Name: s.t.o.p. Restaurant Supply
Address: 206 Centennial Ct, Kitchener, ON N2B 3X2, Canada, CA
Telephone: +1 519-749-2710

s.t.o.p. Restaurant Supply is a furniture store, located at 206 Centennial Ct, Kitchener, ON N2B 3X2, Canada. They can be contacted via phone at +1 519-749-2710, visit their website www.shopatstop.com for more detailed information.

Location :

206 Centennial Ct, Kitchener, ON N2B 3X2

Contacts :

Added by Jopie, at 11 July 2016

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

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Ray Wilk

17 February 2021

Ordered items on line from Edmonton, AB. The process was seamless. The Pizza Stone I ordered arrived broken. S.T.O.P. was pleasant to deal with and shipped out a replacement. I would order from S.T.O.P. again. Thanks for the excellent service.
Natalie Schmitz

24 December 2020

Love this store! I shop both online and instore
Always friendly and helpful. Knowledgeable staff and excellent customer service willing to go above and beyond! Great job stop keep up the good work!
Goran Radulovic

22 December 2020

If I could select a 1 star option I would. Called prior to ordering online, staff said they had the item in stock. Don't hear back for a couple of days, so I call to ask if its ready and they have the audacity to tell me they do not have any in stock and Will not pay to have it express shipped to me even though it was their mistake. Thank you to S.T.O.P for ruining Christmas, that is some great customer service!
Pantry Lina

12 December 2020

Found this store online after I searched a product where this store had a fall promotion. The online shopping experience was disastrous. First, payment security was questionable. Be cautious there might be fraudulent transactions on your credit card after releasing your cc information. Second, products were never shipped. The communication was extremely NOT transparent. They don't own any stock, everything is back ordered until who knows when into the future. You have to chase their customer service and you may never get your products. They don't care about retail shoppers. Don't bother shopping online with this store.
Henry B

29 November 2020

Came by expecting a similar experience to Williams in Windsor that seem to have anything you can possibly think of, not the case

I was looking for a few items, I was told that they don’t carry any of it. Things they carry are expensive, yet lots of doubtful quality made in China stuff. Next time I think I will try my luck at Canadian tire before this place, sadly they seem to have more variety and quality items than the "specialty" store.
Matt

15 August 2017

Store has some useful stuff but between their website and signage placement in store, some of their practices appear to be approaching False or misleading representations. Drove a distance to pick up a lettuce spinner (the 5 gallon) only to be told at checkup that it is about $100 more than the 5 gallon one on their website or of the sign I moved to get it. They don't even have the more expensive one on their website! ans the one I want of course won't be in for weeks
Taylor Watson

18 July 2017

They have pretty much anything you could think of!
Yasmin Shamji

25 May 2017

I bought a coffee maker, and after one use,the basket changed color- . I went back to the store and was told they cannot do anything about it- that that was the way it was an there is nothing wrong with it. I said to them that maybe the salesperson should have alerted me as to the difference in baskets- then I could have made an informed decision to get a stainless steel one. I was asked this by the manager-that what if you bought it on amazon?( this question in itself gets me thinking of the lack of customer service!!!!!) -I said to him- well I did not because I wanted to buy from someone who may know the products.( Actually, I know Amazon is better at taking returns)
As far as knowledge of their products, they seem to be lacking and should improve. If anyone is thinking of buying anything there , do your own research- they will not be helpful.
Finally they called me back to tell me this
I bought the unit for 323 dollars-not cheap, now they want a restocking fee of 60% and want me to pay 122dollars- to get a 196 dollar unit-
so for approx math- they want me to pay 323+122=445 dollars to give me 196 dollar unit- this is so unbelievable- i will never do business with them
David Gundrum

01 February 2017

Outstanding store with outstanding inventory and customer service. Whether you're looking for kitchen or dining supplies for home or business - this is the place to go in the tri-cities! If what you're looking for is not in-store, staff will make every effort to order it in.
Mohamad Elaina

27 December 2016

I was just there. They have the worse customer service ever. I order all the time. The last two times I ordered from this place was horrible .
Once with emberglo grill I got the wrong one and ended up paying an extra 500 dollars and this time with the floor mats. I came in and I was suppose to pay 88 dollars for each Matt (I was told on the phone as well) but my card did not work so I said I would go and come back. My sister and my mom ended up coming and they said each Matt is 160 dollars and I tried to explain to her but she wouldn't understand. Worse customer service. Do not buy from this place for two reasons.

First they are over priced.
Second they have a bad customer service.

Update:
Bought the same Matts , same brand the wholesale club in Waterloo for 79.99. (half the price).

If you need to buy equipments I suggest you to try Atlas food equipment in Toronto. Worth the drive.
Kelly Raftis

18 July 2016

Today we made some purchases at S.T.O.P. Our experience was outstanding because of the excellent customer service we received from Dove. Dove welcomed us into the store and, without being smothering, offered her help. Dove was very knowledgable about the items we were looking for and helped us make a smart choice. When we left the store we felt extremely satisfied with our purchases. Upon returning home, we realized we didn’t need one of the items. When we phoned the store, Dove was gracious and made us feel OK about returning the item - no problem. These days it’s rare to find this level of service which we appreciate so much. And so, we wanted to let you know what one of your team is bringing to your business!