About
Location :
Added by Jopie, at 25 February 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
Add missing information
14 Reviews
-
18 December 2017
The room was AOK. It was on the complete opposite side of the elevator, so you had to go through dark catacombs to get it it, but it was worth the trek. It was quiet, and the heater worked. The view out the window was just another building 2 ft away, so that sucks, but it was good for sleeping, I couldn't hear the street, and the water was hot.
Negatives:
No view out the window
I sent email to the front desk the day before checking to ask where I could park (couldn't remember the garage name), and it was not answered.
I called the day of checkin to ask same question, put on hold, and hung up after 20 minutes on hold.
Finally got the info, and went to the garage to park, but they were full. Had to park another block away for an extra $25. Hotel wasn't interested.
How to fix problems:
Answer your email same day
Answer your calls and talk to the people
Have guaranteed parking at your garage, not just best effort.
Care about customer problems with parking, and offer cover the delta.
This is based on my most recent visit which was on a Thursday night in December 2017.response / report this review -
02 November 2017
Great, great location. Room size is just enough. Great staff. Best kept secret is the great rooftop!
response / report this review -
29 October 2017
The Gem is now and forever the hotel I will stay at in New York City. It has charm from the moment you step in and provides exactly what a hotel should - friendly service and a room to leave your stuff in without worry. I would like to specifically praise April at the front desk whose warmth and service made me feel like I was the first guest she’d ever had. She is an asset to the hotel! I also enjoyed the time I spent with Marquis and Sabrina at the lobby bar. If youre looking for good conversation and a knowledgable outlook of the city either one of them is the way to go. The location is ideal as it is near many places to eat and explore and not far from subway stations. Thank you Gem for making my NY experience fabulous!
response / report this review -
29 October 2017
The staff are amazingly friendly and helpful. April, Sabrina, and Marquise are some of the most friendly and enjoyable people I've met. The rooms are a bit small, but they're comfortable and clean, and really nice for the price. And the location is very convenient for getting around the city. I plan on making this my go to hotel in New York City.
response / report this review -
05 September 2017
I was only here briefly, but it was nice. The room I had was small; reminiscent of NY studio apartment, but it was clean and comfy.
The hotel could have chosen better beds, but I've slept on worse unfortunately.response / report this review -
08 August 2017
The hotel is well situated with strong proximity to the Penn Station.
The atmosphere is nice, the staff welcoming and really helpful. The hotel also has a bar to have a drink or a coffee and features a terrace with an impressive view on the Empire State Building.
Caveat to a good experience: the rooms are very small (barely the space to open a big suitcase) and the ventilation is extremely noisy when on (you won't be able to sleep with it).response / report this review -
27 July 2017
Very quiet hotel, pleasant staff but whoever designed these little rooms should not be. Not the best use of space. No drawers or hooks of any kind so nothing comes out of your suitcase. One very small shelf in the bathroom good for a toothbrush and toothpaste only. Beds okay. Decent enough price for NYC.
response / report this review -
06 July 2017
Stay here!
If you love boutique hotels, wonderful staff, cleanliness, and a decent neighborhood make your reservations now!
Oh and BOGO drinks during happy hour!
Seriously though, this place was great for the two nights we were there. We explored the city all day and night and had a comfy bed to return to when we got exhausted. The bathroom was very clean. I liked the filled shampoo and shower gel dispensers on the wall.
I could go on and on about this place but I've done that on 3 or 4 other site reviews already. Just take my word for it- it's truly a GEM (pun intended)!response / report this review -
10 June 2017
This hotel is a nice change of pace from run off the mill corporate hotels. The lobby is small but lovely and inviting, featuring a 4 seat coffee stand/bar and couches. Staff was friendly. And efficient. The rooms feature minimalist design. While the room was clean and comfortable, it was very basic. Would stay here again to be in the heart of Chelsea at a decent price.
response / report this review -
03 May 2017
Stayed at the Gem Hotel one night for work. It has a great location and very reasonable prices. The front desk staff was friendly and welcoming. My room was small and had no frills but it was clean and comfortable. It's an affordable NYC hotel so I wasn't expecting more. The lighting in the bedroom at night leaves something to be desired (bedside lights mounted to the headboard and feel more like flashlights than lamps) and one of my windows didn't work. Otherwise, the room suited my needs just fine. I'd definitely consider the Gem if I were back in the area.
response / report this review -
24 April 2017
Stopped by for drinks and event at the bar. The lobby/bar is much too small for any event/gathering of more than 30 people but perfect hideaway for drinks away from crowds. Staff was sweet and attentive, and recommend stopping by if you want a drink away from crowds
response / report this review -
20 April 2017
My wife and me stay there for 4 nights,
The room size is a little bit small but very clean and comfortable the staff was extremely welcoming and friendly!!
The staff really make the hotel somewhere worth staying
Thanks Jasmine, it was very delightful to meet you every morningresponse / report this review -
19 April 2017
Compact hotel that i visit for business. Simple rooms but they have everything i need and are kept clean and tidy.
response / report this review -
04 March 2017
so this place has three stars for the fact that the neighbourhood and the first impression is goodBUT THE rooms and floors are a bit worn the rooms are not really that clean upon closer inspection they clean and wipe up but there are spots and even found a condom left over from the previous..unless they leave those as a welcoming gift..?! so while i like it unlikely i would stay again or recommend
response / report this review
