Mary Jackson help me find my husband a Christmas gift. When the sweatshirts were not something that I thought he would like, she suggested the anniversary jacket. I really liked it and I am hoping he does too. Mary the merchandise and showed me everything that you had that she thought might appeal to him. I think she's a big help. You have a very good employee.
My sweetheart and I showed up on Sunday to a beehive of activity, lots of like minded peoples with smiles from ear to earI mean you just can't be stressed when your standing in a sea of some of the most beautiful motorcycles on the planet. Karen and I were treated like royalty. Every staff member in the store reached out to say hello. We received a guided tour, answers to many (some very technical) Harley related questions, a selection of clothing that blew our minds, a great cup of Harley Davidson coffee, and an overall top shelf experience. Well done folks.
Sincerely, a customer for life,
Randy
Ron and I had a collision with a deer while riding in Tennessee on our 2015 Ultra classic which was also purchased at Wolverine. When insurance adjuster gave us the news that the old bike was totaled, there was no question that we would be shopping at Wolverine again. Matt in service helped us through the transition of totaling out the old bike and getting the same accessories for the new bike. Chuck and Dustin were great and very knowledgeable in answering all of questions regarding decisions for the new ride. Jerry helped us get the new parts and accessories, Todd got us both fitted for new helmets, Diane was helpful with trying on leathers, Mario is very knowledgeable and helpful with financial decisions. We love this place as a whole. Great people, always ready to help!!!
Bought my first bike here, loved it, Dan Eckert and Dustin took care of me with that one, traded it in and bought a bigger bike from Dan, and loved it. Dan is definitely passionate about the bikes he sells, and provides support, even years after the sale.
Now on to the service department, probably one of the best Harley service departments around, I've mainly worked with Matt, Dave Nagy and Jesse, and all 3 have been very helpful, and I would definitely recommend all Harley owners to go to them for service.
Finally, I would like to call out one of the service techs, because my bike had an issue from the factory with the battery cover coming loose and hitting my engine, scratching the cover all up. I took it in for storage, and without me saying anything, Eddie Salas went above and beyond for me, and not only did he replace the cover with a new one, he replaced the pieces holding the cover on, and re-ran the wires that were in the way and causing the issue. I am extremely happy with everyone at Wolverine, and will definitely recommend anyone thinking about getting a Harley to go to them.
. “I bought my Street Glide new at Wolverine in 2009. Since that time I have stored it every winter at Wolverine. Wolverine has performed all my recommended maintenance plus done a lot of custom work form chrome to wheels, tires, front end, bars etc. Service Manager Mark Meyers has always offered great specials on customizing my bike. The best part is I can order whatever I want done when I drop the bike off for storage in Oct / Nov and I have until I pick the bike up in the spring to pay for whatever work I choose to have done. I would also like to say that Dave Nagy does an awesome job of researching and recommending the best way to go for new parts or customization on my bike. Wolverine isn't just a dealer, they are like family! Thank you. ”
Wolverine Harley Davidson offers a New Rider Course that is absolutely phenomenal.I had very little experience with riding and was very nervous about taking the class. The first day was a disaster for me (skinned knees and bruises). But I wasn't giving up. By the end of the four day class I was riding without extreme fear and passed the course. Dave and Greg were awesome coaches and really want you to succeed. If it wasn't for them I would have quit after the first day. I would highly recommend them if you need a New Rider Course. These guys make leaning fun and truly love what they do.They are very patient and support you 110% all the way. through the class. Thanks guys I couldn't have done it without you.
From front to back, best Harley dealership around. Dave and Matt take care of me every time in Service as well as Mark Meyers the Service Manager. They always provide more information than necessary with no pressure in regards to current repairs needed.
All the ladies in Motorclothes also very helpful and friendly and helpful. I will continue to be a customer at Wolverine and can assure you will be going nowhere else.
Thanks for all your help
“Crystal was a wonderful help trying to find me the perfect riding boots. She is very personable and not high pressure. I would have definitely purchased if I would have found something that I felt was just perfect. I wish you would have a wider variety for women. I have not purchased yet, but feel you did not carry what was most comfortable for me at this point. She is a nice asset to your team there.”
I must say the hubby and I have never had a negative experience at Wolverine. All the associates are wonderful and very helpful. We just picked up our new road king the other day from Dan. Dan is awesome, personally one of Wolverine's best sales associates. Then there is miss Brandi, you just have to love her. So passionate and helpful, always making sure you've got all the parts your looking for. To put it mildly, Dan and Brandi are two of my favorite associates here. They never leave you wondering if you forgot anything
The staff are always great in this place and full of energy and good moods. Guess working in a Harley dealership could do that to you! I always get all the help I need and great tips and suggestions too. These are the folks that put on Harley fest every summer. Total blow out good time. The girls are always great when it comes to getting riding gear as well. Parts counter is fast. You have to check them out!they also have great events almost every weekend in the summer that you don't want to miss!
I had an oil leak that I found - turned out to be the seal between the engine and trans. The service department knew I was heading out for a long planned event and worked diligently to complete all repairs - and fix a few other items they found while working on the bike. All on time - all performed to spec and the bike ran like a watch. Fantastic service - took into account my long standing plans and got me on my way. Can't ask for anything more than that.
Beautiful building, great store inventory, wonderful purchasing experience, great staff. The downfall is the service dept. I have had several extremely poor service issues to the point that I would never allow them to touch my bike again, I would recommend taking your bike elsewhere For service or just do it yourself I was contacted by Frank Bowers who seemed to be truly concerned about my issues, after speaking with him and his follow up we had an extremely fair and agreeable resolution that we were both happy with. I appreciate Frank's efforts and dedication to his job, i will be more than happy to continue business with this establishment.
“Marsha has been a great salesperson and person! Very patient and attentive to a customers needs through and through. Her fun and caring attitude is a pleasure while her assistance is outstanding. We shop at least a few times a month. And whether we buy one thing or many things her unconditional respect and service is remarkable!”