The people were friendly and approachable they answered all my question. They were knowledgeable. I love my new car
Bought a used car here today. Received excellent customer service from my initial enquiry, up to test drive and sale. Gerald was very attentive to my needs, patient and knowledgeable about the car. He definitely threw in a few salesman tactics but it was always light and friendly, and I never felt pressured. He also stayed well beyond closing time to discuss any issues I had. Thanks, Gerald.
Mandy
The team at Berwick Toyota looked after us from start to finish! A special mention to Mark and Ronnie for making this the smoothest process. Mark and Ronnie - thank you. I felt extremely looked after, from the moment i walked into the dealership! The whole experience has been beyond compare and the exceptional level of customer service given to me from Mark and Ronnie was faultless. It brought my experience up to another level.
Picked up our Corolla today. From first contact, we received outstanding service. Salesman, Will, was exceptionally polite and professional. All our questions were answered clearly and we were given all the time we needed. Very impressed by the clean, welcoming surrounds at the dealership.
Coffee was expensive but the car free!
Thanks David & Janis
I would like to thank Mark and everyone else at Berwick Toyota for helping me purchase my first dream car. Buying a car can be stressful after constantly waiting for the perfect one to come along, but Mark made it an easy transition and did all he could to find exactly what I wanted. He also kept up with my fussy needs which not a lot of dealers would have put effort into. Thank you so much Berwick Toyota, I'll be sure to tell everyone what a wonderful and customer-focused dealer you are!
I had an awesome experience at Berwick Toyota.Great service, deal and everyone was really friendly. Pat was excellent and very good with negotiations. Highly recommend everyone to buy a car from this dealership as you get quality service, as the trade in was a seamless experience too! Easy, efficient and excellent service from these guys.
Popped into the dealership to look at used MX-5. Best decision I've made in a long time! The lovely Borden talked us through the history of MX-5s, and you could feel the passion! Both Borden and Ronnie looked after me very well, and I feel so excited to purchase the car of my dreams!
Excellent service.. Bordan and Pat were both very nice and friendly and helped with everything I needed.. The manager Ronny also provided a great discount deal.. Would definitely suggest their service
I had a great purchase experience here. The dealer Gerald is honest and professional, who have provided us informative advice and excellent service. I highly recommend this company and appreciated Gerald's service.
What a great new dealership and service centre Berwick Toyota, however as a return service guest, my suggestion would be for you to review the caliber of staff you hire/have, so they are a reflection of the million dollar look and feel of your business.
My partner was in there today for a service and was made to feel so uncomfortable by your receptionist & another girl wearing a white shirt and black trousers who had short hair. To start, the two of them seemed to be more concerned about "discussing" (being polite here) what seemed to be a fellow co-worker of theirs who was a female as the term "she" was overheard by my partner a few times. Then the pair at your reception began to make remarks directed towards to partner which could be considered as harassment!! He was so uncomfortable with what was being said and the looks given by these two female members that he chose to wait outside for his car!! Just in case my review doesn't have the appropriate action taken to correct this behaviour, I will be sure to pass this exact message on to your general manager and DP too.