About
Location :
Added by Jopie, at 15 October 2016
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 8:30 AM – 6:30 PM
- Sunday Closed
Gallery
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15 Reviews
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27 November 2017
So we had a car that we purchased at another dealership and we needed to get rid of it. Of course we knew we couldn't get full price for the car but hey you can always hope you can get a good deal. WOW! we didn't expect that we would be treated so fairly. Eddie Steffan was such a nice guy and a really honest person to deal with. He treated me and more importantly my wife with respect. We left very happy and felt like we got the best deal that anyone could have offered. And quite truly I think they gave more to make the deal happen. We are definitely their customers for a long time. I can tell you to give them a shot and let them try to make you happy.
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15 November 2017
My Flex would not start the other morning in my driveway. I contacted Westfield service and was told to contact Ford Roadside assistance for a tow. I talked to operator and they set up a tow to Westfield. As soon as the car arrived at Westfield, Cole gave me a call and let me know they were on it. Another call from Cole informed me the battery was no good and we're still looking for the cause of the no start. Cole again called and informed me it was a bad fuel pump board and it was a warranty item. They were able to get it repaired and back to me the same day. Great communication and excellent service. Thanks to all at Westfield Ford.
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13 November 2017
Customer service is key for me and find this dealership is outstanding. I called to arrange an appt. for an oil change and the receptionist, Angie, informed me that service is on a first come first serve basis but that I could call back prior to my arrival to check the wait time for the service dept. This particular visit I worked with Antonio in the Service Dept. and he was very informative. My salesman Nick S. saw me and inquired about my visit. He too checked on the status of my car. Once service was complete Antonio went over everything they did and what I may need in the near future. Lastly, the cashier was also friendly and personable.
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19 October 2017
Westfield ford service is wonderful, they go out of there way to make sure everything is taken care of the first time as they understand your time is valuable. The staff is very friendly and helpful they explain every aspect so your clear on what's going on with your car. I have bought my last 2 cars here and look forward to making my next purchase here as well. Thanks and keep up the great work Ron, Jim and Martin and Angie too! Awesome people!
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19 September 2017
I appreciate everything the dealership did to help me get my new focus st! When I got to the dealership, Anthony came out right away to see if I needed help. The car I was looking to buy was 5 seconds from being sent to another dealership and he managed to get the car to stay so I can buy it. That was the first thing that was amazing of this dealership. Secondly when we went through everything he did such an amazing job with getting me deals and was able to talk to the finance department about helping me stay at the same price so I was able to buy the car. They were amazing and helped me with everything possible, they were very quick with everything, I didn’t have to wait forever. Best dealership I’ve been too!
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13 September 2017
A wonderful buying experience with Nick Stepici as our salesman. We got to meet Carmen and Frank as well. All straight shooters who make the buying experience a good one. Thank you guys.
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12 September 2017
I really like the Ford Explorer. Before making the purchase at Westfield, I purchased my XLT new in 2004. It was time to move into a new vehicle after 215,000 miles. I stopped in to talk to a sales person after sending information requests to two other dealerships in the area. The online rep at Westfield contacted me with the requested information and followed up with me as requested. Only one of the other dealerships provided the requested details and the last one did not reply at all. The salesman Eddie was very informative with the information on the vehicle that I wanted. He took the time to listen to my needs and after some discussion showed me a used vehicle with more options than I was looking for on a brand new vehicle. I know that salesmen must sell vehicles but there was not any pressure put on my to buy something that was not within my budget. I am very pleased with my purchase and feel good about referring people to this location, as I know they will be well informed and all questions answered before they commit to a vehicle purchase.
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04 August 2017
Great energy at Westfield Ford!! Eddie Steffan is an honest trustworthy saleman!! Just bought and Explorer from here and they took great care of me! I recommend them to everyone. They did everything they could to keep me in my price range and get all the extra protection for my new baby!! Thanks guys!!
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08 July 2017
I just bought my first car from here which was wonderful.
My experience was very mixed.
I had a very low budget (3500) and the person helping us was very very pushy and when she was trying to show you the features of the car she almost was telling you not explaining which I didn't appreciate.
The first car she tried to sell me was absolutely horrible but she tried to make it sound as if it was good by making key points.
For example I would say im not sure about this one the air conditioning doesn't really work and she would say, but if you feel the vents there is air coming out therefore it does work!
After denying that she showed me one more car. (the car i ended up purchasing)
This one so was much better and I'm definitely glad I bought it.
However when i was in the process of negotiating the cars price, i mentioned that the mirror was broken.
they would fix the rear view mirror with no problem (the mirror is completely off) so long as i bought the car.
So obviously i bought the car and we went in to get it to get it fixed a few days later.
The head manager Tony B. told us it would cost too much and we were going to have to pay for it since "he's not making money off of it"
Don't let them promise you anything unless you get it in writing because chances are he'll screw you over otherwise.
Everyone else was wonderful though.
Like Cole the Mechanic and the other man who helped with the negotiating. All in all it just seems like at ford their sales people are just vultures looking for money .response / report this review -
26 May 2017
We received a warm and friendly greeting by Nick as we entered Westfield. Based on listening to our story, he recommended a model that he thought would fit our needs. He drove up two cars for us to look at and compare. He talked us through the benefits of each. We were impressed by the service of all the very knowledgeable Westfield employees. We have purchased three cars from Westfield over the past 20 years and look forward to seeing Nick for our fourth in 2027!
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06 January 2017
Great service, super polite, very informative. Went in for an oil change and they did so much more-checked my tires, topped my fluids, gave it a quick wash. Highly recommend
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21 December 2016
I haven't been able to afford a new vehicle for a few years. Things have changed and I now own a 2016 Ford Edge Titanium. It's a marvelous vehicle and the sales rep, Nick Stepici is a good and HONEST MAN. He delivered. I had a small problem with the body of the Edge and Cole in service handled the situation professionally and quickly. I strongly recommend that anyone looking for a new vehicle to go Westfield Ford and see Nick and Cole.
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07 December 2016
I have bought my last 3 cars at Westfield. My sales man, Jason, was great from the beginning very knowledgeable, patient and easy to talk to. I have had my current car for just over a year now and have received a few follow ups too :) I was just in to have my oil changed and received a full car exam, complete with a report card. Martin serviced my car and had me in out quickly. He explained everything that was done. Again, I walked out of there a happy camper. Highly recommend!
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10 November 2016
Purchase was simple. Pricing was competitive. Financing was competitive. They let me hold it there for 2 days for pickup. Store appearance did not stand above competition. Sales staff were responsive and did not keep me waiting. As a new dealership I think they need a "hook" to bring folks in though. The $80000 Call of Duty truck isn't gonna cut it.
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22 October 2016
Im very happy with the car I purchased from this dealer . This was my first purchase of a brand new car. The process was pretty smooth. The only issue I had was after I had purchased the vehicle waited 2 months for a service I was told would be done a week after I purchased the vehicle. The sales person was easy to work throughout the process from beginning to end. They made me an offer for my trade in that I thought was more than fair. Overall I would recommend this dealership if all sales people are like the one that worked with me on getting the car I wanted and not one they wanted to sale to me.
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