About
Location :
Added by Jopie, at 12 September 2016
Opening Hours
- Monday 7:30 AM – 8:00 PM
- Tuesday 7:30 AM – 8:00 PM
- Wednesday 7:30 AM – 8:00 PM
- Thursday 7:30 AM – 8:00 PM
- Friday 7:30 AM – 8:00 PM
- Saturday Closed
- Sunday Closed
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11 Reviews
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08 July 2017
They have always been great to me, as well as making sure all issues are addressed as appropriate and listening to me individually instead of trying to rush me out the door and dismiss me as other offices have previously.
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30 June 2017
Very concerned in your health and efficient! They listen to your concerns especially since I have been to several other doctors trying to figure out what is wrong with me. Highly recommend this place!
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20 June 2017
Dr. Kistler did an incredible job after my accident !!! I had injuries to both feet, ankles, calves, cut ligaments and knees !! He took care of them all and scarring is goi g to be minimal because of his skill!!!!! Thank god life flight brought me to upstate & Dr. Kistler !!!!!
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09 June 2017
If you have a foot ankle injury don't come here to Dan DeMartini PA of Dr. Vanvulkingburg the MD. I injured my foot 5 days ago say the PA Monday and all he did was wrap my foot and give me a shoe that I can't wear because it digs right into the injury. The camboot they say also puts too much pressure on the injury. Called because the pain is excruciating and keeps getting worse. I can't walk and I can barely sleep. We call like they tell you to if you're getting worse. The nurse who tallked to us I believe her name was Mariann was incredibly rude and at one point hung up on me. I had to call back. I have an appointment for over a week away and need help now but they refuse to give me an appointment. They finally agree to let me see their athletic trainers who take care of the casting only the camboot is too painful. Got back in line to try to beg for an appointment when one of the nurses starts telling us to leave and acting like she's a doctor incredibly rude. I finally tell her I want the name of Dr. Vanvulkinburg's boss because I am not getting appropriate care. At this point Vanvulkinburg magically has an appointment and will see me. Examines me and takes a few x-rays and from the x-rays says that there's no injury at all in my foot and I shouldn't be in so much pain. X-rays don't show ligaments or tendons, also 5 days is too soon for any stress fracture to show up on film. I ask him what I'm supposed to do and he can't say anything but that we made him late for his kid's event. The entire foot/ankle staff is incredibly rude and do not care about patients wellbeing. So I was sent home in agonizing pain with no plan of treatment because Dr. Vanvulkinburg has magic vision that can see soft tissue through the skin without any assistance from technology like an MRI the only thing that can see that. DO NOT GO HERE FOR FOOT OR ANKLE PROBLEMS!
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06 May 2017
I've waited over a total of 7 hours for the past 3 visits. They tell you it's a little bit of wait but be prepared to wait hours upon hours to get called in where you have to wait more hours upon hours. Today they forgot I was there! If you have to go here then make sure you pack many things to do and a cellphone charger. If they tell you you have to stay regardless of the 2 hour wait, just leave and come back after 3 hours.
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15 April 2017
Had to have surgery on my wrist after a pretty severe break. Surgery went well and the staff was very accommodating and really professional in the operation wing. However, when I went back to have the stitches and stuff taken out and to be put in a cast, the surgeons assistant doctor attempted to remove the stitches the wrong way by trying to pull the end knot through my skin! After causing me a severe amount of pain and trying to cut my skin so the KNOT WOULD COME THROUGH THE SKIN, and me almost passing out from the pain of him very aggressively working around a healing incision, he realized what he was doing wrong. Once he realized he was pulling the stitches out the wrong way, he acted extremely nonchalant about it, and didn't even apologize for his mistake and/or lack of knowledge. The doctors also seem to not really care about their individual patients, they seem to want to get you in and out as fast as possible with very little interaction. I had several questions that one typically would have after surgery, and the doctors acted as if I was a burden on them for asking the questions I wanted answers to. The questions they did answer were not answered very clear and I was still left without a good understanding of what their plan for care was.I definitely expected more out of a bone and joint specialist hospital and was extremely disappointed with the service I've received here with the exception of the OR's staff and the nurses that work in the various offices I've had to endure throughout this process. I would never recommend this hospital to anyone after my first hand experience. I will also never use this hospital again. I will close this review by saying this, if you can help it at all, find another hospital specializing in bone and joint before putting yourself through Upstate Ortho's lack of accommodation and care.
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29 December 2016
The Dr.'s here are much better than at SOS. Here they actually listen to you.
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27 October 2016
My 3 yr old was going to have a trigger thumb surgery. Dr. Brian Harvey was the MD working with us. He is very dismissive and rudean opinion shared by my husband, me, and my mother in law who use to work for him. For ONE example I asked him if his nurse would be able to give me some suggestions after surgery for what's worked best on keeping the bandages dry, since it is Halloween weekend. His response: "That's for you as a parent to figure out. And your job to keep him out of risky situations." I politely said " well seeing how you do this everyday I figured you may have known some tips over the years that seemed to work best for the kids and families. He had the same rude dismissive impatient demeanor on the consultation visit.
After seeing him that morning, Dr. Elizabeth Demers the anesthesiologist came in. Seemed nice. Then asks if he's been sick. I told her what I told the pre registration woman 2 days before this surgery " He had a cold 2-3 wks ago, he still has a runny nose it gets all over his face kind of runny nose, he has a congested cough first thing in the morning but fades by mid morning at latest." The anesthesiologist informs me that putting a child under with congestion is putting him at risk in regards to respiratory interference. She says "I WILL LEAVE IT UP TO YOU TO MAKE THE CALL OF WHETHER THIS IS NORMAL FOR HIM AND TO CONTINUE"
Um no, I will not be responsible for telling an MD whether or not my childs physically fit for anesthesia. I can tell you that he is typically a heavy breather, but I'm not going to say that the amount of mucus present is constricting to, and a possible implication to anesthesia. THATS YOUR JOB. I have no training, or knowledge of what's acceptable in this situation. Further more, I told the pre reg. nurse exactly what I am telling this anesthesiologist, the only thing she wrote was - sick 2-3 wks ago. I repeated told Dr. Elizabeth Demers, anesthesiologist that I was not frustrated with her, but with this situation, that I know she did not create this but that this situation is completely uncalled for. I said as a mother you understand where I am coming from right? Dr. Elizabeth was visually annoyed by our response to the point where my husband began getting annoyed, by her response. In the end Dr. Elizabeth Demers finally assessed him herself and said that he did sound too congested.
So ok, I understand the concept of things come up unexpectedly and surgery gets cancelled and its for our best interests. But in my opinion, and I said this to Dr. Demers is "I should of had a pre-operatory appointment with my pediatrician who then said whether or not my child was suitable for surgery the NEXT DAY. The job shouldn't not be up to me to determine, and I should not have to be orchestrating a surgery day that can be dismissed so easily, as if doing this was a mere flu shot appt. Which seeing how they called me 3 times to confirm- it is obviously very important for them to keep a schedule and so forth.
I in no way want to jeopardize my child's safety, hence me not following through. BUT this was a completely avoidable situation.
Further more I drove an hour to get there by 630, waited an hour to be seen (when I was told that they do the youngest children first thing in the morning because they know how hard they can be to work with and it was a first come first serve situation in the waiting room). Lastly when I called to collect the names of the people that I interacted with, the phone personal that I asked "what the anesthesiologists name on duty this morning was", was reluctant to tell me, and said " I am not sure" I had to say "can you ask someone." then she was all umm let me see
I will drive to Rochester or buffalo before I line the pockets of these "professionals" or this establishment again! Which as you can see their rating is a one and a half star I'm not alone in this conclusion.response / report this review -
18 October 2016
I was referred to SOS from Upstate ER it was a horrible experience so I scheduled an appointment with Upstate Ortho. Best decision to make from the initial call to setup the appointment to leaving after my appointment the staff was beyond kind and professional. I didn't have to sit and wait for hours to be seen which was greatly appreciated compared to the 3 hours without even seeing a Doctor at SOS. Thank you to all the staff at Upstate Ortho you are the core reason the experience and services are so wonderful!
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21 September 2016
I was sent here for a workers comp back injury. I have had appointments changed or canceled without notice. I was told I had a bulged disk and 2 fractures. Sent back to work without a real diagnosis and have been waiting over a month for my referral for pain management. Meanwhile, whatever is going on with my back is causing severe pain and I just wait for them to return one of the many messages I have left for my appointment.
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19 September 2016
Easy location, quick admission and surgery team very accessible and professional. Great facility!
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