Room is very nice. Bed is comfortable and clean. The design is a bit dated. Good location, surrounded by popular food and drink places. I appreciated that the room had all kinds of amenities, from shampoo, conditioner, soap, to hairdryer, iron and ironing table.
Excellent service. Jessica at the front desk resolved my check-in issue in a professional manner. The restaurant staff gave phenomenal service. Many thanks to Paul & his staff for the excellent service. Thank you everyone for a wonderful Hilton experience. I highly recommend a stay at this hotel.
Bad customer service.. we were there for a wedding and they were super rude . Requested us to be quite right when we arrive upstairs to pick-up the bride and told us to go into the room or go to the lobby. Didn't try to accommodate our situation. We under stand it would be a bit noisy for about 30 min so we could finish our event but it would have been nice if they understand since it was a wedding. Will never stay at this hotel again and will not recommend this hotel to anyone. Hotels should accommodate guest not the other way around. Felt so unwelcome and disrespected.
Excellent venue for a wedding. I have attended two weddings at this hotel and both were great. The ceremony for both were on the rooftop and the reception was indoors in one of the ballrooms. Self parking (free) is available at the hotel. The hotel is also located on a street with many restaurants which is great if you want to try different cusines.
Me and my husband was here visiting in California for our honeymoon. The rooms were clean and the welcoming we received from Shelly at your front desk was amazing. We informed her we had to take a early flight and wouldn't be able to get breakfast so she gave us goodie bags so we wouldn't be hungry. It didn't stop there we were leaving for the beach and asked her where can we purchase beach towels and she let us use some towels here at the hotel. She made us feel at home. We really appreciate her and im sure she has blessed others with her kindness and smile. If we ever come back to California we will definitely consider this property.
Spacious rooms and comfy bed. Breakfast buffet has Chinese items as well. Good location with many food options around.
Service is great. They know how to treat their guests. Rooms are spacious. Location, convenient. You even get a gift bag and free slippers. We got a room that smelled of smoke. They sent an employee with a new key to move us without hesitation. Pool looks like it's indoor but it is actually outdoor
the wedding ceremony was on the third floor rooftop garden terrace. the area was neat and spacious. the flora looked great in the background. the dinner reception was held in the ballroom. the high ceilings and tasteful interior design felt classy and intimate at the same time. I enjoyed my time here.
Great place to stay with several Chinese/Asian Restaurants nearby (definitely walking distance). Hotel itself is very nice and clean, managed well. Would recommend!
Great hotel breakfast with really fresh fruit! Make sure you don't get an even numbered room, they face the inside and you can't open your windows. Everything else is really nice!
I'll start of by saying I am a strict Marriott chain fan; but visiting this area, this Hilton was the best choice as the nearest Marriott chain was over 30 minutes away so I reluctantly booked this hotel. Boy was I shocked.
First the rooms were $159.00 a nice which is beyond reasonable for the area. When you walk in, the entrance is very grand well lit, and very clean. The front desk clerk was very friendly too. Elevators didn't take a long time either. The rooms were very clean too and didn't have those typical musty smell (or some places use Fabreeze or Lysol).
The refrigerator was cool and not like the ones I use elsewhere. It's actually a refrigerator/freezer. If you turn the inside knob all the way to the right, it changes it to freezer mode (I found out the hard way).
They had a basket of fresh fruit in the room, as well as room slippers; I thought the carpet was clean and didn't need it but it was a nice touch. The soap and shampoo in the bathroom were not those cheapo ones too; they give you the massaging bar soap.
Everything is within walking distance of the hotel; you can literally walk across the street to a nice Sushi spot (they have oyster special happy hour) and a great shopping and eating area too. I'll be back next year.
Great service from the time I checked. They upgraded me to a King size suite. Excellent staff, rooms are well kept. Had free coupons for morning breakfast (as a Hilton Gold member) and wonderful staff in the dining room. Will be staying here again.
The hotel itself was very nice. I enjoyed their complementary perks and the service was good. The hotel restaurant was over-priced and while there are many restaurants nearby, almost all of them serve Asian food. This might be great for some guests, but I would have preferred a bigger variety of choices. I appreciated the self parking option for only $5 per night. I wouldn't stay again, but that's just based on the location and not the quality or service of the hotel.