Name: Jonker Nissan
Address: 19505 Langley Bypass, Surrey, BC V3S 6K1, Canada, CA
Telephone: +1 604-534-7957

Jonker Nissan is a car dealer, located at 19505 Langley Bypass, Surrey, BC V3S 6K1, Canada. They can be contacted via phone at +1 604-534-7957, visit their website www.jonkernissan.com for more detailed information.

Location :

19505 Langley Bypass, Surrey, BC V3S 6K1

Contacts :

Added by Jopie, at 18 October 2016

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday 11:00 AM – 5:00 PM

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Anonymous

29 November 2017

Got our car there. Very helpful and friendly service
Anonymous

21 November 2017

Purchased my first new car ever from Jonker. Amazing service, lovely staff, no pushy sell, just happy to help you find what you're looking for.
Anonymous

09 October 2017

Very impressed! Sales women Rena Walker was amazing! Knowledgeable, not pushy and I felt good about my decision. Happy with everything from beginning to end! Thank you Jonker Nissan and Rena!
Anonymous

26 August 2017

Great experience from beginning to end. Staff, service, Finance Thorough and no BS. Knowledgeable and not pushy! Knew her job! No nonsense, friendly and got the job done. Impressed and love my new Nissan! If you want a professional, easy and no nonsense car buying experience go see Rena Walker at Jonker Nissan! She is a downright good human being and salesperson. Thanks Rena!
Anonymous

24 August 2017

Bad experience in service, coil packs kept going on my 2005 350z after asking if they could check one of the plugs for connection, they said they did and was in working order they then said I needed a new harness for the car which would be thousands of dollars "not including labour". I then took the car home replaced that same plug I told them too check and now I haven't had a problem since. A 20$ issue, they tried to charge me thousands for.

Careful, Wouldn't recommend.
Anonymous

23 July 2017

Great staff - both service and sales.
Always helpful and fair pricing.
Anonymous

14 July 2017

First time in to this dealership. First service on my altima and a warranty concern. Everything went very well and the customer service in the service department was exceptional. I will continue coming here for all my future servicing.
Anonymous

05 July 2017

Most horrible car buying experience I've ever had in my life. Super rude and aggressive salesman, (Dan Thistlewaite), ultra scammer. The manager is very rude and aggressive also. Their cars are overpriced compared to the rest of the market, they don't negotiate, they don't deliver. They try to upsell you into anything and everything they can. They are very aggressive in getting you to sign a deal. Avoid this car lot at all cost!!! I recommend going to Morrey where I purchased my last 3 cars from. Best selection of vehicles, super friendly staff. Fair pricing and you walk out happy.
Anonymous

01 July 2017

The salesman was ok when I was first looking for a new vehicle, it was the Nissan Rogue that sold me,
The Salesman seemed only concerned about a positive evaluation when nissan sent me a customer service review, I believe he told me about 6 times to give him a good review
I started to developed issues with the salesman. When I picked up the vehicle, my wife and I pointed out a few things we wanted cleaned, minor things, he told me to clean it myself when I got home with armor all, I expected him to have these items cleaned prior to me leaving with my $34000 purchase
I pointed out that my floor mats and cargo mat were just thrown in the vehicle, and asked them to be properly installed, he blamed the service department, said "don't give me a bad review", and then did nothing to correct my complaint.
My bumper protector was out of stock, my salesman told me it would be in stock in 4 days, I called a week later , talked to my salesman to get a price on another accessory and an eta on my bumper protector , he told me to go online and look up the price of the accessory, so much for call me anytime you need anything.
I was so incredibly pissed off with the salesman at this point requested a refund for the bumper protector, he did not take care of the refund, I had to call the sales manager to get that refund.
When jonker nissans assistant manager called me to discuss my customer service evaluation I submitted, which more than accurately reflected my experience, I highlighted my complaint to him , he rudely interrupted me and rudely said " YOU HAD YOUR TURN TO TALK , NOW ITS MY TURN" I was so pissed off at him I hung up, most unprofessional person I have even met, at minimum I expected an apology, not rude, unprofessional attitude.

I recommend nissan, great car, but if you want good service and a profession assistant manager, Jonker nissan would not be my first choice.

One thing I have noticed, the representatives for Jonker nissan have yet to address any complaints lodged against them in the past year. If you look back at anyone that has given Jonker Nissan 1 star, there has been no response from ownership or management .

This indicates to the consumer that this dealership does not care about its customers, if you look at complaints against Applewood Nissan, owners immediately respond to try to address complaints, kinda says it all, maybe Applewood Nissan is the place to go for new/used car purchases and/or service.

I am still waiting for an apology from the assistant manager.

If I could I would have given NO STARS

UPDATE :

After weeks of no response from Jonker Nissan , I emailed the management with a copy of this complaint, told them I am going to put this complaint on the BBB review page, after a few days went by Eric, the manager, finally responded, he promised to review my complaint and get back to me the following Monday.

Monday came around no response
Tuesday, still no response
Wednesday, you guessed it, no response, I sent Eric a follow up email Wednesday evening.

Thursday , finally a response , he did tell me they could have done a better job, and a better job addressing online complaints.

He did give me a halfhearted apology and invited me back to address my issues. ( I am not going to return to Jonker Nissan for any service)

I still feel completely let down by Eric and Jonker Nissan, as they did the bare minimum to address my issues.

My opinion hasn't changed, My Nissan is a great car, I highly recommend Nissan vehicles, but Because I feel I had to force Jonker Nissan to respond, Jonker Nissan would not be my first choice.
Anonymous

13 June 2017

Always professional and courteous personel on site, service on vehicles is very prompt. Great place for routine maintenance!
Anonymous

07 March 2017

They are very helpful when your buying but as soon as you signThings change. They fall short on service.
Anonymous

20 February 2017

Very disappointed with Jonker Nissan. After 9 years and 4 vehicles from Jonker, I was very unfairly treated. I won't be going back and I will be telling all of my friends and family about my bad experience.
Anonymous

19 February 2017

I was sold a pathfinder "privately" that was in ruff shape and the inspection i paid for did not find anything wrong. The next day the engine light came on after i purchased it and it started running terrible, I was upset and angry but i needed to get this fixed as I am poor and cannot buy another I got nissan to fix it but the pathfinder kept breaking down, I was trying to star a landscaping company and I am having a baby and now my truck wont work properly so I have failed to start my company because i chosen NISSAN and they fall apart, electrical, engine and every other problem u can think oif so just stay away fro a nissan it ruined part of my life and now I have no company for when my baby arrives.ps they lied to me as well about the repairs they did and i now have a mechanic that will prove it stay away from crappy lying nissans, they are very bad cars and trucks. the only good ohnest mechanic i know says only buy honda and toyota but doont be fooled their vehicles are not worth the money they sell them for anyways all car companys sell them for more than they are worth claiming they will last long but they never do last that long thats theiir sneaky game to keep on top.welll good job nissan you got me real bad i will tell everyone i can about shity nissan
Anonymous

07 December 2016

Oil change took almost 3 hours!! They were saying that new services just came up for the earlier booked appointment. Well then ask them to re-book for new service. What makes them think that they have right to push my service and let them waste 3 hours of my life?!?!!?!? SO HORRIBLE. Just going for the money huh.
Anonymous

25 October 2016

Had an issue and called the dealership numerous times up to the general manager. Everyone promises to call right away or the next day, and no one gets back to you, I'd never shop here because everything is good when they are selling and things are going right but horrible when things go sideways or you have an issue. Horrible customer service, no communication, they just leave you waiting forever. I am waiting to hear from a manger who was supposed to call me a month ago, - " I will call you first thing tomorrow morning at 9 am" a finance coordinator "before Thursday' and a car salesman " after I finish with my customer" and no one has called me back after sending numerous emails and calling them a zillion times. I have not seen anything like this before, Appalling.