by Jopie, at 04 March 2017

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Zetta Hampton

29 December 2017

Just had a diagnosticbrake inspection & oul change(SUPPOSEDLY) on Friday 12/22 now my CHANGE OIL LIGHT is on!!! Oh somebody DEFINITELY getting cursed our in AM. I paid 195$!!!! They probably didn't do a damn thing they charged me for!!!!! I will drive to High Point from now on!! Their service has to be better!!!!. Correction $211.92
Virginia Cook

22 December 2017

I am giving one star because I will say that everyone I interacted with at the dealership was nice, but the customer service I received last week was unacceptable.
I've had my 2014 Jeep Cherokee for a year now, and had experienced a burning smell after an oil change - but wasn't too concerned until the check engine light came on. Made an appointment online for 12:15pm so I could at least get a diagnosis on my lunch break, since my office is less than 3 miles away. I got there early, around 12noon, and told the young guy that checked me in at the service desk that I needed to get back to work. He proceeded to tell me it would be around 2 hours because all the techs were at lunch.
Why do you offer lunch accommodations/ appointments if no one will be working?
I had no other transportation to get back to work, so I wait, and those two hours go by. No one has spoken to me. I have no clue what is going on.
Finally after close to 3 hours, I find this young guy, and he says he has to find Dewey, who I assume is a service manager. Instead of sitting back down I stand at the service counter until I get my answer. They have found a leak, they are fixing it - all without even telling me what is being done. It was covered under my warranty, so there would be no charge, but no one gave me any updates until I demanded one after 3 HOURS.
Dewey finally appears after a bit and explains the me the entire situation, that it's covered, here are some other things my car needs for $400, and my car will need to stay overnight.
When I tell him that it's been almost 4 hours and I have no other transportation, he goes and make a phone call to the tech and comes back to tell me it will be done in 30 minutes. Another hour and 15 goes by.
After over FOUR and half hours, sitting at this dealership, he comes to tell me it's finally done. Even the nice lady in billing made a comment that she had seen me there ALL DAY.
Then come to find out, they have a shuttle service, which no one offered me at any point in the day.
I used to work in customer service, and my first job was actually answering phones at a local car dealership. I trusted the great reviews and was extremely disappointed by my service or lack there of at this dealership. All they offered in return was a I'm sorry and have a good day. I won't be going back. And I wouldn't recommend going unless you can leave your car there all day.
Dmitriy Karpushev

21 December 2017

First of all I’d like to say thank you to Jeff Michael, he’s a really nice person. I would also like to thank the crew that was there to help and worked with me. I would especially like to thank Joseph Ayers, he did an amazing job, like always. Thank you guys.
Leslie Parrett

10 December 2017

Jonathan delivered our car to us because we were in a time pinch. He took the time I needed to go over the details of the car with me. He was very kind, patient, and understood my perspective of being less technically savvy than the rest of my family. He has also offered to be available if ever I need to ask him more questions. I just really appreciate Jonathan’s help.
Piedmont Federal Savings Bank

15 November 2017

My 2015 Jeep that I purchased in April 2017 was having one problem after another due to a previous accident that had never been fixed properly. From the second that I brought my concerns to Eric, he was the epitome of an incredible employee of the company and exceeded all my expectations for great customer service. What a great experience for an original situation that was causing me so much anxiety and frustration. He help my son and I get a loner vehicle, while the collision and service departments worked on my Jeep. In the end, I was still concerned about the potential for additional long-term problems with the vehicle and Eric sat down with me and went over all my options. In the end, he got me into a comparable Jeep with more features than my original one, and for less money per month too. To say he was a pleasure to work with is an understatement. He wasn't even part of the used sales team and could have easily passed me off to someone else, but he didn't. I will recommend this dealership and Eric, in particular, to anyone and everyone who will listen. Thank you!!
Sandy Campbell

26 October 2017

Great dealership!!!! Have had the best customer service for the past seven years from the service department!!! They are efficient and friendly and knowledgeable! !! Have always been honest with me about what my car has needed over the years! Highly recommend their service department!
James Wyatt

25 October 2017

Great experience! Process was very smooth from start to finish and there was no pressure from the salesman. You don't have to worry about getting hassled when buying a vehicle here.
Anna Clark

22 October 2017

My jeep needed to be serviced for the air suspension( grand Cherokee Overland) so I made an appointment. I was told Monday when I dropped my jeep off that I would receive a call letting me know what was going on and the price to repair etc. I never got a call from them. I called two separate times later in the day to see what the problem was, and each time my "service advisor" Melonie NEVER told me what was happening, only that she would call me later once she knew more. I'm a very patient person but my jeep was there an entire day and I was never told what the issue was. No surprise that she never called back. So the following morning I asked to speak to a manager and I was put on the phone with Dewey. He offered no apology and only said he understands that was probably frustrating. I was shocked. He then informed me of the issue, that was discovered the day I dropped my jeep off, but just never was told. It was going to be a very pricey repair to the tune of a few thousand. I didn't want to give them anymore of my money after the awful customer service I received. Four days later I went to another dealership and bought a brand new SUV. I rather give people my money that actually want my business and care about their customers. I will never do business at north point again.
Tom Mcmahon

14 October 2017

After looking for a very specific truck for a few weeks I found one online at this dealership. They assisted me immediately and we consummated a great transaction. The care and concern for me and my son was very welcoming. All I can say is thanks to the hole team Eric you and your team are the BEST!!! My son TJ is smiling from ear to ear!! Thanks you I will recommend you in the future!!!
Wanda Moretz

27 September 2017

For someone who didn't know what they wanted when they went in, the sales people at North Point were very patient, and helped me to decide what I wanted. great to work with and even showed me how to operate the vehicle I did purchase. I would recommend North Point to anyone that's looking for a vehicle. They are very good people.
Andrea Sharp

23 June 2017

My husband (Davy Cornelis) and I were driving around looking for the truck of his dreams and we happened upon Eddie with NP Jeep. From start to finish we were blown away with the service he provided us. To say he LOVES his job and helping others would be an understatement! Initially I wasn't in love with the idea of getting something new, but the moment we stepped foot in the Dodge Ram we both knew we had to take it home. Eddie made that possible and entertained us while the powers that be worked their magic, which is a TALL order with us :). In the end we walked away with an outstanding new truck and a new friendship. I believe we could call on Eddie for anything and he would do his best to make it happen. Thank you Eddie from the bottom of our hearts for your outstanding customer service, no wonder you are #1!!
Arlene Ottati

19 May 2017

Best Jeep dealership around. Friendly, courteous and Alan Coley is the best. I was ready to trade in and get another Jeep, yup my forth one and found out that Alan had been out on medical leave, I felt lost. I waited till he came back before purchasing. He has been my salesman for years. Honesty, personable, straight shooter. He cares about you as a person, not just another deal. It's clear that Alan loves his job and will go that extra mile for you. If what you want is not on the lot, Alan is on it and will find it for you. The dreaded 4-5 hours to make a deal is long gone with Alan. His professionalism doesn't stop there. He calls me on my birthday just to say hi, touches base a few times a year to check on my purchase, see how my family is doing, That's itsimple, the way car buying should be. Jeff Michael is wonderful, an owner of a dealership that's actually there..who does that these days? You become part of a family at Northpoint.
Joseph Teixeira

06 May 2017

Amazing experience with North point! Easy to deal with. Our sales person Carlos was great. We will definitely recommend North point for anyone looking for a vehicle. Thank you!!
Teresa C.

17 April 2017

Very good experience purchasing a vehicle. Eddie Daye, the salesman I dealt with, was extremely helpful in explaining not only the features of the car but also in clarifying the procedure of purchasing a vehicle. Like most people, trading cars happens at best every few years, and it is nice to have someone to answer all the questions. Everyone involved seemed very organized and efficient which is so important in situations such as this. Highly recommend this dealership and salesman.
Daniel Klecka

11 March 2017

Everything from before purchase experience to after purchase support has been phenomenal. Possibly one of the easiest car buying experiences I've ever had. Zero pushy salesmen (Brandon Lawson is on point) to a very accommodating Sales Manager (Kevin Bell) to an excellent Service Manager (Dewey Maynard). Priced fair and don't push over the top extras. They stand by their cars, whether new or used - so do not hesitate to do business with them. They've earned a customer for life in me.