Eden Roc at Cap Cana
Cap Cana, Punta Cana, Provincia La Altagracia, Punta Cana 23000About
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Added by Jopie, at 23 January 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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06 May 2018
Great hotel have been there once in December 2015 for 7 days great service and great rooms one of the the best hotels in the world
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11 April 2018
This is the worst service I got in a luxury hotel in all my life and I just got 50. the toilet are broken, the fridge is broken, the Jacuzzi doesn't work, there is only 5min of hot water and after only cold. I complained but nothing was done. And the worst: I checked out and later on on the day they called me to say they just found an unpaid bill of 150$ ???? I left, how can I check ???? Just don't go there ! 1300$ a night with broken toilet. this is a luxury place managed like a motel.
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17 January 2018
After spending 4 nights in the paradise of Eden Rock at Cap Cana, we cannot wait to return! The hotel is exclusive and perfect for a romantic or family get away. Friendliest and well trained staff we have ever met in a Dominican Republic hotel. The beach and main pool are lovely. Our luxury villa with a private pool was beautifully maintained and the bathroom and outdoor shower amazing. Great food in a variety of restaurants. We loved our stay there and would highly recommend Eden Roc for other couples and families. Thank you Eden Roc at Cap Cana for this special experience! Best wishes from Russia!
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12 January 2018
There is no words to describe how bad this place is, the only good thing? The beach and the views. The staff is so bad and lacking of training that they can follow simple instructions so this hotel doesn't have the service necessary to be able to be called a "Luxury" resort.. Is just simple BAD.
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10 January 2018
Excellent property and truly fantastic service. Highly recommend. We prefer Raffles - Fairmont properties, depending on a destination, but Eden Roc Cap Cana is outstanding, even comparing with the best. Highly recommend.
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05 January 2018
Very disappointing. We too spent a fortune. Our room had beautiful views but had severely water damaged floors and a foul odor. There was so little to do - we were literally bored. There are no kayaks, no catamarans, no snorkeling gear at the beach. There are 5 boogie boards that are monopolized all day. That is all! If you are an active person this is not the place for you. We rented a private boat for snorkeling for $700. They literally took us off shore and threw bread in the water so we could see fish. The captain slept for a while then took us back to the marina. It’s a pretty island but that’s all it is. We golfed one day. The course is spectacular but has a $300+ greens fee per person plus cart rental fees etc. expect a $500 pp day on the course. Last year we did Banyan Tree Mayakoba- that place was special. Eden Roc - not special at all.
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18 December 2017
Disappointed, so disappointed, I waited for this vacations for 6 months, I spent so much money on it, I had expectations of having a great time and it was just a nightmare. Since the moment I placed a foot in this hotel until I left, it was just a freaking nightmare. The butlers, the managers, the workers, everyone here seems not wanting to work and swear I feel they just insult you in your back just because they can't do it in front of you, but they do it but giving you a terrible service. Just the worst vacations I've ever had. I would never come back to this place again and for sure I will never recommend this hotel to anyone.
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12 July 2017
Best hotel in Punta Cana (stayed at 3). Staff was great. Food at La Cava was incredible. Beach - stunning. One of the best properties I've stayed at in my life.
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24 April 2017
It's the most exclusive customer service oriented place I've ever been to.
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17 April 2017
An amazing beautiful slice of paradise! We had an absolutely fabulous week! Our villa/suite was impeccable, quiet and we loved the privacy of our pool! The entire staff from the hotel to all the restaurants were excellent & attentive without being overbearing. In particular, Liza and Abby who assisted us often were so helpful, kind & always professional"Anything is possible at Eden roc"! Golf was outstanding, food AMAZING, and the ocean views gorgeous!
We are looking forward to returning again!response / report this review -
06 January 2017
Nice hotel been there on 2015 Christmas it was really fun went there for a week really fun nice staff goodbye
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29 December 2016
A paradise of excellence service gastronomy & take a break
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23 November 2016
Extreme luxury up to European standards. High end service. Lovely, friendly staff. Quiet rooms. Perfect finishings. Great wine, food and sea views. What more can one ask for?
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19 February 2016
My husband and I were excited to come to Eden Roc as the photos looked beautiful. We got VIP service through the airport ($250) which was amazing because it expedited the process - they picked us up on the tarmac and sped us through security. This is where the amazing aspect ended. The hotel car did not show up - we had to call them and wait with our bags. We arrived at the hotel at 2.30pm (they knew our flight info prior) and our room was not ready, so they pushed us to have lunch at the restaurant. Fine, OK. The prices are astronomical ($24 for a glass of wine, and I live in NYC). We went out to dinner at Medeterraneo. Blah food. Not great. Fast forward - did not eat or drink anything until we got to the hotel that day (6am flight) Wake up the next morning with crazy food poisoning. Sick and unable to walk, vomiting you get the picture. Tell the hotel. They do nothing about it. Finally feel able to walk again after 2 days. The hotel does not so much as give us a refund on the dinner that ruined my trip. Disgusting and in bad taste. 6 days later, I am finally able to eat and drink again (sort of). Is this a 5 star hotel? NO! Facilities are beautiful but if they take no pride of ownership, it has NO business being Relais & Chateaux.
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30 January 2016
Fantastic place, great staff, beautiful private suites, gorgeous ocean views, outstanding golf courses. You must put on your bucket list.
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