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Added by Jopie, at 04 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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20 December 2017
I stayed here one night and the room was completely acceptable for Chicago. Plenty of resources if you are a professional who needs to work. Since i was in town for pleasure, not business, I was in the room to sleep and shower -that's it. They offer free water and a bottling service to all guests. The only quirk to the place is there are only online reservations. I tried to walk in and book a room and was told to book online. So I stood in the lobby, five feet from the check-in counter and booked a room. Then had to wait five minutes for their computers to get the reservation, at which time I could check-in. Seemed silly, but if you don't have a smart-phone you would be out of luck.
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04 December 2017
The room was lovely, clean and modern. It's a charming hotel in a fantastic location at an affordable price. My only issue is with the staff. They aren't very friendly.
My first encounter with this was on the phone before check-in, where I had questions about the valet. Our first pass by the hotel had no parking, and I saw no one out front for valet service. (It's on a one-way street in downtown Chicago; there's no time to linger.) After calling the hotel and navigating through a lengthy automated voice message system, the woman who answered the phone was rather short: there were spots out front available now for car drop-off, and they do offer valet service (as they should, with the $50+ parking fee per night).
The following day, the back of our valet ticket said to dial 0 for the front desk [to relay the message to valet to pick up our vehicle.] We provided the male, front desk worker with both our room number and our valet ticket number. It was going to take about 20 minutes for the valet to retrieve our car, which we had known about ahead of time, and were more than alright with. We waited more than 40 minutes before I approached the valet, who stated that he had never received the message from the front desk. It was then that the valet worker promptly went to retrieve our vehicle. (This means it took about an hour to get our car from the valet!)
From here, I approached the front desk and said I had a complaint. The woman, the other worker, standing next to Bob literally, audibly said "uh oh." I was stunned by this display of unprofessionalism. To Bob's (the manager, I assume) credit, however, he did fix the valet issue and refunded us the amount of parking/valet service for the night. I was very pleased.
As we waited in the lobby, we heard the front desk receiving the same complaint from another couple. I would have rated this hotel higher, especially because our issues were so quickly and rightfully addressed, but just as we left, we watched Bob go out and scold his valet staff. Our valet had been very apologetic for the mix up from the start - and incredibly kind throughout our whole stay. It was not their fault that they did not receive the necessary information to do their job from the front desk. I was disappointed that Bob chose to talk to the valet in such a manner rather than his workers at the front desk.
I would also like to mention that when we approached the front desk to check out, one of the workers (a man with glasses, beard, and longer hair - and also the one we assume who did not pass along our information to the valet) rudely stated that he'd be with us in a minute. (He never got to us. The female standing in front of the counter organizing luggage swooped back to assist us.) We were patiently standing back away from the counter waiting to be called. There was no need for that.
Overall, I would choose to stay here again, as it really is a charming venue, but I would leave any expectations of hospitality behind.response / report this review -
04 December 2017
Good location for access to transportation, but far enough from the train to not suffer from the noise. Room was small but well furnished and very usable. Friendly and accommodating staff. We were able to store our bags for free all day before checking in.
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25 November 2017
Nice hotel overall. Rooms were wonderful, if small and could use a fridge and/or microwave. Guest bathroom left room to be desired. Small, outdated. Felt cheap; very similar to a carnival cruise bathroom. Underpowered toilet. All in all, would probably stay again if it was the best price, but the bathroom issues were worth at least 1 star being removed
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13 October 2017
Mostly good. Room was pretty small but wasn't too cramped. We had to wait over 10 minutes for them to get us another pillow. When I asked for ear plugs at night they said they would send some up but when the guy came he only had a "sleep kit" which had a face mask, some tea, and a smelly oil, no ear plugs. Otherwise service was very good everyone was nice and professional.
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25 September 2017
Location is really great, close to everything you'll need. You can easily take the subway, rent a bike or even go walking to whatever place you want to visit. Our room was clean, the size was acceptable and there was a pretty complete kitchen in there. The Wi-Fi was not good though, there was no safe box in the room, the hotel does not offer breakfast and the lady who told us this was not kind. Fortunately, you’ll find a Corner Bakery pretty close to the hotel, which offers great stuff for your breakfast for a pretty decent price. Despite the mentioned lady, the hotel staff are friendly and the hotel is good.
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12 September 2017
My room was nicely furnished with a large tv, work desk and walk in shower. There is a nice restaurant and bar in the lobby as well as a fitness center. There are complementary refillable water bottles on each floor with chilled filtered water. This is a great location for business travellers.
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12 September 2017
The rooms are small, the heaters don't work and parking is ridiculously expensive ($53/day valet -- better to self-park nearby on Federal St.), but I still somehow enjoyed my stay. The employees there are very courteous, my bed was huge, and the hotel is relatively well-located (a little far from Wrigley but not that far from Soldier Field). Plus I got a stellar deal at $100/nt. At that price, I highly recommend it.
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12 July 2017
The staff was very friendly and very helpful. Check in was super fast. Room was a little outdated, but very clean. Bathroom was very clean as well. Bed was comfy, room was a good size. Would definitely recommend this place to stay. A quick walk to different shops and restaurants. Will for sure be staying here again.
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17 May 2017
The rooms are not very large but they are very clean and nicely decorated. The service was fast and respectful. Since I didn't really care too much about the size of the room it was the perfect place to stay since it was also very affordable and in a great location in downtown Chicago.
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06 May 2017
I've stayed here several times. It's nice enough and reasonably priced to keep coming back, but the amenities are relatively sparse. The rooms are fairly small, but the whole place is very conveniently located.
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04 May 2017
Had a great stay here. Automated check in and check out. Everything was clean and ready for us. Quiet stay. Room was really nice and cozy. Had no problems or issues at all. Would stay here again.
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27 March 2017
The room was perfect for our one night stay. It was the right size for 2 people and conveniently located in the city. We were able to check-in and out very quickly.
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11 March 2017
The location is absolutely amazing if your intent is to visit the museums, as mine was! The art museum is right at the end of the street, and the field museum and aquarium are an enjoyable 20 minute walk away. The room we stayed in was a good size, though limited on space. But the bed was quite large and very clean and comfortable! The customer service by the staff was excellent. I would definitely stay there again and recommend it to others!
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