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Added by Jopie, at 25 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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17 Reviews
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12 April 2018
Family friendly all inclusive restore with direct access to beaches. Multiple pools with a large kids park with water slides and splash area. Kids center with playground and slides on site as well. Staff was friendly and helpful. The buffet is mediocre and the specialty restaurants require reservations that are limited and prebooked well before your arrival. The room has a we'll stocked refrigerator however no access to microwave. Bring snacks. We looked into many places to travel with toddler and this was by far the most family friendly.
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05 April 2018
We spent most of a day there on a day pass. First thing that was in question was the day pass price. On trip advisor, there were recent posts of 40.00/adult, but we were charged 50.00/adult. This made me suspicious right away. The day pass price is not posted anywhere nor is on their website. The resort is clean and the restaurant is decent. The servers in the restaurant were hard working so that was nice. I give 3.5 stars, I've been to El cid in Mazatlan which was cheaper and better value in my opinion.
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21 March 2018
Great beach and awesome staff. Very comfortable and family friendly. Lots of events at the pool each day and on the beach. Location on Cozumel is great. Definitely would come back here.
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12 March 2018
We stayed 4 nights/5 days. The staff were very courteous and professional. The rooms were clean but the shower temps were a bit unreliable. The food was low grade cafeteria in flavor except for the Italian restaurant which was very good. Getting a reservation (required) for one of the 3 specialty restaurants was nearly impossible. Recommend getting a premium level room for access to the Santa Rosa Lounge which is self serve food and drinks along with an exclusive pool and beach area. Plus your room will be closer to the beach and away from the rather noisy entertainment areas. The onsite Disco was underwhelming but still tons of fun if you know how to have it. Best beach on the island as far as all the resorts go. No other facility on Cozumel has a beach like this one. Take it from a beach guy, this is where you want to stay if your main priority is quality soft sandy beach with minimal rocks. I would definitely stay here again.
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28 February 2018
The staff inside the resort (cleaning, activities, food) were wonderful. Front desk staff not very helpful. Food was decent. The only real bothering thing was the wait and bar staffs expectations on tips all the time. So for all inclusive? I would say bring lots of $1.00us bills.
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10 December 2017
I had a bad experience both with hotel and staff. I got this hotel for the kids club which wasn't ready they were working on construction and promise to finish the next day we arrived which was a lie. I left within a week and it was still not finish it was a total disappointment, my kids didn't enjoy it because the bigger pools were too big for them. One of the staff members Sergio offer us a tour a private tour to some of the local beaches for $260 when we arrived it was not even a private tour and we didn't even fit on the boat which is already full. He lied to us just to get paid. We asked for our money back and he insisted he would bring it back at 6 p.m because it was in his locker at the other hotel 😒 I didnt understand why would it be there. Totally bad experience. Very dissapointed.
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03 December 2017
The service was amazing. If your sitting on the beach they have waiters walking through getting you your drinks so you don't have to get up. Also the shows were great and entertaining. I would have gave them 5 star but the food was not the best. It was a buffet setting and each night was a themed night. They had Italian, Mexican, Western. They also have 2 specialty restaurantstores that you can make reservations for and we could only go twice since we were staying 6 days since it is based off how many days your staying. American waiters could learn from the waiters at this resort. They were always there refilling drinks and clearing off tables. The resort was very clean and well kept. The beach was also well kept. Also I would recommend to go downtown and do some shopping.
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01 December 2017
We did the ultimate dive experience and found it was wonderful. We loved the Mexican restaurant which has the nicest View and is open air. But the Japanese restaurant was also very good. Great value for your money -the diving is wonderful. The resort it's very clean and everyone is very helpful.
The only downside was the internet. Don't mind paying but should be able to place 3 devices on one account, 2 computer one cell at leastresponse / report this review -
10 October 2017
This is a very nice place to stay with two pools and a nice beachfront. Additionally, the multiple hut layout is very cool. Also, the main building/lobby is very modern and clean. However, the problem here is the staff does not seem to clean the rooms or the silverware well; I got an E. coli infection from what my best guess is unclean silverware. If you're in the majority of visitors that do not get an infection, then this place will definitely be a 5-star visit. However, the sanitary situation here is not ideal, and unfortunately I got an unlucky illness.
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04 September 2017
It's a very nice family oriented hotel. The rooms are simple but have everything we needed. Although they did smell musty and the pillows could have been cleaner. We enjoyed the food very much. One thing we didn't like is that the kids club was closed and we could have used it, since it was raining most of our stay.
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21 August 2017
Been there so many times that it is a little bit hard to rate it again. If you dive, this is the perfect resort for you. Very dive friendly because the dive operation is built in. They have their own marina with lockers, showers a rinse tank and many more. Food is good but not as before. Staff are very professional, the concierge team needs to improve some costumer skills. The resort is in amazing location, rooms are very cozy and clean, landscape is georgous and beatifully cared.
Con: they sell day passes to people.response / report this review -
14 June 2017
Rooms are full of ants, bugs and roaches, when I complained about the insects in the room and that my suitcases were covered in ants I received a complimentary bottle of wine and a can of Raid. After 3 days I was finally moved to a different room that was better but not much. Customer service does not exist in this place, only 1 place for lunch and breakfast and dinner without reservation for the entire resort so they get very crowded and they are not air conditioned, hotel advertising shows cabanas on the beach, in reality there are none, no umbrellas on the beach at all, not nearly enough umbrellas by the pool, so there's very limited places to hide from the sun. The drain in the picture had to be cleaned by me after few days in the new room, and that's not my hair.
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16 April 2017
Never going back. Terrible food. Rude employees. Dirty pools. The whole resort just looks run down. Employees constantly trying to scam you for the most money! Awful stay. Would much rather went to Cuba for half the price and had a way better stay. Money wasted!
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12 April 2017
This small and quiet resort is perfect for families. Beach is accessible and drinks were never empty. The food was ok. Also, you can only make 2 reservations to 3 restaurants if you stay 5 to 7 days. The room was small but service was good. There is a nice dive shop at the resort for scuba divers. Our bathroom had a sewer smell which is annoying. The kids pool with slides were a big hit. Overall, if you like a small family resort, then you'll like Allegro.
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28 March 2017
The resort is beautiful, they have like seven different pools, activities for all ages. The rooms are very nice and the hammock on the porch is very nice as well. The staff is very friendly and helpful no matter what you need! Love it here!
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12 March 2017
Just a fantastic week away. Gorgeous natural grounds, kept perfectly manicured, lovely beach with lots of shade, three pools, never a fight for beach or pool chairs, clean and well maintained everywhere. Upgrade to First Club or higher for the best rooms, but basic rooms are still very nice. I am not 'a drinker' - but I really appreciated that the bars had 'proper' drinks. I was able to get blender drinks with real fruit, not the nasty synthetic mixes that haunt lower end resorts.
Food was a bit on the basic side, but we always found several things we were happy to enjoy for dinner. They always had fresh fish and several other meat options. People are SO friendly and smiles and hugs abound. We would return in a second.response / report this review -
01 February 2017
We had a fantastic stay. Resort is beautiful, clean and new. Staff is amazing. Special thanks to Mirna for making my proposal and wedding day go without a hitch. She went above and beyond to make sure everything was perfect.
Another special thank you to Sergio in the dining room, fantastic service and always a special surprise every day.
There was Monica and many others who went out of their way to make sure everything was perfect.
I have to say, they made this the best vacation Lisa & I have ever had.
Thank you all again for the wonderful stay.response / report this review
