Room was great. Hotel was renovating so it was a bit hectic. Would stay again
We stayed there right after they put in new mattresses was the best nights sleep we ever had in a motel
If you are looking for a reasonably priced hotel for one night and simply need a bed then this is a decent option. It is also close to the airport and offers a free shuttle. But don't forget to ask about it otherwise you won't know where to get on. Bathrooms were also sub-par, especially the showers. Wi-fi speed was terrible (unsure if it was dial-up or not).
This hotel is gross! The first room smelled so bag we asked to move. The next one wasn’t really better. Heard a couple in the room next to us at 3 am doing THINGS very loudly. Only good thing was the shuttle. We got to and from the airport rather quickly.
Good service, nice free breakfast and efficient shuttle service to the airport. Rooms were clean and well designed.
Is obvious management doesn't place customer service 1st. Burnt out light in room (a fundamental of housekeeping duties- confirm working status of items in the room.) Very dirty bathroom in the lower level near the workout room. This is early A.M. Dirty tables at breakfast. Ate in the restaurant at the hotel last night. Only one server. Was very competent, but overwhelmed and overall service suffered. Was also informed when calling to reserve, we would get a 10% discount. Upon checking in, was told that was a mistake. Being this hotel serves the general airport area (Ohare), most guests, I assume, aren't return travelers. This situation can lend towards a sense of not putting customers first. There are always plenty of new guests to be had. If you're looking for a close to the airport lodging, with shuttle service, and a reasonable rate, this is your place. Just keep your expectations low.
This was my first time staying at this hotel and I was pleasantly surprised. The hotel was very convenient to get to from the airport. The staff was very friendly and the hotel was clean. Would definitely go back!
Decent hotel and cheap. Not too much around it as a lot of places are off the highway and not easily accessible from the hotel. Decent looking bar/restaurant off the main lobby
Disgusting. Bathroom had hair on floor & in tub. There was dirt on carpet. My son & i wore our socks entire time in room so we wouldn't get gross feet. I didn't know what was in that carpet. TV remote & phone broken. Air conditioning blowing cold air but no temp control as it was broken. Room smelled like cigarette smoke even though it's "non-smoking hotel." Breakfast room had food/crumbs on floor. Tables not getting wiped up. Couldn't call the front desk so had to walk to front desk to complain. Clerk was apologetic but only offered replacement of TV remote. Said no other room to move to & no credit. Said no quick resolve to maid or maintenance service & by this point it was almost 10 pm & i was tired. Went back to room &slept minimally due to having the "creepy-crawly" feeling of what else might be unclean.
One night stay was not bad and nothing happened to my vehicle as it sat in their lot while we were on vacation!
Rooms are fairly clean and breakfast is good. Guest service is horrible. After waiting for a crib for my 1 year old for over 45 minutes, I was finally asked to come and pick it up by myself but even when I went to the front desk to pick it up I was left waiting for about five minutes while the guy was on the phone and I don't even know if that was business-related. Then he throws the crib in front of me and asked me to take it back to the room at 12:30 at night. The following morning being busy and ready to go to work-related meeting the iron did not work and we had to wait for another 45 minutes for somebody to come and give us a new one. This is horrible.
I rarely rate things poorly, but this one was bad. My room was hardly cleaned when I arrived. By hardly, I mean there was a bar of used soap in the shower. The hotel seemed half empty and dirty. Cracks in walls, everything outdated, and smelled musty like there was a pool in the building (of which there wasn't). No cable television to speak of, reception was horrendous for both TV and WiFi. Glad I was there only 1 night
Loved the shuttle. It was a big dollar saver when using the Blue Line L line. And easy from O'Hare. Nice room with modern amenities like flat screen and USB adapters.
Average rooms and average hotel, friends and helpful staff. Rooms are average. Breakfast is basic. The airport transfer needs to relay the airlines and not the terminal numbers. Some people got off the wrong terminal because they didn't hear. Parking can be tough, we arrived in the evening and there was no parking.