About
Location :
Added by Jopie, at 27 July 2016
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 11:00 AM – 5:00 PM
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14 Reviews
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17 November 2017
My family went, years ago, to them, as serious buyers, and never got helped and bought a Ford Escape elsewhere. Years later, there have been great changes with service, sales and management. Kudos to Tessa Brouwer who gave us a fast reply about a concern about Focuses and Fiestas 2012-2014. Brad, in Service Dept is awesome as with Eric, and Matt in shuttle service. Nice job guys..
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17 November 2017
Great customer service. My husband purchased his car here and had a really good experience so we came back when it was my turn to get my car. Salesman Dave was great to deal with. I never felt pressured. And Lynn made the financing/admin process go very smoothly.
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05 September 2017
One of the best customer services. The staff members were very humble n polite. special mention about Grant (salesperson) who was explaining each n every details about the car.. Amazing experience!!!!
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15 August 2017
WOW! UNBELIEVABLE! I am in Sales and this team is fantastic! I'll be honest reading the reviews here I was worried but these people below have no idea what they are talking about. Ignore them.
I just picked up my Ford Edge and we are so impressed. Having to shop with two kids in tow they went above and beyond to accommodate us. Thank you to Ray & Dave and the rest of the team that made purchasing my first brand new vehicle seamless and easy!
This was not my local Ford but I will absolutely travel 60K to use them in future!
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21 July 2017
this is in response to 2Nicolais review. I was sitting in the lounge when you were talking to Val. Somethings I would like to clear up.
1)YOU were alone, had no kids with you --I guess they were invisible!
2) Val was very polite and professional to you , in fact she had a smile on her face the whole time. She is a very soft spoken lady.
3) At no time did she raise her voice once or swear at you !!!!
Like I said I was sitting in the lounge, heard the conversation, YOU were the one who was extremely rude to her. I confronted you on your rudeness and total disrespect to Val and the staff. And YOU were even rude to me !
Before you write a negative review, tell the truth and get your facts straight !!!response / report this review -
29 June 2017
Purchased two vehicles , always got what I wanted with zero pressure , I've bought and sold a ton of cars at various dealers and they are the best and easiest to deal with ! Always come out feeling great about my investment !
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02 June 2017
Horrible experience at West Coast Ford!!! Couldn't get my refundable deposit back for over a month. They tried selling us a truck that never was available to begin with and kept our depositas a matter of fact they still have it! Val from finance even swore at me in front of my children. We will never go back nor recommend West Coast Ford to anyone!!! I wouldn't give them any stars, but unfortunately I couldn't post my review without it.
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29 April 2017
MR FIX COMPUTERS LTD HAD A FANTASTIC EXPERIENCE WITH WEST COAST FORD LINCOLN, WILL BE BACK FOR MORE GREAT DIESEL TRUCKS.
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26 March 2017
The service here was fantastic. Everyone was very friendly, attentive, and came across as quite genuine. This was the complete opposite experience we had at a another dealership we went to a few days earlier and made us feel very comfortable purchasing a car from West coast Ford Lincoln without need for a third party inspection. Our sales person Shiobhon was delightful and I would definitely call her again if I was looking for another vehicle.
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19 December 2016
Do your home work for deals and Don't trust their sales!!
I got a deal very fast and the sales process went good. But the sales person just don't keep their promises after the sale. I have to chase him up. I called many times, mostly have to leave message. Sometimes the person picks up but saying busy and will call back, which he never did!!response / report this review -
15 November 2016
I bought a used vehicle from West Coast Ford Lincoln, and within a few days was having issues with it. I contacted the salesman and explained the problem. He said go ahead and have it repaired at another dealer (because it was not a Ford vehicle) and then send them the bill.
I had it repaired and was reimbursed by West Coast Ford Lincoln. I felt I was treated very fairly and as a result would buy another vehicle there as well as recommended them to my friends.
Thank you Val and Ken for the great customer service.response / report this review -
25 August 2016
Our experience there was amazing! Every time we go in big or small everyone is pleasant and helps to get the problem fixed. Our salesman Mitch is extremely helpful and made the process extremely easy. No pressure what's so ever which made it extremely easy to walk out happy and satisfied with our new purchase. He has gone over and beyond to help and has had no hesitation to answer any new questions I still come up with!! Definitely recommend this guy to everyone I come across looking to purchase.
Kevin from survice is also a great help to me every time. He gets me in and out as soon as he can! Always positive and all around a great help.
I've had nothing but amazing service from these two men in particular and I couldn't be happier with this place thanks to these two.
I will continue to come back and continue to give amazing reviews and recommendations!!!!!!!! Well done boys at west coast Ford Lincoln!!! Two thumbs upresponse / report this review -
20 August 2016
Just purchased a 2016 Ford F-150 Lariat. Love, love, love this vehicle! All sorts of fun and useful bells and whistles on this truck! I had a very positive experience with my salesman, Ken. He listened to me and did not talk down to me or ignore me because I am a woman. Always very patient and respectful. I would recommend him and West Coast Ford to everyone. Did I say I LOVE my truck??
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03 August 2016
Garbage service! My 2016 ford edge had a glitch and was stuck in "limbo land". Radio stayed on after I turned off my car and when I restarted, a lot of the electronics "wipers, blinkers, power steering, etc" did not work. I limped the car to this ford dealership in hopes they have seen this issue before and know what the fix could be. The service guy had no clue, did not offer any help, didn't even come out to the car to have a look And said his next appointment is a week away. I kindly ask if there's an experienced tech that could come out just to have a quick look but he didn't even bother.
I go back to my car to get a tool to disconnect the battery. Reconnected the battery, started my car and to my surprise everything went back to normal! Took like 2 minutes and no help from Ford whatsoever! I then requested the service manager and Dan came out.
I explained the situation to him and he starts to say how I shouldn't of disconnected the battery cause that erases all the codes. Then I think to myself OK I should of left the car the way it was and wait a week for your service tech to pull the code? What freaking a joke! So if it was that crucial to get the error code at that point why aren't the service desk guys equipped with an ecu reader? Oh wait! They are cheap and incompetent It's all starting to really make sense! Dan was just as unhelpful as the first service guy I guess that how they work over there They want you to suffer without your car and rip you off at the end!
I love my 2016 ford edge but I would never bring my car there for service! Never seen so sketchy unprofessional service from a car dealership in my life. Thanks for ruining my ford experience and I will definitely look at other options on my next car purchase.
Final note: To top off my unsatisfied service, I have to give them 1 star to even post this comment It should be ZERO stars!response / report this review
