Their customer service is awful, not this location specifically I guess, but nationally. I've been trying for a couple of days to contact the company about moving my service from one location to another. They push me to some online chat, then the service rep says they can't do anything to help me because we're over chat. They provide me a phone number, but shocker their phone lines are surprisingly down. I wait the time the customer service rep told me and try again, and guess what the lines are still down. If only I had a truck I'd take the trash to the dump myself and not pay for this awful company.
Worst customer service experience of my life. I’ve been trying to get them to pick up their trashcan for three weeks since I moved. I have spent hours on the telephone requesting callbacks. No one calls me back and no one can help me. The trash cans are now sitting on my previous landlord’s property, and they refuse to come pick them up. I have no idea what the problem is. I’m at a loss as to how to get any help.
new customer but so far they are great. Price could be a little better. The trash is picked up on time. No complaints.
They said they’d be here the day after our initial pick up with a trash container they have not showed up yet to deliver the trash container. Pick up is tomorrow morning and I have no trash container for them to pick up. I have trash though. I paid for three months back in May. They got their money and I have yet to receive any service.
Delivered late in the day, gave a 24-48 hr turn-around for emptying and returning. Bobby’s from Waynesboro dropped new containers and emptied and returned them 3 times before WM emptied and returned theirs once.