They sell trailers that don’t meet OEM standards and won’t stand up to the manufacture to correct issues. They have the customers do the work. When buying a new trailer, you expect it to meet OEM standards and for the manufacture to stand behind it.
I have done business with Pontiac RV in the past and would like to again in the future. Jeff, our salesman was excellent, the financial staff did a fantastic job on our behalf, the service department required several return visits. Overall I look forward to doing more business in the future. Thanks!!
Big place lots of campers inside.. I thought sales people could be more friendly. Store was well stocked. I will stop again next time I'm in the area.
We were allowed to roam freely as we looked through many campers, found the one we liked, and then we were able to negotiate a fair deal for our camper. We worked with Vannesa. After we made our purchase, the service department took the time to go through the camper to make sure we knew how everything worked, which was very helpful. Our experience was very good.
Great service, great people. Great camper. Love my new camper thanks to Maggie, I enjoy my camping experienced. I am very proud of my new purchase. Thank you!
My experience has been very good. I particularity like the ease of getting my trailer in and out of storage. Thank you!!
Great show room, Staff Friendly and not your typical pushy sales people. Their if you need them otherwise just let you look on your own.
This Organization is sales driven, not customer service oriented. Once you make the purchase, you're on your own to get service done even on a new RV. We purchased new R-Pod 6/5 never used and went back for 15 days due to refrigerator not working. Finally they changed it, used once over July 4th and stopped working again. Also had an entry door misaligned, burner issues, water tank leak, and got shocked after touching frame.
Impressed with the showroom floor. Kevin did a great job at the walk through. Everyone was very helpful. We have called several times with questions and have been very happy with the response. Thank you!!!
Pontiac RV has been great. They always take very good care of us. Thank you!!!
Jeff was very patient and understanding about our needs and desires. Also the gentlemen who showed us how to operate everything was great. This was not our first purchase and I must say pleased both times.
Excellent experience. No pressure and all questions answered. My salesperson Maggie was awesome.
My first purchase since I am from Michigan but certainly well worth the extra time and miles for such great service. Thank you!!
Maggie in sales was very helpful, as this was our first camper purchasing experience. The girl who handled our paperwork(I cant recall her name) was very efficient and explained things clearly. But Mike in service was the standout, he really made the overall a great one! Walked us step by step through everything and his enthusiasm, personality and knowledge really got us excited about our purchase. He clearly loves his job and getting to interact with your customers. Thank you!!!