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Added by Jopie, at 10 February 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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11 Reviews
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02 December 2017
Elliot Poole PA at urgent care in Holly Springs was condescending and dismissive. Not sure of his “expertise” since he didn’t offer any examinstead flippantly sent us to Rex ED. Nurse Greg in ED offered same level of “empathy”. This is a poor example of patient-centered care. Neither clinical staff introduced themselves, provided any semblance of compassion or concern. Is the Expertise AND Empathy simply a marketing campaign? Both staff persons would benefit greatly from Carolina Care scripting remediation. Words matter!
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19 October 2017
Huge lack of professionalism among nurses in in my opinion. Mother is to have an endoscopic biopsy this morning. The registration nurses were quick and professional. In the endoscopy unit, however, I have seen 8 nurses. Three stood for at least 20 minutes right by our room talking about their salaries and bonuses. Hello! Patients resting!!!! Two of the nurses had unnatural hair color, one had giant pink streaks in her hair. They were talking about what shoes they wanted to buy, buying sparklers, tripsand my mother was trying to rest. Just disappointed with the total lack of professionalism in that unit. Overall care, however was excellent. The anesthesiologist and doctor were excellent. The nurse anesthetist was very kind and made mother feel comfortable. I would recommend this hospital but I hope the nurses are more aware of how they are perceived by their customers.
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28 September 2017
I was in Rex Hospital, Raleigh, NC in late August 2017 for a replacement for my pacemaker and adjustments to the way it was wired to my heart. Several weeks later I returned to my cardiologist office for the removal of the staples that held the incision to removed the staples.
I had a previous operation at Rex several years before and remembered that when the staples were removed from that operation the nurse overlooked three of them and I 'found' them later when washing my head after the removal when I was showering. I returned to the doctors office and the same nurse removed the newly 'found' staples.
I thought about it afterwards and realized that in their standard procedures in the OR they do not count the number of staples they put in you, and consequently, the do not know how many to remove from you!
Well, that's what happened to me again! That's two strikes. I asked the nurse who removed the staples from my chest at the cardiologist office, this time, how many staples she was suppose go remove. and she didn't know!
A few days ago I found another staple still in my chest and thought, 'Oh no! I can't believe it!' So I already had an appointment with my cardiologist today and pointed this out to him and he quickly sent in a nurse who looked carefully, and removed the last staple, I hope.
I would strongly advise Rex Hospital to add to their basic OR PROCEDURES TO COUNT THE NUMBER OF STAPLES THEN THE OPERATING TEAM PUTS THEM IN, SO THE NURSE WHOSE JOB IT IS TO REMOVE THEM KNOWS HOW MANY THERE ARE SO HE OR SHE GET ALL OF THEM OUT
I Hope that this makes sense is helpful to Rex,, other surgeons and other patients in the future.
George Mamoulidesresponse / report this review -
13 September 2017
Saved my Dad's life a few years back by providing him quick and attentive care. Dedicated nurses helped my Dad and I in the ICU and gave him all the necessary tools (dietitian, PT, etc.) to bring him home. Any other time we have been here we have had incredibly friendly and timely service. After all that they took nearly $60,000 off of our bill because we lacked insurance.
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22 August 2017
No compassion in my opinion. How can you look someone in the face that's sick and waiting for 5 hrs and lie continuously. The night shift nurses and doctors working 7p -7a on 8/21 mislead me. The doc was nice but every hour for 3+ hours (after getting a room-2hr wait) I was advised 1 more minute. The nurse apologized for misleading me then sent me back to my room for an additional hour. It makes people like Taylor and Caroline (beautiful souls) look bad. It would have been nice to be advised a realistic time. I know it must be difficult to advise of a precise time but 1 min to 2.5 hours seems ridiculous. Send out prayers for those that have to go to the emergency room.
7p-12a (so far)
8/21
Doctor : Huntresponse / report this review -
07 August 2017
I would have given the hospital 5 stars, but the nurse who helped deliver my baby, as well as the on call Dr. were pretty rude. They seemed more concerned about my previous smoking habits than the current situation. After that everything was great. All of the nurses in after delivery unit are so nice. One stands out in mind, Wendy. If you ever see this, thanks so much for making my stay at the hospital a pleasant one! Great staff, and the hospital food is actually a high light, very good food! Minus the couple bad apples along the way, thanks Rex for making stay a pretty good one.
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06 June 2017
Took my wife here recently because she couldn't hold down no foods nor liquids, had no temperature and been starving for 2 days. After waiting for an hour she finally got seen. A so-call doctor told us that they had more important patients then us and told us to leave. Went to wake med and found out she was 3 weeks pregnant and having severe morning sickens. Wakemed took really good care of her. She 4 weeks pregnant now. She is hold down her foods and liquids. My wife and our unborn child is doing alot better.
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01 June 2017
This is a horrible hospital! !!! I would not bring a rat to this dump. Doctors are complete idiots and morons. They dont have a clue of what to do. It is no wonder that poor man died two rooms down from my mother. On top of that you got a staff member yelling get the morgue on the phone for transport. Talk about respect for the one who just passed away and his family! Please go to a hospital that cares and know what they are doing! If you get Dr. Donahue or Dr. Wise run as fast as you can!!!!!!!
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27 May 2017
Tonight I came to visit my brother at the ER for chest pain. When I went to see how long he's been waiting for results it was 3 hours. Waiting 3 hours for results for someone who's been having chest pain is ridiculous. The customer service there was poor. I went to check to see how much longer was it going to take for the results to come in the front desk weren't concerned at all. I was just advised to knock on the triage nurse door to let them know he is not feeling well & to see how long everything will be. The nurse looked at me , and disregarded me. At this point I was furious! I told my brother to go up to the nurse & tell them how you feel. He went up there more then once and was ignored by the nurses. My brother left that night with no results and the staff just being rude to him and telling him bye as they cared less! How can people be so careless about people who only needs medical attention !
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21 May 2017
Very caring and expert staff. Please open a branch in India also mostly good private hospitals here are "Earning Hubs" and even average middle class can not afford. Government hospitals are disgusting with no or very poor care and facilities. So please 'Make in India' a non-profit good hospital and save many lives.
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17 February 2017
I delivered my child via c-section at REX and I could not have had a better experience. Every doctor, nurse, and staff member went above and beyond to ensure myself, my family, and visitors felt comfortable, safe, and supported in every way. The nurses were AMAZING! They were there to provide assistance every step of the way and did everything they could to help answer my questions and ensure I was prepared for post-surgery care when I got home. I can't say enough great things about my experience!
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