Can't change my service, actively ignored by our WM service. I have been dismissed on the phone, while actively seeking to know when I can expect them to return for the garbage they refuse to take. Being told that it is over weight for Automatic tracks. When our trucks are manually loaded in the rear by two members.
Our drivers are very efficient and polite. They always do a great job! I like that someone always answers the phone when I call. They are a local company and very helpful!
My only complaint is the cost of the "new" trash cans. And the cost to exchange containers. And we used to have unlimited trash and yard waste pick up. Now no yard waste pickup unless bagged. Where did the tax money go for this service?
R.
I contacted them online about removing substances such as multiple (15) cans of paint, stain for furniture and varnish. They sent to two heavy duty bags with zip ties and included instructions for the date of pick up. Items were placed outside in front of garage and they were picked up on time. It’s a very easy process and they are very efficient.
Missed my trash twice. Scheduled a missed pick up left the garbage out all week and they never showed. On trash day they missed me again. Scheduled a pick up for the following Monday. Never showed. Scheduled another one we will be there tomorrow. Guess what? Never showed. Every time I call I get the virtual assistant which is no help. I need to speak with a real person. Still currently waiting with my trash sitting out in front of my house.
Pull on the scale, check in at the window. They’ll explain the rest. The loading docks access gets blocked by all the trailer dump guys and heavy equipment. Waited quite a while to get the chance to back in, quick loading was good BUT had to wait to get out of the docks as well. Scale out then go back to the shack etc