Convenient location. Rooms were clean and in good shape. Breakfast was good as always.
Location was convenient to shopping, interstates, and the Biltmore Estate. Very easy to navigate to and from the hotel. Pleasant room with standard amenities, breakfast was really tasty. I really enjoyed sitting around the indoor fireplace during breakfast and appreciated the outdoor fire pit. Halls were quiet, no noisy neighbors or loud noises through the walls/ceiling despite having a sold out building. Very comfy bed; fell asleep as soon as I hit the sheets and stayed asleep. Front desk staff was a little rude, but nothing too terrible. Overall very pleasant, would recommend to friends and would stay here again.
This was a wonderful hotel to stay at when visiting the Biltmore. It's rather easy to access, good location for our intentions, and just an overall pleasant experience. We were lucky enough to see snow when we were hear, and it was certainly a beauty.
Very nice hotel, wonderful customer service, clean and comfortable rooms, and good complementary breakfast!
Very Disappointed. Booked this hotel with an upgraded room as a treat for my honey and me. We were given a first floor room facing the valley. The room was very nice, but the window is 3/4 covered with a bush so you can't see anything but the bush and sky. Way too much money to spend to have a view of a bush.
Excellent staff, wonderful breakfast, clean and quiet room, excellent housekeepers. It was a perfect stay. No problems at all. Courteous staff, very friendly, and a perfect location. I wouldn't stay anywhere else next time I visit Asheville.
The service was great, the room was clean and ready for guests and the staff was really friendly and on point with everything. Love the indoor swimming pool and the outdoor patio. Overall it was great, the only complaint I have is the view from my room. Did not care for looking at the back of an Ethan Allen's. Despite that though I really enjoyed my stay, and stay there again on my next trip.
Great hotel with an excellent staff!
** Large Free Breakfast
** Pool,hot tub and Large outdoor gas fireplace/pit area are well thought out and recently tastefully updated.
** The pool ,hot tub and fire area all close automatically at 10 pm :( THE DOORS JUST LOCK AND KEY CARDS ARE USELESS !!!!!!!!
10 PM IS WAY TO EARLY TO CLOSE THESE AREAS!!!!!
A sign( This door has no re entry after 10pm) on the outdoor firepit area would be helpful so many guests did not get locked out fenced in with no means of escape. If you don't have your cell phone you are stuck there until someone comes around and checks. Having said all that after 10 p.m. the door is locked the fire continues to burn for another 30 minutes with no one being able to access the area what a waste .leave it open let everyone enjoy it for a longer period of time.
Nice hotel with indoor pool and hot tub. Outdoor fire pit was a nice touch. Pool was not heated as far as I could tell. A/C was loud. I am SO glad we didn't get stuck in a room by the pool, heard people talking in the lobby that they could smell the chlorine and that they had no privacy.
Beds were comfy. Clean room.
The staff was amazing and exceptionally helpful. We couldn't have asked for friendly staff and assistance. Our room was great and clean and the breakfast in the morning was really good! The location of the hotel is perfect for the area, all uber rides we took to the breweries were right around $10. We will 100% stay here again!!
Hotel is nice and clean, nothing fancy. Tv didn't work great and the cleaning crew half cleaned our room. People were very friendly and courteous.
Room were clean and adequate. The only problem was the rooms window was facing the pool do there was absolutely no privacy and I had to keep the curtains closed the whole time. :(
Absolutely love this hotel. Clean, neat, friendly staff, amenities galore. Breakfast in the morning was delicious. Thankful for the healthy choices. Indoor pool and jacuzzi looked lovely, outdoor firepit looked devine. I was sorry I wasn't able to use them this time. This will be my go-to hotel when in Asheville for sure. Highly recommend.