I understand staffing is difficult. However after performing quality service 1/2021 through 12/2021, we have had MAYBE one half of service pickups performed on time. Their online portal is typically responsive though occasionally angry. Most pickups have been performed at least 2-3 days late and on multiple occasions have been skipped entirely. To this point we have received one or two monthly refunds which is nice but I don’t mind spending money, I just want our trash serviced within a day or two of when they assure me it will be serviced. Again, I know it is difficult but the last year of service has been the worst experience I’ve ever had with a service provider in my adult life.
The workers on our WM route are professional and friendly. I see them go above and beyond their normal duties to make sure the trash is not left behind. I witnessed the driver get out of the truck and clean up trash that was left out of the container and scattered by an animal. That was kind. I might have reported the owner.
They don’t show up half the time on the day they are suppose to. They come 2-3 days later. They also raised the prices and stopped picking up one large item a month. The quality is consistently lacking.
When I call for bag stickers it takes about a week and a half to receive them. It should not take that long. The price went up fifty cents per sticker and no perforations on the last 2 batches. It is very hard to separate the backing from the sticky side. Also, they should make it easy for us who use stickers to be able to order them online rather sit in line on the phone.
I had property damage to the french drain at the end of my driveway due to the truck driver running onto it sideways, bending the metal grate beyond repair. They had no reason or business pulling onto my driveway. When I called to file a complaint months ago, no one reached back out to me about the property damage. $100 out of pocket and 3 hours later, my husband is now putting a new drain in.
Do better. This is ridiculous. For the increase in fees I've had to pay in the last 3 years, I expect better.