very clean and nice. Many services. Great breakfast! Friendly, efficient staff. Reasonable rate. Plenty of parking
My digital key was ready prior to my arrival, which was awesome. The room was clean and updated, as well as quiet. Overall a good stay.
Staff was nice, but rooms weren't very clean and breakfast was $11/person! Not worth it if you ask me. Next time we will look for a Holiday Inn that provides a free hot breakfast. If you do stay here, don't worry, there is a McDonald's across the street
Room was clean but small though bar/restaraunt was good food and drink at a reasonable price
My customer cancelled our appointment and I called to cancel my reservation and since I was inside the 72 hour window they wouldn’t cancel it without charging for the night plus taxes. I’m a Gold Hilton Rewards member but that will change. I will not stay at another Hilton Hotel if possible. I understand there is a Policy but there is also common sense and good customer relations.
Edit: 10/2017, I heard from hhonors customer service and they will credit me for this if I get billed. I left the hotel manager a voicemail but never had a return call or anything so I’m assuming it was billed since I’ve not heard otherwise. Again though hhonors appears to be taking care of me.
Lousy cheap hard spring mattress. Hilton should be ashamed. Mattress old, hard, and springs poking through like a cheap hotel. We've stayed at Hilton's all over the world. Worst mattress ever. Staff nice and friendly. Room was clean. Sheets nice. Looked great. But
Attended a meeting in their conference room. The space looks nice and would do in a pinch, but the room smelled like chlorine, and there were but if mold on the wall. There team at the front desk was nice and brewed me fresh coffee when I asked.
Very nice clean a great looking hotel with very friendly staff and great buffet breakfast but it was 6.99 for the buffet extra! Over all everything was clean room was clean and comfortable
My wife and I stopped in after a long drive. The front desk clerk (Hope) was incredibly friendly and had a smile the entire time. The rooms were clean and tidy. NO BEDBUGS! It's a big fear of ours but we checked and it was clean & comfortable. The coffee isn't bad, either! Went down in the morning for breakfast and it was made with fresh ingredients. The pancakes and ham -n-cheese omelet filled a belly and made this guy happy. The staff cooking and waiting tables were friendly and all smiles as well. Just a great experience all the way around.
Very pleased with each front desk staff, the rooms was very clean. A+ Excellence with the hospitality. I would recommend anyone for their next stay.
Check in front desk clerk was nice. Checked in at 1150 pm checked out at 350 am. Room was clean.
I've stayed at cheap hotels in the past and wanted a good night's sleep so I paid the $40 more to stay at a "nicer" hotelwell, should have saved my money. After tossing and turning for three hours I decided it was useless. I actually looked to see if there was a mattress on the bed and not just a box springs. Besides being incredibly uncomfortable the bed squeaked every time you moved.
Front desk couldn't produce a receipt at checkout and said they'd email it in the morning. I actually showed them my alarm set for 645am when they asked how everything was. They said sorry. In my opinion, don't have your employees ask how things were if they don't have the power to fix it.
I did get about two total hours sleep and a hot shower.
Cost per hour of sleep$50. Cost for shower$20ish.
Save your money, pick a different hotel or sleep on the ground.
After a nice dinner across the street at the mall a couple of us had a drink at the lobby bar. It was nice, with Starbucks and full bar offering. I was sort of surprised that the price schedule for a glass of wine matched that of a business/conference hotel in larger city like Washington DC. I know Birmingham is a foodie town, so maybe I need to adjust my expectations.