Except for the parking fees it was a fabulous stay. We had our 2 Grandkids with us. Very centrally located to the Metro and shopping. free Breakfast Buffet was outstanding. Staff is very helpful.
Great stay! Wonderful service from front desk, valet parking attendants, and housekeeping. Room was spacious and clean. Location is easy walking distance to many sights and activities. Definitely would stay there again.
Always so accommodating! Very comfortable beds, nice varied breakfast and coffee and tea available all day! Don't recommend bringing a vehicle. Parking is expensive everywhere. Great location within steps to DC'S Chinatown! About a 20 minute walk to the museums.
Stayed here following a concert at the Verizon Center. Location was perfect for that purpose. Close to a lot of restaurants and easy access to metro. Rooms were clean and updated. Complimentary breakfast was a nice as well. Would stay again!
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around
We have received absolutely excellent service from the staff here! The hotel is nice, nothing too exciting, but very nice lobby and bar. The rooms are about what you would expect for a mid level hotel. What sets this hotel apart is the staff. I know this sounds wierd, but I was pretty shocked by just how great the staff is. The front desk is extremely helpful, but also all the other staff where very helpful and kind. The lady who cleaned the room was very accommodating of our daughter's nap schedule, and asked us what time would be best for us. The people who staff and oversee the breakfast buffet where also very helpful and proactive. You can really tell this hotel has a culture of customer service.
The location is convenient but rooms are not very clean. Free breakfast in the morning with good variety but they are mostly cheap packaged or frozen stuffs. It's not worth the price.
PROS:
Great location.
Refrigerator and microwave in room w/o requesting it
Friendly staff
Valet parking (24hr) not free but consistent with prices at other hotels
Indoor pool/hot tub
Free breakfast (oatmeal, eggs, (make your own waffles, donuts, muffins etc).
CONS:
Rm 617 - tub would not drain (the staff gave me another room)
Rm 314 - there was no lock on the bathroom door (I didn't bother calling about it, the door was able to close)
No one came to clean the room while we were out. I left a tip before I left and towels on the bathroom floor to be taken but everything was still there when I got back. The staff brought new towels up when I called.
The home fries at breakfast were waaaay too salty.
It was a decent hotel. I would stay again because the staff helped me if I had a problem.
Good hotel since it is a chain so the experience should be standard. Free breakfast in the morning until 10am. Rooms have a microwave, and fridge. The shampoos and soaps in the shower are Neutrogena. Over all a pleasant experience. Standard kinda hotel vs the luxury ones
We have received absolutely excellent service from the staff here! The hotel is nice, nothing too exciting, but very nice lobby and bar. The rooms are about what you would expect for a mid level hotel. What sets this hotel apart is the staff. I know this sounds wierd, but I was pretty shocked by just how great the staff is. The front desk is extremely helpful, but also all the other staff where very helpful and kind. The lady who cleaned the room was very accommodating of our daughter's nap schedule, and asked us what time would be best for us. The people who staff and oversee the breakfast buffet where also very helpful and proactive. You can really tell this hotel has a culture of customer service.
Great hotel. Early check-in was no problem, staff is friendly, and the room was clean. Closet space is a little small.
If all industries were staffed this hospitably, the world would be free of hatred, crime and mistrust! Breakfast, facility, location, and people (best of all) were above and beyond! Will never forget our model-gorgeous front desk star who came from behind her desk to flag a cab for us at rush hour! I should have filmed you, but I take with me your dedication back to my teaching job! God bless and many thanks! Love to Cruz and the chefs!
A reasonable hotel. Rooms are average. There is no fan in the bathroom to exhaust steam from the shower which mages the entire room feel muggy and smell like a shower. Need are firm but comfortable. Elevators are slow. Morning breakfast was much better than expected. Overall a good stay. Would stay again.
Clean and comfortable. The rooms are spacious and well equipped (microwave, fridge, coffee maker). Outstanding water pressure in the shower. Free breakfast was slightly disappointing - the food selection was a bit limited.
The hotel was is a very good location in DC. Very close to the Verizon Center, Museums and the Capital. All walking distance. It offer valet parking which was great for me not knowing the area. The staff was very friendly and check in was quick. The only thing I wasn't happy with was the food at the bar/restaurant. The wait was long and the food wasn't good. The free breakfast from the hotel was great. I'll definitely stay there again.