I frequent Embassy Suites but I was not impressed with this location. The construction left the place with 1 working elevator during my visit. On a positive note, the staff was very polite.
Have been here 4 times in the past year and a half and this hotel is still under construction. And the construction just gets more intense. This visit the whole main floor was nearly blocked off, only one elevator was running until the last day we were there, and pool had been neglected. Had to also go outside and around the hotel to get to pool because of construction. I'm guessing that's why it was neglected.
Only good part of hotel is breakfast and the bartender. Going to double tree next visit
Room wasn't ready at 1730 check in. Waited an additional half hour to get the room. Room itself was clean and the living room cieling fan was quiet and effective. Sleeping room, however, did not have a fan and the room was very warm throughout the night even after placing the air on 68. Very uncomfortable for the kids and wife. Lobby area is undergoing renovations of the bathrooms. Closed off a lot of the initial walkway upon entering, making it uncomfortable to get by or waiting to speak with the front desk. Carpeting in the hallways is dated and clashes with the beautiful tile in the front entrance. Perhaps this is another renovation step later? Interior glass elevators overlooking inside atrium of embassy suites is a design staple that is always enjoyable. But the elevators need a major overhaul. Floor buttons inside and call buttons outside seemed flimsy, with the surrounding paneling easy to move when pressing. Floors in the elevators were just bad and looked like they were missing a layer. Parking is $16. They offer free parking for veterans but I still received a $16 parking fee even though I checked in while in uniform and after showing my ID. Did not notice the charge until traveling back home. I'll need to call, and that is time out of my day. I like normally enjoy staying at embassy suites but I would recommend waiting until renovations are complete for this one.
Close to the airport. Rooms are really nice but the rest of the hotel is a little old. They are making some updates so will be nice in a few months. Breakfast was really good, cooks are awesome. Pool is outside so in the winter not great for people from Florida, but there is a hot tub. Bar and restaurant are adequate.
it appears to be under construction. Very disappointing for the price. Old. The elevator is quite rickety. and the hotel just doesn't have the luster that you would expect from an embassy suite. I checked out the lobbies of other hotels in the surrounding areas Much better at the same price. I booked online. I recommend you see the property before booking. The caveat is the rooms appear to be renovated and are quite nice.
This was a very good place to stay. All the staff was very nice and helpful with the exception of one person. We addressed the issue with management and we're satisfied with the results. Have stayed here in the past and will definitely be returning.
The best part is the breakfast--wonderful made-to-order omelets. The room was comfortable and clean but feeling a bit warn. The desk staff was quite helpful, especially when I needed an extension cord.
We stayed here in 2016 during a hurricane. Room was large with 2 separated rooms. 2 queen beds, non smoking, coffee machine, microwave, small fridge. During hurricanes they have limited staffing, so complementary breakfast, room service, and restaurant access is stopped. It was clean, comfy and quite. Even the sounds of the winds were muffled. I would definitely stay there again. Handicapped access in parking lot, elevator, and rooms if requested.
It's a very nice and furnished hotel from the inside, and outside, and has a pool for kids as well. The rooms (the one I stayed in) are very nice, and have to rooms with a door to separate them. They also have a nice little place to eat at the bottom of the hotel where you just have to sit down and they will help you immediately. All in all I'd give it a 4 out of 5 star rating.
Outstanding free breakfast in the morning. Staff was extremely friendly and accommodating. Even the shuttle driver was promoting the hotel. Rooms were spacious especially for families. Hotel is very family friendly only additions could be a kids movie somewhere near the lobby as parents enjoy happy hour.
Slow check-in, took about 10 minutes to be helped. Toilet kept running after flushing. ..it was service within 15 minutes (good). There is a charge for Internet if you book through a third partyquite annoying. Snacks at happy hour are lacking. The room is as comfortable as any other hotel. I won't be back.
We stayed one night with our three young children in a two bed suite (with an additional bed in the sleeper sofa) on the second floor. The rooms were impressive, with granite countertops throughout and soft beds. We ordered a pizza in the evening and it was superb. We greatly enjoyed the morning breakfast, particularly the omelets and the "breakfast potatoes". The coffee was also fantastic, but the orange juice left something to be desired by us Florida natives. The pool was quite nice. Our young kids particularly enjoyed the roomy stairs and the shallow end measuring a depth of only 3 feet (0.9 meters). Towel service is proveded and there is plenty of seating including several lounge chairs shaded by trees and tables with umbrellas. For the "cons" category: the fire alarm in our room made a crackling noise the entire visit which was a serious issue for my wife and I sleeping on the pull out sofa. There also was not an ice machine on our floor, and the ice machine was out of order on the floor above. Tips: If you find yourself near the ice/vending machines, a convenient service elevator can be found down the hallway in the back of the room. However, know that it will take you into awkwardly into the heart of the kitchen if you take it to the first floor! There's a mandatory 22%+$2 gratuity for room service. Save yourself a buck or twelve and instead walk down to the bar and order your food. There are a bunch of "pool noodles" in the large plastic chest in the pool area for the kids to play with.
Location is good. Enjoyed the managers reception and breakfast. (breakfast was really busy on weekends at 730 to 830). Room sound proofing is a major issue. You can hear conversations from the next room, and door slamming at all hours. We also found it difficult to get a luggage cart both on check in and out. People take them to their rooms and never bring them back. Staff are friendly and helpfull.
Got in very early on a red eye flight. If course our room was not yet ready, but the staff was accommodating and let us hang out in the atrium and even let us have breakfast that morning. As soon as our room was ready, they texted me and we were able to nap that day and still be able to enjoy the day. Breakfast is always fantastic at embassy suites! Room was comfortable. Convenient location.
Shuttle to the airport was on time and the drivers were very pleasant. Loved the room very large and clean. Close to local restaurants and the movies. The view from the room. Overlooking the courtyard was beautiful