Been a member here since the summer of 2017, started working out here and immediately loved the facility. Overall friendly staff, clean facility, huge parking lot. 1 star off because the pool water was too warm
I've been with LA for a few years now, the club has been amazing for helping me get to my goals, never have to wait for machines or gym space, the gym is simply too huge to have to worry about finding space. Sometimes it does get dirty and messy but they do a good job of cleaning up. You can't expect anything to be perfect but above average is definitely an appropriate description.
Large, clean spacious facility, with separate areas for Cardio, Free Weights, Isolation Machines, Yoga/Fitness Classes, Basketball, Swimming, etc. Pretty much everything you need from a gym. The staff is generally friendly and helpful, there's always a good turnover of clean towels, and healthy food and drinks are on sale.
This locations service is terrible. The Biggest swindle ever! Have fun paying an extra $16.95 on top of regular price for free towels and bad service ! I don't think it is professional for staff to slander on other LA fitness locations.. This location does not even offer a three day pass how surprising. If you read through the lines you can feel the sarcasm in my last sentence haha. For a "signature" club they should improve their game.
This gym is ALWAYS dirty no matter what day or time you go. From floors to change rooms to equipment. Management does nothing no matter how many times you tell them. I have spoken to the District Manager and head office about it and it goes on deaf ears. This gym is always out of towels. This is certainly not a gym worthy of a SIGNATURE name. The Operation guy named Ryan is never on duty at night or weekends during peak times when he should be there to make sure the gym is getting cleaned. This could be the gym's biggest problem This gym needs a major cleanup. No scheduled staff throughout the day to clean up and when they are, they are only catching up on cleaning towels. A very disgusting and dirty gym. Time to call in a professional cleaning company to get this gym up to standards. I'd be embarrassed showing potential new members this gym.
Large gym, good equipment that is usually well maintained, never too busy, friendly staff, but often short on towels. Frequent lack of towels often causes users to work out on equipment without wiping it. Often have to go to the front desk 3-4 times the same evening to get a towel to wipe equipment or take a shower. It's not for a lack, bins are usually overflowing with dirty ones in the locker room.
I have been a member of this location for years and chosen this club over many other deals over and over again. Earlier this year, I had to switch my home branch to the Mississauga location as I had moved. I had a situation today where I had to use the Donmills facility as I was in the area and despite being a loyal member of this company, let alone the Donmills branch for years, I was charged for the one time use, without any prior warnings and when I voiced my dissatisfaction, a gentleman named Thomas, was much much more interested in making the additional fee for the company, than keeping an existing member happy. Even when I explained the situation to him and how this was a rare occurence, I was told this is company policy and it's my choice to stay or leave. It's appalling that other companies are going out of their way to provide appealing deals including weeks of free membership at a time, but Thomas was more concerned with making a fee off of an existing member who is using this location an odd time. I hope the $5 outweighs the customers that are lost in the process for sake of adhering to "company policy".
Over last 8 years, since I am a member everything declined drastically. Towels are old, smelly and often not available. Group classes are typically cancelled, all three days during long weekends. Even, only Mondays are statutory holidays, but classes are still cancelled Saturdays and Sundays as well. Any time they have to do any repair in the gym, they cancel group classes. The management clearly doesn't care for members.
Further, the manager is never available. Except few long standing staff, new staff are very unfriendly.
If it is not for great teachers, I would have left this place long ago. Even the gym teachers seems to be unhappy with management. The gym obviously brings a lot of money without any effort. This is not the way any gym should be managed, specifically the one called "signature". It is far from being a signature gym.
I will not recommend this place to anybody any more. I feel like I am forced to cancel my membership, after almost 8 years.
This place is pretty amazing compared to the other gyms out there. Well maintained and hygenic. Staff is very friendly and helpful.
I'm a member for 2+ years. Do not expect a friendly environment. Recently some of the staff are more polite. The people from the cafeteria are awesome, but they don't work for La Fitness. As today the sauna has been working for months, finally. The equipment works as expected and towels are a plus.
Tons of equipment and free weights that you rarely have to wait for. Loads of space which prevents it from getting crowded even during peak hours, tons of different classes (included as part of the membership), and it's always clean. I wish it was open a little later since 11PM is a bit early for us nightowls, but otherwise it's perfect.
I have been a member of this location for over 3 years. The staff have been very accommodating and friendly thus far. This is a massive gym with multiples of each machine, so even during peak hours wait time is short. Towels are always available and there's plenty of open space for doing all sorts of exercises and stretches if you don't want to join a class (which I never do).
We called to say our credit card was lost and a new one is coming in a week. la fitness then called every day sometimes several times per day and even 3 times in five minutes! We told the first caller to wait a few days a new card is coming in the mail but they just keep calling. . We told them to stop harassing us and to put us in do not call but they just lied that there was no notes about that. (we made a previous caller read the previous notes back to make sure) then they started calling my family every day. Our payment isn't even late and they are treating us like hardcore deadbeats. And they will do it to you too.
I used to be a member of this location. The staff are not very polite, and even after I cancelled my membership I was still being charged. I was told that I should have checked my email to confirm the cancellation instead of seeing an email about my account being frozen. Just wished the staff were trained enough to know how to cancel a membership instead. The amenities at the gym are great, just need to do something about the management of the facility.
I have been a member here for four years and it has really gone downhill. The staff are young and generally don't care. Although the cleaners work really hard, the place is in serious need of a makeover… Especially the change rooms. The regular cleaning is just not done in the change rooms so don't expect tidy floors and sparkling showers. Otherwise, they have great equipment and a great energy in the club. It's very busy compared to other clubs in the area and has a much younger crowd that don't put away weights and don't take pride in making the club their own. But I'm still a member. At the end of the day it's still a decent place to get in a good workout