Very very poor customer service. I have purchased a car in Aug 2017 and from that point all the trouble started.
* When I received my car it was raining and I was not able to check my car for any damage. Sales person assured me that he has double checked everything and I can take the car. Next morning to my horror I found colour damage on couple of places in front. I rang sales person who assured me that he will look at it and fix it for me. Unfortunately due to death in family I was required to travel overseas and on my return I tried to talk to same sales person and found that he is no longer on job and manager told me that we don't take your words so we can't help you.
* On my car sale contract they gave me in writing that they will renew 3 months rago and full tank of petrol. They never gave me either of it. It's $ 250/- in total. I am trying to get this money since Aug. specially in last 1.5 months I have call them more then 30 times but reception just take my number and nobody even bother to call me back. They never have any manager on duty who can help me. I have also send them few emails requesting for my money but no luck. Only once I spoke to "some" manager and she conform to me in email that I will get my money but it's been more then 3 weeks since then.
* such a poor after sale service.
Highly recommended Brighton Jeep if you are in the market for a new car. Tayla down there was very professional and knowledgeable and was more than happy to go out of his way to make the experience worth while. Thank-you for your exceptional customer service
Staff were very knowledgeable, friendly and helpful. Especially Tayla, who made the process of buying my first car seamless and exciting. Thank you for your professionalism and answering all my questions.
A big shout out to Tayla McMillan at Brighton jeep! Absolutely outstanding product knowledge & customer service! Would highly recommend! My new Jeep Cherokee is perfect fit for my lifestyle! Would never had even considered! Tayla, thank you so much for a fantastic experience!
Great experience with Brighton jeep. Excellent customer service; made me feel welcome and no pressure. I recommend asking for Tayla as he really knows the cars and stuff. Thanks Tayla.
Special thanks to Jay and Alex that helped me get my new Grand Cherokee all the way to Brisbane. Superb customer service, always calling me back, following up and just pleasant to deal with. Thanks guys
Thanks for the great service Daniel! Completely satisfied and couldn't be happier with my new car! smooth and easy business with no complications. A+. RECOMMEND
The service i got from Jay Price at Brighton Jeep was just outstanding. Class leading he is! Just amazing. If you are looking for a car, just drop what your doing and go Straight to him
Simply the best
Loving my new car too
Thanks Jay, your a gun. - Corey
My experience with Brighton jeep was just superb. Excellent service provided by a very knowledgeable and friendly staff member, Daniel. I was amazed by the help he provided me with and his vast knowledge about the cars. It was great knowing you were being helped by someone who really knew exactly what they were doing like the back of their hand. Thanks Daniel, great service, I'm super happy with my car, perfect for me and my 6 little rascals (plus hubby) ! 10/10 recommend
My experience with Brighton Jeep was outstanding to say the least. The service from Daniel was next to none, he had excellent knowledge and wisdom about the cars. His dedication was superb and he did all he possibly could to help me. Thanks Daniel, Ill definitely be back!
Recently had my car serviced and was totally impressed with the process from start to finish. Alex helped me and was super efficient and friendly. He was also funny which made the usual boring task enjoyable. I will be back! Oh and I loved the nice touch of the peppermints.