Always pick up when expected, let the customers know if there is going to be a change in pick-up days. Put receptacles back away from the road. Never leave spilled trash on ground.
My trash is constantly skipped and rescheduled for the following week instead of coming back for the missed trash as soon as possible. So I constantly have about 2 weeks of trash waiting to be picked up. Super annoying and a hassle as I have to walk it down to the bottom of my hill just for it to hardly ever be taken.
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Had trash missed & rescheduled multiple times making my trash sit for a total of 3 weeks now. Also have had my trash missed like this twice before and this is all in the span of 3 months. They did give me $13 credit on my $60 bill, but absolutely ridiculous I had to deal with this to begin with and if I hadn’t called and said I wasn’t paying the $60 I wouldn’t have gotten any credits on my account either.
Always on time and consistent with pick ups. Drivers are polite, professional, and respectful of property. Rates are reasonable and fair.
When they do pick up, it gets picked up Which is about once or twice a month, so instead of a bill credit they just say we'll pick up double the bags next time. Meanwhile if the bears and other animals get into double the bags then I'm stuck cleaning it up.
As I am elderly and disabled, the Waste Management employee comes to the landing to my handicap ramp and collects my trash. Now I don't have to worry about my trash being piled up. Thank you.