Clean rooms, decent place. Oddly there was no towel bar (like what you place your towels on) in any of the rooms of people I talked to at the conference. Some rooms were missing a fridge. Walls are pretty thin, but still got a decent sleep. Beds are extremely comfy!
We got a great deal on the room. Staff was courteous. Place was clean. No complaints.
My dad arrived for a work trip and booked the hotel ahead of time. Upon arrival the front desk agent told some lie about a burst pipe in the room and said he couldn't stay there. It was already quite late (11 pm) and my dad had no options. The agent assured him he found a great room at another hotel - Kingston. For anyone living here, we know that the Kingston is a total bed bug ridden dump. I can't believe that they now resort to tactics such as this to get occupancy and their hotel that they don't bother to update. Anyway, the Sandman agent told my dad that a taxi would take him there and there would be the best room in the hotel waiting for him there and he apologized. We stood outside for a bit but there was no taxi, so we walked there. Upon arriving - surprise surprise there isn't a "top" room they could give us. After mumbling on the phone with the Sandman agent, the Kingston front desk agent checked my dad into a standard regular old room, hopefully it wasn't too uncomfortable. I am shocked that the Sandman would pull something like this. Frankly if I wasn't so shocked and embarrassed for them I would have demanded to see this so called "burst pipe". What a joke and a scam they run. STAY AWAY!
I had a good time durring my short stay at the Sandman. It was close enough to walk to Gastown and the staff gave me directions and a helpful map. They staff in general was very helpful (wake up calls, taxis, directions, local information) and I never felt like I had to wait. The room was nice and the bed was comfortable. My only complaint was the towel was short. All in all it was a good stay.
The service was excellent and the food and drinks were great. It was a large venue with plenty of room and a good A/V setup. I recommend this place for anyone hosting a medium to large event. Ours had approximately 150ppl.
Staff helpful at front desk and generally in this busy hotel. Agree with some of the comments about need for more updating needed compared to competitors , to be fair some was under way while we walked around. Also significantly cheaper than others. Our rooms and other areas pretty clean and tidy. My kids and I are looking forwards to using the pool.
Clean, central and reasonably priced. The rooms are on the smaller side but had everything I needed. Beds are pretty comfy. Even had a little fridge. A.C. kept the room at a perfect temperature for these hot Vancouver days.
Decent hotel, area is Central to downtown. Walking distance to market. Restaurants are good. Rooms need upgrades and new decor.
Friendly staff and good service. Only gave it three star because of old rooms and small size.
Went to Moxie's located in the lobby and had dinner and drinks before a concert. Great service with delicious food and awesome drink specials. I stayed at this hotel about a year ago and the room was very neat. Good location if you are from out of town to watch a concert or sport event.
The Sharks Club was awesome. So many screens. The big screens are fantastic. The bathroom situation is kind of weird because it is one bathroom for everyone. The food is good.
Great location to downtown events. Clean and well outfitted room. If you like a firm mattress this is your hotel.
The desk service was friendly and helpful, but one of our two rooms was very small. The furniture was ikea-inspired, which is to say that it is shows it's age too​ soon. They attempted to slow the wear by placing large plates of glass on the main furniture But the glass slides easily, so it seems dangerous.
Everything seemed fine. Could hear the elevators from the room a bit but it wasn't that bad. For a one night stay, with its proximity to our intended venue, it was perfectly adequate.
We rented a family room n we ended up in a smallest room we've ever been in, with no fridge, ice machine across the hall (which is noisy all day). The noise factor was the worst could hear talking from down the hall and from the neighbour rooms. Cold air seeping through closed windows, which also if opened couldn't be closed because the metal frame around the window pane would come off if pulled to close. Wifi connection was horrible. TV was so tiny with not much channels to choose from. Bathroom was not even clean. The room looked nothing like the picture from their website. And the room smelled. Never again will We stay here