About
Location :
Added by Jopie, at 02 April 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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20 December 2017
Room seemed to be clean but coffeemaker was filthy. Maid was very grumpy and gave me dirty looks which was obnoxious. I was only given one bath towel in room which I thought might be just because I was only one in room. When I left they called me and asked if I took a towel. I would not ever stay here again. Very rude staff and manager.
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15 November 2017
Staff was very nice and welcoming. Breakfast was pretty good. The rooms were clean except for 3 roaches found. Other than that no bedbugs.
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14 November 2017
PROS: Clean, good comfy bed and pillows, decent breakfast
NEUTRAL: Hotel is under construction but did not seem to bother me during my stay
CONS: Paper-thin walls (Can hear every word your neighbors say as if they were in your room with you and this will keep you up at night), Internet did not work at all.response / report this review -
21 October 2017
I'm not a fancy person. I stay in low priced hotels all the time. However, this location was a disappointment. The microwave had a plate in it with leftover decaying food in it. The bed had stains on it. I wasn't sure if it had been changed since the last guest or they simply made the bed after they left. The sheets had odd looking stains on them so I ended up just sleeping on top of the made bed. I assumed since my room didn't say smoking that I would have a non-smoking room. I was wrong. You'll want to be careful here. My room smelled awful.
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16 September 2017
I just got back from evacuating from FLORIDA during Irma. The staff was extraordinary kind and caring. I love the people of Hoover AL! Thank you.
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13 August 2017
I've stayed at this motel in years past. In most cases, my stay then was good. I most recently stayed in early August of 2017. Half of the motel was levelled & had construction work going on at the front half of it. The pool is no longer there. The continental breakfast is good. The fact that it is located across from the Riverchase Galleria is a plus also.
I booked my stay on Priceline & made sure that I paid ahead of time so I wouldn't have to pay upon arrival. Upon checking in, the manager asked for my credit card. When I simply asked a question about it & stated that I already paid, the clerk on duty (Rosie) replied "If you want to check in, I have to swipe your card". The times I stayed before, I never had to do this. I simply wanted to make sure I wasn't going to be double charged. Since I used my debit card, it took around $150.00 from my account, which limited what I could do while I stayed there. Even though it was a "pending" charge & eventually fell off, it was an unexpected inconvenience. If this could have been communicated that this would be done ahead of time, I could have been prepared for that.response / report this review -
28 July 2017
Newly renovated -- so new, you can hear the renovations being done after midnight.
Equal opportunity employer -- we hire people who have never had customer service experience.
Pet friendly -- if you didn't bring yours, we have cockroaches to keep you companyresponse / report this review -
30 June 2017
Great location near Riverchase Galleria. Fair price for a clean room with no major problems. If you are looking for very impressive rooms you may want to look elsewhere. But, if you are looking for a good value where you don't have to sacrifice much then look no further.
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03 June 2017
No pool like we were told, they filled it in. Renovation in front half of hotel. Breakers kept tripping at breakfast. Only one ice machine worked. Staff short handed with no housekeeping for day. Staff friendly and nice but stressed over work environment.
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24 May 2017
I had issues bit they were resolved to my satisfaction. Close to the Galleria, clean, comfortable and priced right.
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25 April 2017
Aur conditioner didn't work properly. We had trouble getting the door to shut when leaving room. Advised clerk as we left and she said we had to use the door key to shut door. Most doors close without using door card therefore should have been advised of this when we paid for the room. The cost of the room was 66.11 and they currently have 3 memo charges on bank account. One for $1.(understand since was to verify card when made reservation). The night we checked is $85.11 not the 66.11 the reservation show and the final charge is the day we left and it is for $20. I'm hoping is an error and will be corrected.
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24 April 2017
Very much enjoyed my stay. Staff was very nice. Rooms were clean. Awesome customer service!!
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09 April 2017
Everything was great. I would recommend bringing your own pillows because the ones provided are more like throw pillows than bed pillows.
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