About
Location :
Added by Jopie, at 29 April 2016
Opening Hours
- Monday 8:30 AM – 6:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 6:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday Closed
Gallery
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14 Reviews
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15 December 2017
Great dealership! Friendly staff. Fast and efficient servicing
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07 December 2017
An exciting day yesterday to pick up my new Ford Ranger XLT and the buying experiance was a rewarding one.
The sales team at Ford Ringwood know their stock and make every effort to satisfy the customer.
From the first moment l walked into the showroom Brian asisted me to find the vehicle l thought was right and the finance manager got me onto a lease plan for which suits my business needs.
Thanks to Brian, Adrian and finance, l had a drive of a time buying from Ford Ringwood.response / report this review -
15 November 2017
Broke my rear view mirror and attached a dirty secondhand mirror without saying anything in the hope that I didn't notice.
Took my 96 Ford in for a service and to reattach the rear view mirror if they could. They said they will, phoned back the next day informing me that it had fallen off again and they'll get a windscreen specialist to fix it.
I'm called again saying it's ready to pick up, they'll waive the mirror fee. How nice! But no mention that they'd actually broken my mirror and were unable to find a genuine replacement.
I go to pick up the car, still absolutely no mention until I sit in the car and
notice the cheap dirty mirror they've attached.
I walk back inside, inform them that they haven't attached my original mirror and was met with attitude: "yes because we couldn't find an original part" I had to explicitly ask for my mirror back, they reluctantly handed it over without a word and for the first time I am made aware that it's broken by looking at it in my hand.
(Photos: Detached original mirror before service; Dirty replacement mirror attached by dealer)response / report this review -
31 October 2017
Spare parts are shockers. I would give them minus stars if I could. They ignore customers at the desk, people walking through possess the amazing ability to avoid eye contact. Fill in an enquiry on their website and it's ignored. Hopeless. Go elsewhere or buy on ebay.
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26 September 2017
Can't believe my sales rep is still their after 2 years. Must be a good place to work
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09 September 2017
LARGE VARIED RANGE. Helpful staff without the hard sell. Brought a car.
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04 July 2017
Outstanding service. Very helpful and great people from the minute you walk in. I really recommend them.
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23 June 2017
I picked up my new car today. Like others, I visited various dealerships but chose Ringwood. The service was excellent. The car is perfect. The deal was great. Ask for Jason Wu. Superstar.
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02 June 2017
Staff service is good . But I m so disappointed that they did not wash the car including inside and outside. Last time I did car service in the other Ford they washed the whole car before we picking up it. I cannot believe that I paid almost 600 dollars for car service but they even did not wash mud on the tires and car body. It is so unbelievable when I saw the car after service it is still so dirty . I won't be back any more!
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03 December 2016
Great dealiership. They are very helpful with explaining their cars. Their service department and support staff are also very good.
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25 November 2016
Cannot speak more highly of this dealership. Right from my first phone call to driving my new car out the door my experience has surpassed all expectations. Friendliness, flexibility, brilliant communication and service with a smile. No question too stupid, no request too bold. Rob and Paul in particulari am speechless. I am without speech. They have been extraordinary in every sense of the word.
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15 November 2016
I found that the Customer Service was not just bad, but Shocking. I was ignored when i walked into the office as two staff were on their Mobile Phones. Luckily when i returned i was served by a polite Gentleman who served me as soon as he was free. The Rental Car was fantastic! But unfortunately i wont be returning to Ford Etheridge as i felt unwelcome by the office staff upon entry.
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20 July 2016
I have been looking for a Ford SUV and being visiting/checking with various Ford dealerships around Melbourne, with a very strict budget. Unfortunately none of the dealers were able come up with a good deal for the car I'm looking for and tried to sell me something else than what I was looking for .. even after I've clearly stated what I need. Some even became very rude to us.
Luckily I came across google reviews of Etheridge Ford and visited there. Met Daniel and Paul in sales team and explained my maximum budget and the car I'm after. Staff there are very decent and don't take customers for a joke. While Paul is checking the availability of the car, Daniel took us around to show the model we are looking for and to show us their service department. Within 30 minutes, we got a great deal. Even they gave us the exact date the car will arrive Melbourne as it will be shipped after the order. Communication after was brilliant and they served all my additional requests promptly and professionally. We were thinking why we didn’t come here in the first place where many other dealers were trying to fool us to sell what they have in hand at a higher price.
Once the vehicle arrives the dealership (exactly on the day they mentioned), Daniel rang me and asked when can you pick it up.. he even sent us photographs of the car.
On the day we picked it up, all relevant documents were prepared and we were given instructions on how to use certain functions as well. This is kind of service someone would expect from all product and service providers in Australia. Just before we leave, Sales person (Daniel) asked me not to bother going through the user’s manual if I come across any problems, simply call him.. That proves they care for their customers even after they got your money. From the very first minute with them, we felt that we are important customers and we were treated with respect they have very high work and professional ethics compared to others. No wonder they became the best Ford dealer for few consecutive years.
I thought of sharing this information for the benefit of others who are looking to buy Ford cars.response / report this review -
06 May 2016
After contacting 4 other Ford dealerships, my last attempt was with Etheridge Ford Ringwood. It was without a doubt the best service I have ever had when purchasing a new car. From the first visit up till I drove out with my beautiful new Territory, everyone made me feel its was all about me. All the staff made me feel very welcome and went out of their way to give me the best deal. I live 1 and1/2 hours from the dealership and it was worth the drive. I would recommend anyone buying a new car ,do not waste your time with other dealerships go to Etheridge Ford Ringwood
You will not be disappointed.
Well done Guys Lyn - Especially Robresponse / report this review
