About
Location :
Added by Jopie, at 17 November 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Gallery
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13 Reviews
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07 November 2017
Working with George Ryan and the Body Shop was a (surprisingly) pleasant experience. Everything down the line was spot on: 1) Their estimate was about half of a local body shop, 2) the work was done in one fourth the time estimates by another shop, 3) the final price and time to completion were right at the estimates, 4) they handled everything with my insurance company, and 5) most importantly, our 2010 Subaru Outback looks brand new again. Plus they were very easy to do business with.
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24 October 2017
I bought a 2014 Subaru Outback 9/26/17 . It was a great experience, Bill Scoville gave me a great trade value for my Honda Civic and helped me find the vehicle that was best for me. Two days after I purchased the vehicle the belt was squealing. I called the service department and Melissa told me to come in the next day and they would take care of it. This is why they get four stars. I brought my vehicle in, did I mention I live an hour and half away, and the guy at the service counter says he doesn't have time for me today. I tell him I was told to come in and he says he's to busy today. I tell him my story and he eventually says he will try to look at it today. I arrived five minutes after they opened that day at 8:05. At 11 they still had not looked at my car so I asked the service guy again and he rudely stated that I did not have an appointment and he cannot guarantee that they will look at my car today. I wait another 45 minutes and then I finally go and speak with the Sales manager Frank. He apologized, made a phone call and had Cecil come over from another repair shop to look at my car within 5 minutes. The car was fixed and I was on my way in less than 30 minutes. Overall good experience. Thank you Bill, Frank and Cecil
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05 October 2017
I absolutely love working with Bill Rapp. Even if something isn't perfect they fix it and stand by me the customer. They are honest and real. I also loved that I did a lot of the agreement online. Being 21st century is what I want. Don't have time or desire to sit in a dealership and haggle. They have a two time returning customer and probably a lifer. Well done Bill Rapp
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12 September 2017
My wife and I came in on a referral. We knew no one at the dealership but as soon as we walked in the front door we were treated as if we had been doing business there for years. They were very attentive and extremely knowledgeable. Sean Abbott did such a wonderful job taking care of our needs. He has the maturity,patience and knowledge of someone who's been selling cars for 24 years not someone who's 24 years old. What an asset to the dealership. Thanks so much. We love our new Denali and couldn't have been happier with our experience at Bill Rapp GMC. Keep up the good work.
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03 September 2017
We had a great experience at Bill Rapp Superstore. We dealt with Russ Lee who is a true professional I highly recommend him to anybody looking for a car. The process was easy and very satisfying.
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01 September 2017
Amazing and personable service. Broke everything down, no hidden fees. They worked with me to give me the best deal on the perfect vehicle for me. Sean, our sales person went above and beyond to match me and my 6 month old son to the perfect vehicle at an unbeatable price. I can't thank him and all the staff at Bill Rapp for the unbelievable service and compassion added into their work with me.
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24 August 2017
I was greeted with a warm friendly smile almost immediately when I pulled up to the service door. The customer lounge was well lit with a pleasant atmosphere and comfortable chairs! I had an oil change and tire rotation that was done in the time frame I was given. Very friendly and helpful staff in the Service Department
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11 August 2017
After looking for a car and going to other dealerships I'm so happy I found what I wanted at Bill Rapp Buick GMCthey were so nice and helpful and made buying a car so easy and not scary they did everything and where very good about answering all of my questions. If u want a dealership that is helpful kind and makes you feel safe I recommend this place to get a new or used carthank YOU all for getting me a great deal and a new car!
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02 January 2017
Overall, our experience was extremely positive! We worked with Carlos Adrian. He was both professional and personable. There were two things that really stuck out to me. First, he knew his stuff. Originally, I came in to look at the Outback. I liked it, but it was not a good fit. So we turned our attention to the Forester. Carlos was able to pivot with us and immediately tell us all about the Forester. When I asked him to compare it to similar models from different manufacturers, he didn't talk down the other cars - he gave them their due while at the same time telling us what was right with the Forester. The second thing that I really liked was this - I told Carlos that I wasn't ready to buy the Forester on the spot because we had originally researched the Outback and I wanted to go home and research the Forester. There was no pressure, no hard sell, no trying to get me to buy on the spot. Carlos said to call or text if I had any questions. I went home and did my research and found that what Carlos had said was right on the mark. I texted him the next morning and told him which cars I was interested in and what I was willing to pay. From there, he made it happen! The only downside to my visit was when we had to deal with the Business Manager, Ray. His explanation of the extended warranty programs was vague and misleading. When we saw that the final price and payments was different because of the program he signed us up for, we pointed it out. Carlos had to do the work, Ray didn't even come in and offer an apology or explanation. Then, when there was a mistake in the final contract that went through Ray's office, once again, he didn't come in and offer an apology or explanation. Whereas Carlos was extremely professional, Ray was the polar opposite. I'll still offer up a recommendation for Carlos and Rapp Subaru; but make sure you double-check Ray's paperwork!!!
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01 January 2017
First, I am not related to this Rapp family. We purchased a Subaru Forester for our business and had a quick, easy deal thanks to Sean Abbott. He is pleasant to deal with and was helpful in making trading cars simple.
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28 December 2016
very courteous and respectfulvery comfortable waiting room with coffee and donuts if needed. Thoughtful for the wait. Really appreciate having the dirt rinsed off my car when service is completemakes me feel like I'm picking up a new car again
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22 December 2016
From start to finish, each employee was courteous and willing to address any concerns. My needs and preferences were considered and I left the lot with a car that perfectly fits my lifestyle. The process was generally smooth and relatively short without being rushed. Every potential issue was immediately addressed. Wonderful experience!
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24 November 2016
I had my vehicle repaired in the collision center at Bill Rapp. Believe it or not it was a delight, I'm kinda sad it's all fixed ending my interactions with George and Craig. They truly make a tough situation Pleasant. Helpful in every way. They even made my rough relationship with a insurance company easy. The van looks amazing too but that's not why I'll go back and recommend you to friends and family, it's the people. A million thanks to you George and Craig. Thanks for loving my baby as much as I do.
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