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About

Hilton Vancouver Metrotown is a lodging, located at 6083 McKay Ave, Burnaby, BC V5H 2W7, Canada. They can be contacted via phone at +1 604-438-1200, visit their website www3.hilton.com for more detailed information.

Location :
6083 McKay Ave, Burnaby, BC V5H 2W7
Added by Jopie, at 04 November 2016

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14 Reviews

  • Brandon Na
    05 November 2017

    Solid service all around.

    Parking is atrocious - get the valet vs standard. It will be worth it because there's no space in the hotel and you have to fight with the spillover from the parking lot next door where supposedly there are other spots.

    Very convenient. Location is solid. Right in front of the huge mall.

    Breakfast buffet is average, but the again, the service was wonderful. I assume the cooking staff are just as good.

    Cool soap. Towels not as soft as other finer hotels.

    Bed was great. Perfect pillows. Slept like a baby.

    There's more, but those are some tips.

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  • Alireza Farahani
    02 November 2017

    Attended a few work events here. The hotel is conveniently located near the SkyTrain station and Metropolis at Metrotown shopping center. Both food and service was great as you would expect from a Hilton Hotel.

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  • Jason And Linda Liew
    27 September 2017

    We recently held our wedding ceremony and banquet here for over 200 people. The staff was extremely helpful, especially our Catering Sales Manager, Janelle Robertson. She was accommodating, easy to deal with, and kept an open line of communications with us the whole time. There were no hidden charges or unexpected fees and everything was laid out clearly for us. On the day of, both Virna and Jimmy were attentive to our requests and made sure every detail was taken care of. All of the wait staff were friendly. Overall we had a great experience and would have no hesitation recommending the Hilton Vancouver Metrotown for any events.

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  • Rom Cat
    25 September 2017

    Hotel is accessible by Skytrain and by car. It's close to a big mall with lots of restaurants nearby. Have not stayed at hotel. We had our company lunch at conference rooms. There staff is very friend and food was pretty good. Would come back again.

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  • M T
    28 August 2017


    Very convenient location. It is attached Crystal mall and near Metrotown mall. I have been here few times for the conferences and events. Great service and clean facility.

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  • Niki Techen
    25 August 2017

    Very friendly and accommodating staff. Stayed on the 6th floor in a room with two queen beds. Could easily fit 2 small kids and 3 adults. Spent quite some time in the pool area. Would definitely stay there again.

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  • Joan Hoffman
    13 August 2017

    While most of the staff was friendly, I have stayed in better Hilton hotels. I think that this may have been about the worst as far as room size, and the bathroom in the hotel rooms are very small. The hallways were not air conditioned.

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  • Shawn Horwood
    27 June 2017

    The hotel is clean and the staff are friendly. The air conditioning is wonderful and I can keep my room nice and cool in the heat. The gym is pretty basic but since I'm on a professional trip I don't have much time to workout anyway. The pool is basically a single person lap pool so if anyone else is using it you can't and the hot tub is no warmer than the pool, which was really disappointing.

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  • Michael Walton
    02 May 2017

    On the plus side, the bed was very comfortable and the room was quiet. What a view, great at night or during the day! I was disappointed that the executive lounge was only open till 8pm which seemed very early. The A/C in the room could never get the temp in the room below 70 and didn't seem to circulate the air very well. Expensive parking. Great breakfast in the executive lounge and staff were friendly. Overall, I thought it lacked a bit compared to other full service Hilton properties.

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  • Patrick Wetzel
    12 April 2017

    Nice hotel. Good rates. Clean and helpful staff. Can't complain

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  • Colleen Banman
    07 April 2017

    Really ice hotel with a fantastic location for shopping at Metrotown. We got s room up top so we could enjoy the perks of the Opal Lounge. They provide breakfast, and an eventing light meal. They also have snacks and drinks all day long.

    Parking was not a quick in and out because they share with Metrotown parking. Annoying but a part of the "big city"

    Pool is small and. It really exciting for kids.

    Nice products, the shampoo is awesome.

    Will stay here again.

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  • Michael Banman
    04 April 2017

    Room on 12th floor. One bedroom suite. Hotel location in Burnaby is very central. Right across the street from Metrotown mall.

    Nice service on executive floors for breakfast and evening snacks.

    Excellent service staff at the hotel.

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  • Jack Snider
    28 February 2017

    I was told when I booked my week long stay here that I would be able to pay in cash as long as I could put the damage deposit on a card. When I arrived this was not the case, they needed the full amount of payment on a card. So I chose to pay for one night on credit card while I worked on transferring funds from my companies business account to my account. The lady at Hilton told me I could not pay for one night because my reservation was for a week, and again, I'd have to pay for my whole stay at one time. After arguing, they allowed me to pay them to sleep in their hotel. I eventually got the entire week paid for on a card, all awhile being told I could pay cash when I leave and my card would be reimbursed. When it was time to check out they happily took my cash and told my my card would be reimbursed. I traveled home and kept an eye on my bank account waiting for my reimbursement. A week later I got an e-mail explaining they could not reimburse me and they would have to mail me a check. Now 3 weeks have gone by since that conversation and there is no check. I have now double paid for a week long stay at Hilton and it has been a month. It is unfortunate that I did not budget to pay for my hotel twice nor did I budget to be out of that money for over a month but I doubt I will ever stay at a Hilton again.

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  • Celeste Mitchell
    11 November 2016

    This hotel is about 30 minutes from downtown Vancouver but worth the drive. Metro town in Barnaby is a quaint town with a great shopping mall and many eateries around the hotel. It is a walkable city. The hotel accommodations were top notch along with the fine service that HILTON is known for. We were well accommodated during our stay. We asked to have a microwave in our room and within a half hour it was supplied. If you don't mind being off the beaten path and not city center this hotel is ideal. Great fitness center too! Restaurant on property. Gracious staff.

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