Name: West 57th Street by Hilton Club
Address: 102 W 57th St, New York, NY 10019, USA, US
Telephone: +1 212-379-0103

West 57th Street by Hilton Club is a lodging, located at 102 W 57th St, New York, NY 10019, USA. They can be contacted via phone at +1 212-379-0103, visit their website www3.hilton.com for more detailed information.

Location :

102 W 57th St, New York, NY 10019, USA

Contacts :

Added by Jopie, at 16 December 2016

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Samantha Figueroa

22 December 2017

They get an A for effort. Stayed here as part of a Hilton grand vacation. There were a few snags but the staff quickly remedied them. Wonderful view from hotel room. No bar access to those staying when they buy the trial. There is a great grocery store a few places down that has a delicious hot bar for breakfast.
Lloyd Peverell

24 October 2017

Great location in mid Manhattan. Easy to walk to Times Square Rockefeller Center, etc. Staff was very cordial and helpful for any questions we had regarding the area. Room was very clean with a comfortable king size bed & good large shower. Would not hesitate to return.
Cathy Garcia

22 October 2017

Front desk clerk Jennifer is very rude and condescending. Forget getting an early check in if she assists you. She will actually make you wait till the actual 4pm checkin or even as late as 530pm. She will not update you with the status and is annoyed if you check in with her. When contacted for status her response was your room will be ready sooner than later. I have yet to see her smile. The rest the employees are wonderful, kind and very good at making you feel welcome. Except the the hard sell sales people!

Update on my review:
After my review I was contacted by Management from HGVC. She was very professional and concerned about the actions of her employee. She expressed that customer satisfaction is a priority in their organization. I very much appreciated her call and concern. Since, we received an apology and given names of the managers we can call should we need anything. The staff has since been extra attentive, which we very much appreciate. While we understand we may not get early check in, we do expect professional responses and possibly updates as to the status of our room every 2-3 hours. waiting from 7am till 530pm is too long for seniors to be expected to wait without any status reports. . I give management’s response a 5 star rating. ⭐️⭐️⭐️⭐️⭐️
Ana Tan

03 October 2017

Clean. Modern. Friendly staff. Amazing location.
C Kersh

14 September 2017

Wonderful customer service here. Our travel agent booked us the wrong hotel room type and even though we paid for an upgraded room, she booked us the lowest tier room. We were super unhappy. Carmen (the hotel manger) upgraded us to the nicest room available at the hotels expense, even though our travel agent had screwed up. She didn't have to. She told us she just wanted us to be happy. Now THAT'S customer service. THANK YOU CARMEN!!!
Betty Holbrook

06 September 2017

Close and convenient to a lot of sites in New York. Room was nice but smaller than expected. Staff at the hotel were great but the sales people were extremely rude after I told them I was not interested in an upgrade to my ownership.
Andrew Parise

29 August 2017

Exceptional atmosphere, food, drinks and service! Highly recommended!
Marc Tofsted

21 June 2017

Anyone needing a comfortable place to stay in mid-town Manhattan with some Hilton Grand Vacation club points to burn should make this first choice. It's conveniently located near Columbus circle and just south of Central Park. It's on the block with Carnegie Hall and surrounded by great places to eat. The staff is always helpful and never intrusive. Maintenance is first priority here as everything always works perfectly. Most important, the beds are a joy to sleep in.
Alex Forrence

02 May 2017

Very nice people and very helpful when we found out we were in the wrong place. They were able to direct us to the correct place.
William Beale

12 April 2017

The rooms were nicely modeled. The service was good. Staff very courteous.
Daniel Oh

10 April 2017

Upsetting. Check in time is 4pm, I understand that a room may not be available till then, but it's extremely upsetting when you are the first person on the wait list and you see other people checking out at 9am and your forced to wait 2 hours to prepare a room???? That's ridiculously poor service and management. When I expressed my concerns I was told to wait a total of 3 hours till noon. If rooms are available and you're not offered one in a timely manner, would you do business with them? Not sure I will be back or recommend to anyone.completely ruined the trip. It took another 2 plus hours for the second room. My guests were more frustrated than I. How could it take 5 hours to prepare 2 rooms, especially watching several other guests check out??? Unbelievable
Kathryn Rogers

17 March 2017

I really enjoyed my stay here, clean room, very friendly and accommodating staff. There are many bars, restaurants, shopping centers and clubs near the hotel. I recommend any would have a very good stay here at this hotel.
Sean Martinez

23 December 2016

Penthouse floor is legit amazing. Great view of Central Park and I was able to see Radio City from the Living Room. I was on vacation between business trips, and this spot is a great getaway.

Without a map, I had just a sense of direction, I was able to walk to all of the area sites I wanted to, shop a bit, and get a great workout walking the area.