Front desk and check in was terrible. Booked 4 rooms for our coaches. All of use checked in at different times. My check in only took long because there were a lot of people there. That is understandable. Made sure that the other three rooms were charged to my card so that when they checked in Mt here would be no problems. Two of my other coaches checked in and had a thought time checking in. Then on top of that one coach got his key to his room and ended up getting keys to a room that was already occupied. I had to get up at 130am and deal with the front desk and the managers for over an hour to figure thins out. On top of that I did not get a "I'm sorry" or "can I comp you somehow" I'm a Marriott platinum, so I've probably spent timein over 100 Marriott and this was not a good showing by the staff. Other than that the rooms were nice
Stayed here for an interview and was satisfied by the clean room and the comfortable bed. The only complaint that I have is the lack of outlets in the room. The outlets on the lamp on the desk didn't work too well in charging my devices so I had to unplug the coffee maker just to get a outlet that works. Also there are no bedside outlets so I couldn't have my phone next to me for it's alarm. Other than that I had no problems and breakfast they have is fantastic!
Overall nice hotel. There were a few things that were very bothersome. The hotel was extremely warm and we couldn't cool down the room no matter what we tried. The business center only had one computer that reset a few times and even worse cost 13 dollars to print out 3 pages from my email. For the money spent the hotel business center should be free. Calling the front desk was never answered any of the times I called from my room
Given that this is a Marriott, I expected a little more. Room service was late every day. Rooms are a little outdated and could use some attention to detail. Paint is peeling on the bathroom door and wall sconces in the bathroom are rusted. Closet doors off track with a limited number of hangers. Had to request extra items of limited things such as coffee, toilet paper, and soap. Went to the Chiefs game and returned at 4:20 pm to find the rooms were still not cleaned. Outside of the condition of the rooms, the staff was very helpful and quite attentive. Great location near shops and restaurants.
This is a very nice, clean downtown hotel. The staff is super friendly--always saying hello. I enjoyed a great cocktail and sandwich in the bar. If you like barbecue and potatoes, try the tasty tater tots and burnt ends. The breakfast buffet in the hotel restaurant was also enjoyable and at a reasonable price. The hotel is walking distance to the Power and Light entertainment district. Water and coffee was also available in the skywalk, which was a plus. They should add a towel rack for hand towels in the bathroom and lamps with outlets by the bed.
I was in KC for a work conference and the hotel is right across the street from the convention center. Room was clean and comfortable, though the only outlet near the bed was just below the center of the headboard. The rooms for also use a higher quality television as well as a fridge and microwave. The lobby bar has good food and is a great place for ad hoc meetings during the conference.
I stayed here for 3 nights while I attended an event at the conference center. Great location. Easy access to lots of food options, the Power & Light District and practically across the street from the conference center. Don't feel attendance were friendly and helpful. Super great service even with hundreds of people checking in at the same time. Our room was clean and had everything we needed. I loved the bed and the shower had amazing water pressure and heat. Housekeeping was awesome as well. The only down side were the elevators. Weird system where you had to select the floor before you got on the elevator. Supposedly it was efficient, but several times we waited 5+ minutes for the elevator.
This is a great hotel at a wonderful location. The Muehlbach tower is especially nice with an art deco look and feel. The rooms are modern and comfortable and the staff is excellent. The restaurant has good food options that are fresh and local. I had the goat cheese turkey burger and it was delicious.
The staff was fabulous every last one I connected with! The location to the convention center was ideal (although it is not the only convenient option). The fruit-infused water in the lobby was a favorite part of my day. 😊 My room was clean. The reason I didn't give a 5-star was because of the serious lack of electrical outlets. There was one (4-prong outlet behind the mattress of my king size bed, with one plug-in empty) but I had to really dig for it, and there was another 4-prong below the desk, with on open plug-in. Luckily, I had an outlet extender with me so we could plug in two phones, and the switch out the iron, laptop, and coffee maker. Additionally, the bottom plug in the bathroom would not keep anything plugged in, no matter how wide I tried to spread the prongs. Overall it was a good stay but in this day and age of electronics, adequate electrical outlets (and access to them) are required, so I gave a 4-star.
The entire property was beautiful and we'll maintained. The staff was flawlessly polite and very knowledgeable about pretty much everything. I would absolutely come back
Staff was incredibly nice and helpful and the hotel is really nice overall. Room was a bit dated and bathroom smelled like BO, but I know a renovation is planned for the rooms soon. Was there for a workshop and the meeting room was nice and food & drink options were very good.
Wonderful staff! Great workout area. Huge pool with a view and cool atmosphere at the bar/restaurant in lobby. See pics
The room was over $300 for one night and was pretty basic. I was just expecting more. Everything was updated, but nothing too fancy. Also, the breakfast buffet was $15.95, but was nothing more than a typical continental breakfast. Very upsetting. I do have to say that the hotels customer service was amazing, which was great. Also, the beds were comfy.
This hotel's lobby and second floor are stunning! Every room and area is spacious and elegant. Which brings me to the rooms. They're okay, but the attention to detail is just not there. I don't like how the rooms are missing things that I can't travel with like a blow dryer. I'm being critical, but those matter when traveling for work. All things considered, it's really good; I just want it to be great!