We frequently stay at Hampton Inn when we travel. This one was particularly good. It was very clean. The breakfast was excellent. The staff was very friendly and helpful.
Amazing staff at this hotel. Very courteous and friendly. Rooms were clean. The area around the hotel is quiet and beautiful. Over all a very good experience. Would definitely recommend.
DO NOT STAY AT THIS HOTEL UNLESS YOU ARE PREPARED TO HAVE YOUR VEHICLE BROKEN INTO. My husband , myself and our two teenage boys stayed at this hotel the night before our 2 week trip to Aruba and had ALL of our luggage, my Macbook Pro work computer, brief case, house keys, everything from my glove box and middle consoleThese criminals stole absolutely EVERYTHING from our car.. while parked right in front of this hotel! THEY DO NOT HAVE CAMERAS OR SECURITY. When we realized what happened, I ran inside the hotel and explained to the man at the front desk what had happened and he acted like he couldn't care less. I asked if I could use the phone to call the police or if he could, and he said, No. He was very rude and never even offered an apology or expressed any empathy at all. We decided to still go on our vacation. Thank God my husband thought of taking a small back pack to our room, with our passports in it. When we got back from Aruba we filed a police report and were told that this hotel doesn't have cameras or security. We were also told that there are a lot of transients that are found looking in vehicles with flashlights in the evenings. I'm not the type to post negative reviews, ever.but just wanted to post this, to keep someone else from having a horrible experience. This was very traumatic for our whole family and we had some very sentimental jewelry and expensive clothing clothing stolen from us. I've never felt so violated! I will never, ever stay at this hotel again!
Can't say enough good. 2 small flaws were so overcome by the extremely great customer service at EVERY turn. Each day got better. It was quite unbelievable and such a pleasant surprise. Actually really decent location..
I had a fabulous experience at this hotel. I arrived the airport around 9:45pm. The shuttle arrived within 10-15 minutes, and when I walked in the door, the lady at the front desk (Tony) had already checked me in and had my room keys ready. The room was clean, the fitness room was well stocked, and the breakfast was great. Terrence drove the shuttle to the airport the next morning so that I could get my rental car. He was extremely friendly, and we had a great conversation on the way to the airport! I highly recommend this hotel!
When I arrived, the hotel was clean and quiet. Just what I needed after a long drive into the evening from Las Vegas. Chris Johnson handled my reservation with a welcomed smile.
The breakfast was standard for this hotel chain. The kitchen and dining area was clean and welcoming. And, there was Chris again, smiling. He mentioned he had come in the evening before because someone had called out. And, he was back again the next day serving the guests with a welcoming smile.
I was grateful and appreciative of the positive experience.
Keep up the good job!
Staff very friendly somewhat helpful. Room needed attention in the shower. Some mold behind caulk and drywall repair looked incomplete. To go sacks for early departers.
Easy check in. Friendly staff. Good bed and shower. Lighting good. Great breakfast with lots of variety. Like it here a lot.
Very nice total, staff was extremely friendly and helpful with all questions. The breakfast was very nice and had a wide range of options. The room was nice and clean, with a comfortable mattress. The pillows were the one minor thing I wish had been more firm. Overall, highly recommended!
It's very close to Sky Harbor with shuttle service to the airport. Extended parking available at a small cost. Needs a spa and a restaurant & bar to make it 5-star.
Rooms and breakfast area are spacious, and staff is nice and accommodating. Ample parking available. WiFi is a bit slow.
We arrived in Phoenix a day early to give us time to relax before meeting up with another couple for the week. The hotel was nice and close to the airport, but far enough away not to hear the noise. I used the pre-check in on the app on my phone, it worked great. I walked up to the counter..
This was a fairly typical airport hotel. The room was clean and had the expected amenities but the facility did show signs of wear and tear. The major negative were air conditioning units that were extremely loud when on, typically waking everyone in the family up several times during the night. Not ideal for tired travelers. Try out the A/C before you settle in.
Not a great Hampton, elevator was scary, trash can had garbage in it, tub was broken down the middle, dead bug on the wall, breakfast wasn't great (though to be fair they were busy for breakfast). If your looking for a Hilton property by Sky harbour, try one of the others, this was very disappointing. One plus was the day staff was nice, night staff left something to be desired but wasn't bad.
Could not have been more pleased with our 3 day stay at this Hampton Inn. Great service, shuttle from airport and assistance. Breakfast was A++, attractive & comfortable dining area and great coffee. Very clean property. Thanks for playing a big part in a GREAT trip to Phoenix!