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Added by Jopie, at 28 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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11 Reviews
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19 December 2017
This hospital should be reviewed for their practices. They dump everyone back into the lobby after triage: violently vomiting, bleeding, crying, hacking. I went in on a Monday morning, with a head injury and was dumped back in the lobby for 2.5 hours with all sorts of people spreading infectious disease and contamination. Empty beds all over in the back. My room had spills of who knows what, a running sink, and out of hand sanitizer. Just a disgusting experience. I feel worse after “treatment” and will never go here again regardless of proximity to my home. Only my experience with the PA and triage nurse was remotely decent.
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29 September 2017
My husband went in on September 28 in the same day surgery to have kidneys stones removed. His experience was AWESOME!!! The nurses there were very caring and made his time there wonderful. They took time with me to explain how he would be feeling. Would go there again, IF, I had to had another same day surgery.
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17 September 2017
we came yesterday evening with my 88 years old Mom to ER, the attention and care for all personal was with excellency. She was admired in less than 2 hours to 2W 255. What a pleasure to meet the nurse and the aide. Everyone was fast responsive to all my mother's need. I want to thank Joe M. The nurse that was in charge, the love, care, knowledge and human touch that he put on everything he did. We still here, and I can't ask for better treatment. I highly recommend to everyone to come to this hospital if it's needed.
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24 August 2017
Took my husband there one evening last week the ER was by no means busy. After my husband went behind the doors for treatment it took 2 hours for him to see a doctor. The whole time he was just sitting waiting. He asked the nurse multiple times where the doctor was, with no response.
UPDATE - This story Only gets worse. The folks at Wake Med did not code my husbands case as an accident. They have totally messed up the insurance filing. My insurance plan did a conference call with Wake and myself to explain to Wake the error they made. Wake acknowledged their mistake but would not make the correction. They told me I had to send a letter of dispute and someone else would review the case.response / report this review -
11 August 2017
I went into the ER in June with severe abdominal pains. The front desk person was awful (rude and condescending) but the nurses were amazing. Everyone in the triage area was wonderful with me and my disabled son who was with me. I ended up needing emergency gall bladder surgery. The PA in the ER was okay, not great. She was very young and seemed inexperienced. She would say I'll be right back and then disappear and never come back to explain what was going on. I had no idea for a long time what was going on. I mean hours.
I was admitted and sent upstairs. There was a cockroach in my bed. I only saw it when the night nurse came in to check vitals and turned on the light. I killed it. She shrieked. Apparently this is an ongoing problem in the surgical wing. Nurses have reported it. Management does not fix it.
I asked to speak to administration. Charge nurse came. Fine. Nothing happened, no one came from admin the next day. That says A LOT.
Surgery next day. Got home, got bill. Surgeons have no contract so I owe half. No one told me this. That would also be true at Rex, I called to verify. But for the level of care, next time I'm going to Big Rex.
No need to add the contact us blah blah blah message below. I couldn't get anyone to talk to me while I was IN there.response / report this review -
04 August 2017
I went to the ER at 7pm at night because of horrible stomach pain. I got my blood drawn and was seen in a timely manner because my blood cell count was high. Turns out, I had to get my appendix removed. The nurses and doctors were great folks, no complaints there. The doctor reassured me this was a routine surgery that they preform 4 or 5 per day and it should only take 15 minutes or so. Piece of cake he said. I went into surgery at 12:30am and was out of surgery in 15 or so minutes.. I went to sleep for the night, woke up at 7am and was discharged at 9 am. That's 14 hours in the hospital, my bill from Wake Med was $34,000!! Are you kidding me? I also had to pay the surgeon $4500 and the anesthesiologist $2500. So all together my bill was over $40,000 for for a 14 hour hospital stay, a 15 minute routine surgery and one crappy breakfast tray. Unbelievable, my insurance covered most but I still owe a lot on my end. I recommend going elsewhere for service as this place price gouges the average person. They got over $30,000 from my insurance and are threatening to send me to collections because I can't pay the remaining thousands owed immediately. Can we say greedy!?!?!
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01 July 2017
I'm went to the ER at this facility while visiting family in NC, after being recommended to do so by urgent care for a possible bowel obstruction..we arrived at 12 noon and 4 hours later we were still waiting to be seen by a doctor, after having only blood drawn at the 3.5 hour mark someone called us back to verify insurance.. I asked the lady, are y'all seroulsly asking for insurance information and we've been here 3 hours.. apparently, if your not being wheeled in or transported by emergency services, you're not really considered an emergency.. I live in TX and have experienced MUCH better serviceif you're in Fort Worth, TX know that that Medical Center at Alliance takes care of you immediately. If you're in North Carolina, please don't waste time at WAKE-Med Cary..or at least check the wait times before heading there.
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25 June 2017
The ER staff is friendly, however,
The waiting time is ridiculous!
My 3 year old came in with a bad rash, so not top priority of course, but still waiting 3 hours and haven't seen a doctor yet.
Just needs to be a bit faster then it would be a 5 star rating for me.response / report this review -
20 June 2017
Unfortunately, I came in at a time where they must have been going through transitions. I saw two different billing people, three different nurses, and one doctor. I am okay with that. The most unfortunate part of my visit was my diagnosis. I am sure they were probably busy so the time spent evaluating my case was very short. I shared with them about a cough I was having and I was not prescribed any antibiotics for it. I was told nothing showed up in regards to my cough. A couple weeks later I still had it. Went to an urgent care in Holly Springs through a recommendation and was diagnosed with walking pneumonia. The missed diagnosis from WakeMed led to even more time spent with sleeplessness, fatigue, and the negative psychological factors throughout my days that followed those symptoms. I am pretty glad the urgent care was a lot more thorough. Be careful when visiting WakeMed. Come with some research done on your symptoms and state some possible diagnosis for them to consider. Even with exceptional health coverage, I ended up paying $453.77 for a missed diagnosis.
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05 June 2017
Very pleasant experience! Thanks to everyone that helped. Very professional and kind staff! Thanks
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04 April 2017
This place is terrible! If your are having a emergency please don't waste your time and just go to Rex. Last night I went into to wake med Cary ER after suffering from a severe stomach virus. For 10 hours straight i had diarrhea and vomiting. I went to wake med around 8pm because I was severely dehydrated and had such a horrible headache I couldn't see straight and could not lift my head up. I was so dizzy and weak all I needed was some IV fluid and they left me sitting in the waiting room for 4 HOURS! I finally just left and went to Rex and my treatment and experience was wonderful. The nurses are amazing and compassionate. This was my second attempt going to wake med and both times wake med has failed me. Never again!
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