Flow Lexus of Winston Salem
805 Jonestown Rd, Winston-Salem, NC 27103, USAAbout
Location :
Added by Jopie, at 19 February 2016
Opening Hours
- Monday 7:30 AM – 8:00 PM
- Tuesday 7:30 AM – 8:00 PM
- Wednesday 7:30 AM – 8:00 PM
- Thursday 7:30 AM – 8:00 PM
- Friday 7:30 AM – 8:00 PM
- Saturday 8:00 AM – 5:30 PM
- Sunday Closed
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14 Reviews
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14 December 2017
Great visiting experience here. Warmly welcomed by Consultant Mark Bell, very satisfying visit
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16 November 2017
My experience with Lexus of Winston-Salem was by far the best.
I sent an inquiry interested in a very specific RC 350 - I received a call from Kevin a few hours later and I told him what I was looking for and what my ideal terms would be for monthly payment and down payment. Within one hour of my conversation with him we had a deal! No haggling - No pressure - just a great deal.
Scott was also involved with helping me find my ideal payment and most importantly where this car was. Both Kevin and Scott were very professional, respectful of my time, and absolutely a pleasure to work with.
I highly recommend anyone to Lexus of Winston-Salem and highly recommend asking for Kevin and Scott to work with. You won’t regret it!response / report this review -
03 November 2017
5 star car always looks great when works complete..Susie goes the extra mile with a smile. Thanks
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31 October 2017
Customer service very good with Russ Miller.
Hendrick Acura on East Indepence in Charlotte is ALOT cheaper on service repairs. As in,I may start going that hour and a half drive on future repairs.response / report this review -
05 October 2017
That Susie Todd in service sucks! Every time I call and talk with her, I feel like I'm being rushed. She a jerk!
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14 September 2017
Great service today and every time I come here! Very comfortable lounge for waiting.
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12 September 2017
I am very disappointed in the service department at Flow Lexus of Winston-Salem. I brought my car in for a recall and a yearly inspection and was greeted by a condescending woman named Susi Todd (who I have not met before). She noticed that my low tire light was on and I said "yes I think it may have come on with the new drop in temperature". She was very quick to inform me in a demeaning tone that if the tires were properly inflated they wouldn't get low in the cold otherwise everyone in the north would have that problem. She also commented in disgust that my car was clearly parked outside as opposed to in a garage when I asked if it could be washed. I decided to ignore her tone and move along.
About 50 minutes after I dropped the car off she called me to tell me I needed 3 things fixed on the car. I said "ok well did it still pass inspection?" She told me "yes" and I told her I would wait on making a descion on further repairs.
When I returned to pick up my car Susi seemed very flustered and proceeded to tell me they failed my car for the inspection because of the window tint. I was very surprised to hear this as I have owned the car since 2013 in the state of NC and it has passed inspection every year with the same window tint even when inspected at Flow Lexus of Winston Salem. I told her I was very confused by this and she then began to develop a hostile tone. When I proceeded to say I was concerned that it had passed their inspection before she began to raise her voice at me.
Susi then said she would have the mechanic explain to me why the tint failed. She got on the phone to call him and when he didn't answer she abruptly got up from her desk and exclaimed "why won't anyone answer the DAMN phone!"
I sat there in shock at her unprofessionalism and waited for her to return. The mechanic came and showed me that the tint was an inch or two too low on the windshield. The only reason why this review is getting one star is because they were kind enough to refer me to a place where I can have it removed (and that place was very nice over the phone).response / report this review -
29 August 2017
I am so pleased with my experience at Flow Lexus of Winston-Salem and specifically, Mark Bell, the smart, funny, knowledgeable professional who helped us with our car purchase today. My stomach starts to hurt just thinking about buying a car - but today, every step of the process was enjoyable and stress-free. We couldn't have asked for a better experience. After all the paperwork was finished, Mark patiently explained everything to us about our car and answered all our questions. Our GX460 is a great vehicle and Mark Bell of Flow Lexus is more than amazing. I recommend him to anyone hoping for a wonderful experience in buying a car.
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08 July 2017
Had a great visit today with Susi Todd. I was treated with the upmost courtesy and professionalism. She is an outstanding Service Advisor for Flow Lexus
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06 February 2017
Susi in service is awesome! I came in to have my 5k mile service done, and she already had my loaner car cranked, and heating up for me. I have experienced nothing less than excellent customer service with these guys!
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31 December 2016
Intake guy is an idiot, hope the mechanic has a clue.
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16 December 2016
It's just ok, not the best customer service like other Lexus Dealership's , that I've been to.
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11 October 2016
I purchased three Lexus from Flow. Always a great purchase experience followed by great service.
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26 February 2016
Had a safety recall on my car, brought it to Flow Lexus and they took care of me very professionally. Top level high quality service.
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